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Network Engineer, Boca Raton, FL
We are looking for a Network Engineer. The Network Engineer should have a mix of technical and customer service skills and have at least 5 years of experience. We are looking for a Network Engineer to provide support for customers. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. Candidates with Cisco certifications are certainly desired or candidates who have more than 8 years of solid network experience are also highly desired. Travel to client sites in south Florida is required.
Network Engineer Responsibilities:
- Investigate user problems; determine possible solutions; test and implement solutions as appropriate.
- Handle incoming issues via tickets or phone and escalate as necessary.
- Follow up with customers and see all tickets through to timely resolution.
- Ensure proper recording and closure of all tickets.
- Create accounts and configure hardware as needed.
- Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.
- Do installs, configuration and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
- Assist with network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
Network Engineer Qualifications:
- At least 5 years of experience required.
- Proficiency in English, written and verbal.
- Great troubleshooting and multi-tasking skills.
- Ability to do basic install, configurations and maintain personal computers, networks and related hardware and software.
- Ability to communicate basic technical information to nontechnical personnel.
- Knowledge of computer and/or network security systems, applications, procedures and techniques.
- Ability to identify and resolve computer system malfunctions and operations problems.
- Great Customer service orientation.
- Skill in establishing priorities.
- Great verbal and written communication skills.
- Valid Driver's License required, ability and willingness to drive to different locations is required.
- Candidates must pass a background check.
Network Engineer Technical Qualifications:
- Knowledge of all Cisco Systems is highly desired.
- Windows XP and up, Mac OS X, Microsoft Office & Outlook, Adobe.
- Active Directory maintenance, and Exchange File Server.
- Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
- Client PC connectivity - Ethernet, TCP/IP and VPN, Basic network (Wi-Fi/wired network) troubleshooting.
- Knowledge of: Modern Windows, Apple, Mac and mobile device operating systems, hardware, and peripherals.
- Knowledge of: Principles, procedures, and practices of computer and related equipment operations including systems setup and configuration, networking of computers and basic data protection.
- Knowledge of: Methods and techniques used in troubleshooting computer and network problems.
- Principles and techniques of operating system and software maintenance, licensing, and backup.
- Software tools used to remotely support personal computers.
- Research techniques to support staying current and solving technical problems.
- Ability to learn and support new systems and applications.
- Knowledge of Cisco Voice a plus, but not required.
- Knowledge of Cisco wireless including wireless controllers a plus, but not required.
- Knowledge of VMware infrastructure, virtualization, cloud infrastructure a plus, but not required.
- CCNA level certification highly desired.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boca Raton FL Jobs, Network Engineer, Cisco Systems, Windows XP, Mac OS X, MS Office, MS Outlook, Adobe, Active Directory, Exchange File Server, PC Connectivity, Ethernet, TCP/IP, VPN, Wi-Fi, Remote Support, Printers, Scanners, Mobile Devices, iOS, Android, PC Hardware, CCNA, CCNE, Network, Networking, Florida Recruiters, Information Technology Jobs, IT Jobs, Florida Recruiting
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