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Company & Job Overview

Diality is a medical device company focused on developing solutions to improve lives impacted by kidney disease. Diality offers the Moda-flx Hemodialysis System, a user-friendly, mobile, and connected hemodialysis system designed to maximize clinical flexibility and ease-of-use for both clinical and non-clinical users. The Moda-flx Hemodialysis system combines flow rate capabilities of conventional in-center dialysis devices with a fully integrated reverse osmosis (RO) water filtration system to provide a broad range of prescriptions and meet the needs of any professional dialysis care setting.

The Business Analyst serves as the bridge between business stakeholders and technology teams, with a primary focus on optimizing and supporting NetSuite ERP and related enterprise applications. This role is responsible for gathering requirements, analyzing business processes, supporting system enhancements and integrations, validating changes, and developing reporting capabilities that improve operational visibility and decision-making. The ideal candidate has strong NetSuite experience, hands-on Power BI reporting skills, and experience with either Salesforce CRM or Microsoft Dynamics 365.

Responsibilities

Business Analysis & Requirements Management

•Partner with Finance, Supply Chain, Operations, Manufacturing, Sales, Customer Service, Quality, and leadership stakeholders to understand business needs and translate them into clear requirements.

•Gather, document, and validate business, functional, reporting, integration, and data requirements.

•Create business requirements documents, functional specifications, use cases, user stories, process maps, workflows, and traceability matrices.

•Analyze current-state and future-state business processes and identify opportunities for automation, standardization, risk reduction, and operational efficiency.

•Manage requirements changes, prioritization, impact assessments, and stakeholder alignment throughout the project lifecycle.

NetSuite ERP – Primary Focus

•Serve as a key Business Analyst for NetSuite ERP enhancements, optimization initiatives, integrations, upgrades, and business process improvements.

•Support NetSuite functions across financial management, procure-to-pay, order-to-cash, inventory, supply chain, warehouse, manufacturing, and operational reporting processes.

•Develop, maintain, and enhance NetSuite saved searches, dashboards, KPIs, reports, workflows, roles, permissions, and functional configurations in partnership with administrators or implementation partners.

•Lead or support NetSuite user acceptance testing, regression testing, release readiness, defect tracking, and deployment validation.

•Support NetSuite data migration, data cleansing, reconciliation, and data integrity activities.

•Partner with vendors, consultants, and internal teams on NetSuite enhancements, integrations, and issue resolution.

CRM Systems – Salesforce or Microsoft Dynamics 365

•Support business processes and enhancement requests for Salesforce CRM or Microsoft Dynamics 365, depending on business needs and candidate experience.

•Gather CRM requirements related to lead management, opportunity management, account management, customer service, case management, reporting, and customer-facing workflows.

•Assist with integration initiatives between CRM platforms, NetSuite ERP, reporting systems, and other enterprise applications.

•Analyze CRM processes and data quality to improve user adoption, reporting accuracy, and cross-functional visibility.

•Partner with Sales, Customer Service, Operations, and IT stakeholders to troubleshoot issues and recommend practical process improvements.

Reporting & Analytics

•Design, develop, and maintain Power BI dashboards, reports, and data models that support executive and operational decision-making.

•Translate business questions into clear metrics, KPIs, data definitions, and dashboard requirements.

•Create reporting for financial performance, sales pipeline, inventory, supply chain, manufacturing operations, customer service, and project performance.

•Validate report outputs and data accuracy across NetSuite, CRM, Excel, and other enterprise data sources.

•Support reporting governance, documentation, and standardized KPI definitions.

Project, Testing & Change Management

•Support enterprise application implementations, upgrades, integrations, and process improvement projects from initiation through closure.

•Develop test plans, test scripts, UAT scenarios, training materials, go-live checklists, and post-implementation support documentation.

•Coordinate with internal teams, external vendors, consultants, and business subject matter experts to manage deliverables, timelines, risks, and dependencies.

•Support business readiness, user training, change communications, adoption tracking, and operational transition activities.

•Provide clear status updates, issue summaries, decision points, and executive-ready recommendations.

Data Governance & System Controls

•Support data governance practices related to master data, roles and permissions, reporting definitions, data quality, and system ownership.

•Assist with access reviews, change documentation, support procedures, and audit-ready evidence for regulated business systems.

•Contribute to software validation, testing documentation, and change control activities where applicable.

Required Skills & Abilities

•NetSuite Suite Foundation, NetSuite Administrator, or related NetSuite certification.

•Salesforce Administrator or Microsoft Dynamics 365 certification.

•Microsoft Certified: Power BI Data Analyst Associate.

•CBAP, PMI-PBA, PMP, Agile/Scrum, Lean Six Sigma, or related business analysis/project delivery certification.

•Experience in medical device, healthcare, biotech, pharmaceutical, manufacturing, or another regulated environment.

•Experience with integration platforms such as Jitterbit, Celigo, Boomi, MuleSoft, or similar tools.

•Familiarity with SQL, Microsoft Power Platform, Jira, Confluence, Smartsheet, SharePoint, and Microsoft 365.

Education & Experience

•Bachelor's degree in Business Administration, Information Systems, Computer Science, Finance, Accounting, Engineering, or a related field; equivalent experience may be considered.

•5+ years of Business Analyst experience supporting enterprise business applications, ERP, CRM, reporting, or business transformation initiatives.

•3+ years of hands-on experience supporting NetSuite ERP from a functional, analyst, administrator, implementation, or power-user perspective.

•Experience with either Salesforce CRM or Microsoft Dynamics 365.

•Experience developing reports, dashboards, data models, or KPI reporting using Power BI.

•Experience gathering requirements, process mapping, leading UAT, writing test scripts, supporting training, and documenting business processes.

•Experience working with cross-functional teams and stakeholders across Finance, Operations, Supply Chain, Manufacturing, Sales, Customer Service, IT, or Quality.

•Experience supporting ERP/CRM implementations, upgrades, integrations, enhancements, or continuous improvement initiatives.

Travel

•n/a

Physical Requirements

Primarily office-based with regular computer use. Ability to participate in meetings, workshops, and occasional after-hours support during critical system releases, upgrades, or go-live activities. Occasional travel may be required for business meetings, vendor sessions, or cross-functional project activities.

The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.