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Network Support Jobs in Boston, MA (NOW HIRING)

Saviance

Network Support Specialist

Boston, MA · On-site

We are seeking a dedicated and technically proficient Network Support Engineer with expertise in Cisco systems to handle inbound technical support calls, troubleshoot network-related issues, and ...

Inserso

Network Support Technician

Burlington, MA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Inserso

Network Support Technician

Boston, MA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...

Moderna, Inc.

Network Engineer

Norwood, MA · On-site

Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WAN circuits CASB, ZTNA, and cloud connectivity.

Moderna Therapeutics

Network Engineer

Norwood, MA · On-site

Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WANcircuitsCASB, ZTNA, and cloud connectivity.

Moderna Therapeutics

Network Engineer

Norwood, MA · On-site

Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WAN circuits CASB, ZTNA, and cloud connectivity.

RXinsider LTD.

Network Engineer

Norwood, MA · On-site

Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WAN circuits CASB, ZTNA, and cloud connectivity.

Info-Ways

Network Data CCIE - Boston, MA

Boston, MA · On-site

Good understanding of Aruba and Cisco Wireless Network design and support. * In-depth knowledge of F5 Load-balancer. * In-depth knowledge of MPLS, MPLS carriers to schedule, test and turn up their ...

Info-Ways

Network Data CCIE - Boston, MA

Boston, MA · On-site

Good understanding of Aruba and Cisco Wireless Network design and support. In-depth knowledge of F5 Load-balancer. In-depth knowledge of MPLS, MPLS carriers to schedule, test and turn up their ...

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Network Support information

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How much do network support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for network support in Boston, MA is $28.66, according to ZipRecruiter salary data. Most workers in this role earn between $25.34 and $30.82 per hour, depending on experience, location, and employer.

What is a network support?

A Network Support professional is responsible for maintaining, troubleshooting, and supporting computer networks within an organization. Their duties include ensuring network connectivity, resolving network-related issues, and assisting with hardware and software configurations. They also monitor network performance, perform upgrades, and provide technical support to users. Network Support specialists play a crucial role in keeping business operations running smoothly by ensuring reliable and secure network infrastructure.

What are the key skills and qualifications needed to thrive as a network support professional?

To thrive as a Network Support professional, you need a solid understanding of computer networking, troubleshooting, and network security, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and diagnostic software is essential for managing and resolving technical issues efficiently. Strong analytical thinking, communication skills, and patience are vital soft skills for diagnosing problems and assisting users. These competencies ensure reliable network performance, minimize downtime, and provide effective support to maintain organizational productivity.

What are some common challenges faced by network support professionals, and how can they be addressed?

Network Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing hardware failures, and staying updated with rapidly evolving technologies. These challenges can be addressed by developing strong analytical skills, maintaining detailed documentation, and participating in ongoing training or certification programs. Collaboration with other IT teams and clear communication with end-users are also crucial for resolving issues efficiently and minimizing downtime.

What is the difference between Network Support vs Network Administrator?

AspectNetwork SupportNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, sometimes higher certifications
Work EnvironmentHelpdesk, troubleshooting, user support, often in IT support teamsNetwork management, configuration, maintenance, often in IT departments
ResponsibilitiesAssist users, troubleshoot network issues, basic setupDesign, implement, monitor, and maintain network infrastructure
Employer & Industry UsageHelpdesk roles, small to medium businesses, IT support firmsLarge organizations, enterprise networks, government agencies

Network Support focuses on troubleshooting and assisting users with network issues, often in a helpdesk setting. Network Administrators handle the design, configuration, and maintenance of network infrastructure. While both roles require similar certifications and work in related environments, Network Support is more user-focused, whereas Network Administrators manage the overall network health and performance.

What are the most commonly searched types of Network Support jobs in Boston, MA?

The most popular types of Network Support jobs in Boston, MA are:

What are popular job titles related to Network Support jobs in Boston, MA?

For Network Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Network Support jobs in Boston, MA look for?

The top searched job categories for Network Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Network Support jobs?

Cities near Boston, MA with the most Network Support job openings:

Network Support jobs near you
Infographic showing various Network Support job openings in Boston, MA as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $59,608 per year, or $28.7 per hour.

Network Support Specialist

Boston, MA • On-site

Saviance
IT Services • 201 - 500 employees
Learn more about Savianceexternal

Full-time

Re-posted 22 days ago

Job description

Job Summary:
BigRio is a remote-based, technology consulting firm headquartered in Boston, MA. We are seeking a dedicated and technically proficient Network Support Engineer with expertise in Cisco systems to handle inbound technical support calls, troubleshoot network-related issues, and provide superior support for clients' network incidents.
Responsibilities:
• Act as the first and second level support for incoming network related issues, ensuring all necessary protocols are followed.
• Manage inbound calls professionally and enthusiastically, offering clients effective verbal and written communication.
• Troubleshoot, document, and escalate incidents as required to the appropriate technical support tier.
• Maintain accurate and detailed documentation of client interactions and technical issues.
• Organize and manage case workloads, identifying escalation points in high-pressure environments.
• Work as the field implementation team to complete installations and network setups.
Qualifications:
Required:
• 3-5 years of onsite technical and customer support experience
• Expertise in Cisco systems
• Act as the first and second-level support for incoming network-related issues
• Manage inbound calls professionally and enthusiastically
• Troubleshoot, document, and escalate incidents as required
• Maintain accurate and detailed documentation of client interactions and technical issues
• Organize and manage case workloads
• Work as the field implementation team to complete installations and network setups
• Cisco Networking Experience (2+ years)
• Solid understanding of LAN/WAN, DNS, DHCP, and network ports
• Experience with relational databases, writing queries, and analyzing SQL data
• Proficiency in troubleshooting Windows and Linux environments
• Experience with performance counters, reviewing OS and application logs
• Exposure to or experience with Active Directory and VMware environments
• Knowledge of Telnet, SSH, and similar tools for troubleshooting network connections
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Proven ability to remain calm and professional during high-stress situations
• Collaborative team player with a customer-focused mindset
• High attention to detail and a strong work ethic
Preferred:
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification
• Certifications in CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or equivalent
• Bachelor's degree in Computer Science, Networking, Information Systems, or 2+ years of relevant work experience in network support
Company:
Saviance is a modern consulting firm providing a variety of professional services to its clients in the US. Founded in 1999, the company is headquartered in Metuchen, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Saviance logo

About Saviance

Sourced by ZipRecruiter

Saviance is a modern consulting firm providing a variety of professional services to its clients in the US. We bring twenty three years of experience to the table. Our consultants are qualified experts and extremely talented. We understand the business behind the technology, and work with many of the top Fortune 100 companies and provide innovative, scalable, robust and secure solutions. At the forefront of the Staffing and IT Solutions industry, Saviance is certified by NMSDC as a Tier 1, Minority Business Enterprise (MBE) . We are a self- certified Small Business and self- certified Woman Owned Business committed to maximizing global workforce solutions on behalf of our clients, empowering businesses and talent through applied human intelligence. We are a Diversity Supplier with global reach specializing in a business services blend of talent, technology, and a relentless commitment to customer success. It’s our diversity that’s acts as a core component of our culture, our approach to business, and the opportunities we provide to our clients and our employees.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

East Rutherford, NJ, US

Year founded

1999

Social media

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