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Weekend Remote Network Support Jobs in Boston, MA

10Beauty

Technical Support Engineer

Burlington, MA · Remote

... remote access tools. You will partner closely with our engineering, product, and customer teams to ... Diagnose and resolve hardware, software, networking, and connectivity issues remotely * Guide ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service ...

Akamai Technologies, Inc

Network Engineer II

Cambridge, MA · Remote

$88K - $160K/yr

The Network Engineering team designs, automates, and supports the global network powering Akamai ... LI-Remote Compensation Akamai is committed to fair and equitable compensation practices. For US ...

Symbotic

Senior Network Operations Manager

Andover, MA · Remote

$86K - $115K/yr

This team supports mission-critical connectivity across warehouses, customer deployments, corporate ... LI-Remote About Symbotic Symbotic is an automation technology leader reimagining the supply chain ...

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All JobsWeekend Remote Network Support JobsWeekend Remote Network Support Jobs in Boston, MA

Weekend Remote Network Support information

See Boston, MA salary details

$45.1K

$100.5K

$143.9K

How much do weekend remote network support jobs pay per year?

As of Jun 13, 2026, the average yearly pay for weekend remote network support in Boston, MA is $100,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $123,800.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Remote Network Support vs Weekend Remote IT Help Desk Support?

AspectWeekend Remote Network SupportWeekend Remote IT Help Desk Support
CertificationsNetwork+, CCNAA+, Network+
Work EnvironmentNetwork troubleshooting, infrastructureUser support, software issues
Industry UsageIT services, networking companiesHelp desk, tech support services
Common Search IntentNetwork issues, remote network supportHelp desk, user support questions

Weekend Remote Network Support focuses on troubleshooting and maintaining network infrastructure remotely, requiring certifications like Network+ or CCNA. In contrast, Weekend Remote IT Help Desk Support handles user inquiries and software issues, often with A+ or Network+ certifications. Both roles are remote, but they serve different technical needs within IT support services.

What are popular job titles related to Weekend Remote Network Support jobs in Boston, MA? For Weekend Remote Network Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Weekend Remote Network Support jobs in Boston, MA look for? The top searched job categories for Weekend Remote Network Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Weekend Remote Network Support jobs? Cities near Boston, MA with the most Weekend Remote Network Support job openings:
Weekend Remote Network Support jobs near you

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Other

Posted 12 hours ago

Job description

Introduction:

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

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