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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Salesforce Professional Services is seeking a driven and mission-oriented Account Partner to join our Nonprofit & NGO practice. In this role, you will serve as a trusted advisor to our nonprofit and NGO customers, leading the sale of Professional Services engagements that help mission-driven organizations maximize their investment in the Salesforce platform. You will partner closely with core sales teams, delivery leaders, and customers to craft and close transformative services deals.

Key Responsibilities

• Own and grow a portfolio of Professional Services opportunities across a defined set of NGO and nonprofit accounts
• Develop and execute account-level services strategies aligned to customer transformation goals and Salesforce product adoption
• Lead discovery and scoping conversations to understand customers' business challenges, technical landscape, and success criteria
• Create and present compelling services proposals, Statements of Work (SOWs), and delivery roadmaps tailored to NGO mission objectives
• Build and maintain executive-level relationships with key stakeholders at customer organizations, including CxOs, IT leaders, and program directors
• Collaborate with Salesforce Account Executives, Solution Engineers, and Customer Success teams to drive pipeline and close services deals
• Partner with Delivery Managers and Practice Leaders to ensure successful engagement handoffs and customer satisfaction
• Accurately forecast services bookings and maintain pipeline hygiene in Salesforce CRM
• Stay current on Salesforce product innovations, including Nonprofit Cloud, Program Management Module (PMM), and Nonprofit Success Pack (NPSP)
• Serve as a subject matter advocate for the NGO segment, contributing to internal knowledge sharing, best practices, and go-to-market initiatives

Required Qualifications

• 7+ years of experience in professional services sales, consulting, or account management
• Demonstrated experience working with nonprofit or NGO organizations, including a strong understanding of the sector's funding models, mission priorities, operational challenges, and constituent engagement strategies
• Proven track record of meeting or exceeding services revenue targets in a quota-carrying role
• Experience structuring and selling complex, multi-phase professional services engagements
• Strong executive presence with the ability to communicate value and influence decisions at the C-suite level
• Exceptional written and verbal communication, presentation, and negotiation skills
• Ability to collaborate cross-functionally in a highly matrixed, fast-paced environment
• Bachelor's degree or equivalent experience
• Ability to travel 25-50%

Preferred Qualifications

• Experience with Salesforce Nonprofit Cloud, NPSP, or Program Management Module (PMM)
• Salesforce certifications (e.g., Salesforce Certified Administrator, Nonprofit Cloud Consultant)
• Familiarity with grant management, fundraising platforms, or case management systems common in the NGO space
• Prior experience at a system integrator, consulting firm, or enterprise software company serving the nonprofit sector
• Understanding of government-funded NGO compliance requirements (e.g., USAID, UN, global health organizations)

What We Offer

• Competitive base salary + performance-based incentive compensation
• Opportunity to work at the intersection of technology and social impact
• Access to Salesforce's world-class training and enablement resources
• Collaborative and inclusive team culture
• Salesforce's 1:1:1 philanthropic model - giving back is core to who we are

About Salesforce Professional Services

Salesforce Professional Services partners with customers to accelerate business value and drive transformation on the world's #1 CRM platform. Our NGO practice is dedicated to empowering nonprofit and mission-driven organizations to better serve their beneficiaries, donors, and communities through innovative technology solutions.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $155,545 - $208,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $171,080 - $228,800 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.