Network Support Jobs in Boston, MA (NOW HIRING)

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy-Where Each Relationship Matters-guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

The Network Engineer is responsible for the design, implementation, maintenance, and support of Rockland Trust's enterprise network infrastructure, including LAN, WAN, wireless, and network security technologies. This role plays a critical part in ensuring the reliability, performance, availability, and security of the Bank's network environment across corporate offices, branch locations, remote sites, and data centers.

Working closely with IT and Information Security teams, the Network Engineer will troubleshoot complex network issues, implement infrastructure enhancements, support business continuity initiatives, and help maintain a secure and scalable network environment. The ideal candidate is a collaborative problem-solver with strong technical expertise and a commitment to delivering exceptional service and operational excellence.

Responsibilities

As a Network Engineer, you will leverage your networking expertise to maintain, upgrade, and troubleshoot network infrastructure across corporate offices, branch locations, remote sites, and data centers.

• Configure, install, and support network devices and services, including routers, switches, firewalls, load balancers, VPNs, and Network Access Control (NAC) solutions.
• Troubleshoot and resolve issues related to routing, switching, servers, telephony systems, and LAN/WAN connectivity.
• Perform system upgrades, firmware updates, and patching of network appliances as appropriate.
• Monitor network performance, availability, and reliability using network monitoring and diagnostic tools (e.g., PRTG, Gigamon, Riverbed).
• Adhere to established configuration and change management processes to ensure network stability and compliance.
• Support the implementation of security tools, policies, and procedures in partnership with the Information Security team.
• Respond to and resolve escalated Help Desk tickets related to network infrastructure.
• Maintain accurate and up-to-date network diagrams, documentation, and operational procedures.
• Implement network device hardening standards in accordance with CIS benchmarks and vendor best practices.
• Identify opportunities to improve network performance, security, and operational efficiency.
• Assist with vulnerability remediation efforts and patch management service level agreements (SLAs).
• Collaborate with vendors and consultants on network-related projects and business continuity initiatives.
• Partner with IT team members to ensure high levels of system availability and operational effectiveness.
• Install, support, and maintain routing, switching, and security/VPN technologies within WAN and LAN environments.
• Participate in a 24/7 on-call rotation and be available to respond to critical network issues outside of regular business hours, including occasional evenings, weekends, and holidays.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; an equivalent combination of education, technical training, certifications, and relevant work experience will be considered.
• Minimum of 3-5 years of experience in network engineering, network administration, or a related infrastructure support role.
• Proven hands-on experience administering and troubleshooting enterprise LAN/WAN environments.
• Experience supporting complex network environments in a multi-site organization is preferred.

Technical Skills

• Strong understanding of routing and switching technologies; experience with Juniper networking solutions is a plus.
• Familiarity with SD-WAN technologies and architectures.
• Knowledge of networking protocols such as IPSec, HSRP, BGP, OSPF, 802.11, and QoS.
• Solid understanding of the OSI and TCP/IP networking models.
• Experience using network monitoring, diagnostic, and analytics tools.
• Working knowledge of VLANs, trunking, and Spanning Tree Protocol (STP).
• Experience with Access Control Lists (ACLs), Fortinet firewalls, VPN technologies, and network security best practices.
• Experience creating and maintaining network documentation using Microsoft Visio or similar tools.
• Strong organizational skills with exceptional attention to detail and documentation practices.
• Ability to manage multiple priorities and work effectively in a dynamic environment.

Preferred Certifications

• Professional certifications such as CCNA, Fortinet certifications, or other relevant networking and security certifications are a plus.

Interpersonal Skills & Competencies

• Communication: Effectively communicates technical and non-technical information in both verbal and written formats, adapting communication style to the audience.
• Composure: Maintains professionalism and sound judgment when managing challenging situations or competing priorities.
• Collaboration: Builds positive working relationships and partners effectively with colleagues, stakeholders, and external vendors.
• Customer Focus: Demonstrates a commitment to providing responsive, high-quality service and support.
• Problem Solving: Uses analytical thinking to identify issues, evaluate alternatives, and implement effective solutions.

Benefits & Culture 

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well being. Benefits include competitive compensation with performance-based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more! 

At Rockland Trust, you'll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Pay Transparency 

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's good faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends. 

Accessibility & Accommodations 

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.