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Network Operations Center Manager Jobs in Texas (NOW HIRING)

Iris Energy

Data Center Operations Lead

Childress, TX · On-site

Expert in real‑time incident management, ensuring accurate categorization, prioritization, triage ... Skilled in monitoring GPU compute clusters, network environments, and facility infrastructure ...

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Network Operations Center Manager information

What does a Network Operations Center (NOC) manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

How does a Network Operations Center (NOC) manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What are the key skills and qualifications needed to thrive as a Network Operations Center manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Network Operations Center jobs in Texas?

The most popular types of Network Operations Center jobs in Texas are:

What are popular job titles related to Network Operations Center Manager jobs in Texas?

For Network Operations Center Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Network Operations Center Manager jobs in Texas look for?

The top searched job categories for Network Operations Center Manager jobs in Texas are:

What cities in Texas are hiring for Network Operations Center Manager jobs?

Cities in Texas with the most Network Operations Center Manager job openings:

Network Operations Center Manager jobs near you
Infographic showing various Network Operations Center Manager job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Network Operations Analyst

Mcallen, TX • On-site

MDC Data Centers
IT Services • 11 - 50 employees
Learn more about MDC Data Centersexternal

Full-time

Re-posted 17 days ago

Key responsibilities

  • Respond promptly and professionally to customer inquiries via email, phone, and ticketing systems.

  • Provide basic technical support and troubleshooting assistance to resolve issues or escalate when needed.

  • Monitor the infrastructure and escalate service-impacting issues appropriately.

Job description

Join the MDC Team as a Network Operations Analyst!
At MDC Data Centers, we're looking for a service-driven, detail-oriented individual to join our growing NOC team. If you're passionate about helping others and thrive in a dynamic, tech-forward environment - this role is for you!
Your Mission:
As a Network Operations Analyst, your mission is to deliver timely, effective, and courteous support to our customers. You will serve as a key point of contact for resolving service requests, providing technical assistance, and ensuring smooth communication throughout the support process. Your goal is to create a positive customer experience while helping maintain the reliability and excellence that define MDC's service.
What Awaits You:
  • Dynamic Environment: Step into a fast-paced setting where each day presents new challenges and opportunities to improve how we serve our customers.
  • Collaborative Approach: Work hand-in-hand with cross-functional teams - including Sales Engineers and Network Operations - to resolve customer requests efficiently and deliver a seamless experience.
  • Customer-Focused Mission: Deliver prompt, professional support while developing a strong understanding of our infrastructure, services, and customer needs.
  • Continuous Learning: Stay up-to-date with product updates and industry trends while building your skills through ongoing training and support.
  • 24/7 Mission-Critical Operations: Join a team that supports a 24/7/365 operational environment, helping ensure our customers receive continuous service. This role includes participation in rotating shifts, weekends, holidays, and an on-call schedule as business needs require.

What You'll Be Doing:
  • Respond promptly and professionally to customer inquiries via email, phone, and ticketing systems.
  • Provide basic technical support and troubleshooting assistance to resolve issues or escalate when needed.
  • Collaborate with other departments to support customer visits, audits, and special projects.
  • Monitor the MDC infrastructure and escalate service-impacting issues appropriately.
  • Document solutions, update FAQs, and contribute to knowledge base materials.
  • Participate in training sessions to stay current on product enhancements and support best practices.
  • Assist with gathering customer feedback and identifying areas for service improvement.
  • Support rotating shifts and occasional on-call duties, including weekends or maintenance windows, as needed.
  • Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.

Qualifications:
  • Bilingual (English & Spanish) - Required for clear and effective communication with diverse customers.
  • Experience in NOC/SOC or data center environments - Preferred but not required; a willingness to learn is essential.
  • Excellent written and verbal communication skills - Able to communicate technical concepts in a clear and customer-friendly way.
  • Quick learner - Comfortable picking up new tools, systems, and processes.
  • Strong time management - Able to prioritize and handle multiple support requests efficiently.
  • Proficient in digital tools - Familiar with Google Workspace, Microsoft Office, and similar platforms.
  • Customer service mindset - Committed to delivering a positive and professional customer experience.
  • Team player with self-motivation - Works well independently and collaboratively.
  • Problem-solver - Thinks critically and takes initiative when addressing technical or service-related issues.
  • Situational awareness - Can recognize when to escalate issues to the appropriate team or leader.

Work arrangement
  • McAllen, Tx.

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