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Network Support Jobs in Iowa (NOW HIRING)

Arete Technologies, Inc.

Help Desk Support

Coralville, IA

$18.75 - $25.50/hr

Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help ...

CSA Global LLC

Network Engineer

Fort Dodge, IA

Supports the development of Enterprise Network Architecture. * Performs set up, monitoring, maintenance, and troubleshooting for LAN/WAN, encryption, DNS, DHCP, Firewall, security, software defined ...

CSA Global LLC

Network Engineer

Fort Dodge, IA · On-site

Supports the development of Enterprise Network Architecture. * Performs set up, monitoring, maintenance, and troubleshooting for LAN/WAN, encryption, DNS, DHCP, Firewall, security, software defined ...

360 IT Professionals

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help ...

Info Way Solutions

Network Architect

Iowa City, IA · On-site

$62.50 - $83.75/hr

Role: Network Architect Primary Responsibilities * Define and drive the lift-and-shift migration ... Support troubleshooting and resolution of issues for migrated servers, including post-migration ...

Berkshire Hathaway Energy

Network Engineer 2

Des Moines, IA · On-site

$88K - $111K/yr

The position also supports the deployment of new networking technologies and applies automation and scripting to improve operational efficiency, consistency, and scalability. The role contributes to ...

Carrier Access, Inc.

Network Engineer II

Clive, IA · On-site

Managed Services Support Desk Manager Location : Clive, Iowa FLSA Status: Exempt Job Summary: A Network Engineer Tier II is a core functionality position of our technology team. This position is the ...

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All JobsNetwork Support JobsNetwork Support Jobs in Iowa

Network Support information

See Iowa salary details

$13

$24

$35

How much do network support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for network support in Iowa is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $26.63 per hour, depending on experience, location, and employer.

What is the difference between Network Support vs Network Administrator?

AspectNetwork SupportNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, sometimes higher certifications
Work EnvironmentHelpdesk, troubleshooting, user support, often in IT support teamsNetwork management, configuration, maintenance, often in IT departments
ResponsibilitiesAssist users, troubleshoot network issues, basic setupDesign, implement, monitor, and maintain network infrastructure
Employer & Industry UsageHelpdesk roles, small to medium businesses, IT support firmsLarge organizations, enterprise networks, government agencies

Network Support focuses on troubleshooting and assisting users with network issues, often in a helpdesk setting. Network Administrators handle the design, configuration, and maintenance of network infrastructure. While both roles require similar certifications and work in related environments, Network Support is more user-focused, whereas Network Administrators manage the overall network health and performance.

What is a Network Support role?

A Network Support professional is responsible for maintaining, troubleshooting, and supporting computer networks within an organization. Their duties include ensuring network connectivity, resolving network-related issues, and assisting with hardware and software configurations. They also monitor network performance, perform upgrades, and provide technical support to users. Network Support specialists play a crucial role in keeping business operations running smoothly by ensuring reliable and secure network infrastructure.

What are some common challenges faced by Network Support professionals, and how can they be addressed?

Network Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing hardware failures, and staying updated with rapidly evolving technologies. These challenges can be addressed by developing strong analytical skills, maintaining detailed documentation, and participating in ongoing training or certification programs. Collaboration with other IT teams and clear communication with end-users are also crucial for resolving issues efficiently and minimizing downtime.

What are the key skills and qualifications needed to thrive as a Network Support professional, and why are they important?

To thrive as a Network Support professional, you need a solid understanding of computer networking, troubleshooting, and network security, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and diagnostic software is essential for managing and resolving technical issues efficiently. Strong analytical thinking, communication skills, and patience are vital soft skills for diagnosing problems and assisting users. These competencies ensure reliable network performance, minimize downtime, and provide effective support to maintain organizational productivity.
What are the most commonly searched types of Network Support jobs in Iowa? The most popular types of Network Support jobs in Iowa are:
What are popular job titles related to Network Support jobs in Iowa? For Network Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Network Support jobs in Iowa look for? The top searched job categories for Network Support jobs in Iowa are:
Network Support jobs near you

Infrastructure Support Engineer

Belcan Government Solutions

Des Moines, IA

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Job Summary:

The Infrastructure Support Engineer will be responsible for providing end-to-end support for enterprise infrastructure environments, including Networking, Citrix Virtualization, Client Computing, and Server Administration across Windows, macOS, and Linux platforms. The role requires strong troubleshooting skills, operational support expertise, and the ability to maintain high availability of critical business services.

The ideal candidate should possess a broad infrastructure background with hands-on experience managing enterprise systems, virtual desktop environments, servers, networking technologies, and endpoint platforms.

