Network Operations Center Noc Manager Jobs in Rochester, NY

Location:    Technology Department
Hours:         12 Month | Monday Friday | 7.5 hours/day
Start Date:   ASAP
Salary:         Minimum starting $21.00/hour, based on experience
Qualifications:
Currently hold the Monroe County Civil Service title of Network Technician OR be on the current Monroe County Civil Service Network Technician eligible list
Distinguishing Features of the Class:
This is a technical position responsible for the installation, maintenance, operation, and repair of computer hardware, software, and network infrastructure. Work involves analyzing network hardware/software issues, testing equipment, managing inventory, and providing technical support. As part of this role, the position is also responsible for maintaining the district website and providing hands-on hardware and software support for student and staff devices, specifically including Chromebooks and iPads. The employee reports directly to the Director of Technology.
Typical Work Activities: 
 

• Helpdesk & End-User Support: Serves as a primary point of contact for technical support, answering helpdesk tickets, phone calls, and walk-in requests; provides polite, patient, and effective customer service to teachers, administrative staff, and students to resolve day-to-day technology issues.
• Chromebook Repair & Maintenance: Diagnoses, troubleshoots, and performs physical and system repairs on Chromebooks (including screen, keyboard, battery, and motherboard replacements) used in 1:1 student deployments.
• iPad Management & Deployment: Configures, deploys, and maintains district iPads, including managing iOS/iPadOS updates, application deployment via Mobile Device Management (MDM), and resolving hardware or operational issues.
• Website Management: Maintains, updates, and manages content for the district website, ensuring accurate information, proper layout, and accessibility.
• Analyzes, tests, and resolves malfunctions in computer systems, microprocessors, network terminals, printers, modems, and data communications hardware/software.
• Performs hardware and software maintenance, minor repairs, setup, and department workstation configurations.
• Maintains an up-to-date inventory of computer equipment, Chromebooks, iPads, and replacement parts, documenting daily system issues.
• Researches, tests, and evaluates new technology, software, and hardware products.
• Ensures the security, integrity, and efficiency of school network systems.
• Consults with vendors regarding repairs and replacement parts.
• Attaches cabling and coordinates with technicians/electricians for hardware installations.

 
Full Performance, Knowledge, Skills, Abilities and Personal Characteristics:
Good knowledge of micro-computer and network product technology, peripheral equipment, and logical operations of data communication devices; working knowledge of Chromebook hardware repairs and ChromeOS management; working knowledge of iPad hardware, iOS/iPadOS troubleshooting, and basic Mobile Device Management (MDM); working knowledge of basic website design/management principles and content updates; working knowledge of data processing methodology, techniques, and documentation of data security; ability to detect, troubleshoot, and resolve severe micro-computer and network breakdowns; ability to maintain accurate inventory and system records; ability to conduct user workshops and provide technical support; ability to establish and maintain effective professional relationships with staff and vendors; initiative; patience; dependability; good motor skills; physical condition commensurate with the demands of the position.
Minimum Qualifications: Graduation from high school or possession of an equivalency diploma plus EITHER:
(A)       Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Computer Science, Computer Technology, Data Processing, Management Information Systems, plus two (2) years paid full-time or its part-time equivalent experience responsible for the maintenance, configuration or installation of micro-computer hardware and software; OR,
(B)       Graduation from a regionally accredited college or university with an Associate's degree in Computer Science, Computer Technology, Data Processing, Management Information Systems, plus four (4) years experience as defined in (A) above; OR,
(C)       Six (6) years paid full-time or its part-time equivalent experience as defined in (A) above; OR,
(D)       Any equivalent combination of training and experience as defined by the limits of (A), (B) and (C) above.
SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS AND BOCES:
Per Chapter 180 of the Laws of 2000, and by Regulations of the Commissioner of Education, to be employed in a position designated by a school district or BOCES as involving direct contact with students, a clearance for employment from the State Education Department is required.
FLSA:     Non-exempt
The Fairport Central School District is proud to be an equal opportunity employer.  The District is committed to achieving a more diverse workforce.  Candidates of diverse backgrounds and experience are strongly encouraged to apply.