Job Duties:

  • 1. Systems & Server Administration
  • Build, deploy, configure, and maintain Windows and Linux servers.
  • Manage virtualization environments (VMware, Hyper‑V, KVM).
  • Ensure operating systems and platform software are patched and maintained.
  • 2. Network Infrastructure Management
  • Configure and troubleshoot switches, routers, firewalls, VPN concentrators, and load balancers.
  • Manage IP addressing, VLANs, routing protocols, and network segmentation.
  • Monitor network performance and respond to outages and degradation.
  • 3. Cloud & Hybrid Infrastructure Support
  • Administrate cloud resources in AWS, Azure, or Google Cloud.
  • Implement cloud networking, compute, storage, identity, and monitoring services.
  • Support hybrid architectures integrating on‑prem and cloud systems.
  • 4. Storage & Backup Administration
  • Manage SAN/NAS storage arrays and file systems.
  • Oversee backup/restore operations and disaster‑recovery workflows.
  • Support replication, snapshots, and data retention policies.
  • 5. Automation & Scripting
  • Create automation scripts using PowerShell, Bash, Python, or Ansible.
  • Automate server builds, configuration management, monitoring, and reporting.
  • Support infrastructure-as-code workflows (Terraform, Ansible, etc.).
  • 6. Monitoring & Performance Optimization
  • Implement and maintain systems monitoring (Splunk, SolarWinds, Prometheus, ELK, etc.).
  • Analyze logs, alerts, and metrics to detect performance issues.
  • Tune systems, network, and application performance.
  • 7. Security & Compliance
  • Manage access controls, certificates, MFA, and security configurations.
  • Apply hardening standards (CIS, NIST) across infrastructure.
  • Monitor for vulnerability findings and coordinate remediation.
  • Support audit activities and infrastructure compliance documentation.
  • 8. Virtualization & Containerization
  • Maintain virtual server environments and clusters.
  • Support container platforms (Docker, Kubernetes) where applicable.
  • Optimize resource allocation for compute, memory, and storage.
  • 9. Incident & Problem Management
  • Respond to infrastructure incidents and outages.
  • Perform root‑cause analysis and implement permanent fixes.
  • Create and maintain incident runbooks and standard operating procedures (SOPs).
  • 10. Infrastructure Planning & Lifecycle Management
  • Perform capacity planning for compute, storage, and network.
  • Support hardware lifecycle: procurement, installation, retirement.
  • Contribute to architecture design for new systems and modernization initiatives.

Key Responsibilities:

  • Network Administration & Support
  • Support and maintain LAN, WAN, Wireless, VPN, and SD-WAN environments.
  • Configure and troubleshoot routers, switches, firewalls, and wireless infrastructure.
  • Monitor network performance, availability, and capacity utilization.
  • Diagnose and resolve network connectivity, latency, and routing issues.
  • Coordinate with telecom providers and vendors for WAN circuit management.
  • Support DNS, DHCP, TCP/IP, VLANs, Routing Protocols, and Network Security.
  • Citrix Administration
  • Administer and support Citrix Virtual Apps and Desktops environments.
  • Manage Citrix Delivery Controllers, StoreFront, Citrix Gateway, and Director.
  • Provision and maintain VDI, published applications, and remote access solutions.
  • Troubleshoot user sessions, profile issues, printing, and application performance.
  • Perform Citrix upgrades, patching, and environment health checks.
  • Monitor infrastructure utilization and optimize end-user experience.
  • Windows Server Administration
  • Install, configure, and maintain Windows Server environments.
  • Support Active Directory, Group Policies, DNS, DHCP, and File Services.
  • Manage server patching, upgrades, performance tuning, and security hardening.
  • Perform backup, recovery, and disaster recovery activities.
  • Troubleshoot server, application, and authentication-related issues.
  • Linux Administration
  • Administer Red Hat, CentOS, Ubuntu, and other Linux platforms.
  • Manage user accounts, permissions, storage, and system security.
  • Perform server provisioning, upgrades, patching, and performance monitoring.
  • Troubleshoot operating system, application, and infrastructure issues.
  • Support automation and scripting using Shell, Bash, or Python.
  • macOS Administration
  • Support Apple macOS devices in enterprise environments.
  • Manage device enrollment and compliance using MDM platforms such as Jamf or Intune.
  • Troubleshoot operating system, application, and connectivity issues.
  • Support software deployment, patching, and endpoint security compliance.

Virtualization & Cloud

  • VMware vSphere
  • Hyper-V
  • Azure (Preferred)
  • AWS (Preferred)

Monitoring & ITSM

  • ServiceNow
  • PRTG
  • SolarWinds
  • Nagios
  • ITIL Processes
  • Assist users with hardware and software-related issues.
  • Endpoint & Client Support
  • Support Windows, macOS, and Linux desktop/laptop environments.
  • Perform software installations, upgrades, configuration, and troubleshooting.
  • Resolve incidents related to hardware, operating systems, applications, and peripherals.
  • Support remote users and executive/VIP users as needed.
  • Ensure compliance with endpoint security and corporate standards.
  • Incident & Operations Management
  • Handle Incident, Problem, Change, and Request Management activities.
  • Participate in major incident troubleshooting and root cause analysis.
  • Maintain technical documentation, SOPs, and knowledge articles.
  • Work within SLA-driven operational environments.
  • Support on-call and after-hours maintenance activities.

Required Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, or related discipline.
  • 5-8 years of enterprise infrastructure support experience.
  • Strong experience across networking, Citrix, server administration, and endpoint support.
  • Experience supporting global enterprise environments.
  • Excellent troubleshooting and analytical skills.

Preferred Qualifications & Skills:

  • Microsoft
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Azure Administrator Associate
  • Citrix
  • Citrix Certified Associate (CCA-V)
  • Citrix Certified Professional (CCP-V)
  • Networking
  • Cisco CCNA
  • Cisco CCNP
  • Linux
  • Red Hat Certified System Administrator (RHCSA)
  • Red Hat Certified Engineer (RHCE)
  • ITSM
  • ITIL Foundation Certification


Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $95,000-$105,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

www.belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.