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HR Operations Coordinator
General Job Summary:
The HR Operations Coordinator plays a critical role in supporting the Human Resources team by owning preboarding and onboarding activities from start to finish, ensuring data integrity across HR systems, and providing administrative and operational support across recruiting, benefits, compensation, and HR programs. This role serves as a primary coordinator for onboarding logistics, HRIS employee updates, and HR inbox management, while also supporting recruiting efforts and HR process improvement initiatives.
Primary Job Responsibilities:
Recruiting & Talent Support
• Screens resumes for HR Generalists and hiring partners.
• Sources candidates through a variety of recruiting channels.
• Supports HR Generalists for all recruiting activities including interview logistics, candidate communication, references, and any pre-employment activity.
Preboarding & Onboarding (Primary Ownership)
• Owns the full preboarding and onboarding process from offer acceptance through Day 1 and post-onboarding follow-up.
• Coordinates and tracks completion of required pre-employment documentation with candidates and external vendors (e.g., background checks, drug screens, references).
• Ensures timely and accurate data entry and updates in UKG for new hires, transfers, and terminations.
• Owns cross-functional onboarding communication and alignment of team partner requirements across teams.
• Serves as the point of contact for onboarding status updates, troubleshooting delays, and ensuring readiness for orientation and start dates.
• Maintains onboarding checklists, timelines, and documentation standards.
• Coordinates all NEO logistics, including scheduling, materials, system access, and required documentation
• Ensures completion and documentation of all onboarding acknowledgements and required forms
HRIS & Systems Administration
• Maintains accurate team partner records in UKG, including hires, transfers, terminations, and any other team partner specific updates.
• Ensures data consistency across HR and operational systems.
• Supports HRIS Analyst in implementing HRIS operational updates and process improvement initiatives.
HR Inbox & Team Partner Support
• Monitors the HR inbox and responds to routine HR inquiries or routes inquiries to the appropriate HR team member.
• Provides timely, professional customer service to candidates, team partners, and leaders.
• Tracks recurring issues or questions and surfaces opportunities for process improvement.
HR Operations & Process Improvement
• Assists in developing, documenting, and maintaining HR standard operating procedures (SOPs).
• Identifies opportunities to streamline HR processes and improve the team partner experience.
• Supports HR projects and initiatives as assigned.
• Other tasks as assigned.
Education and Experience
Required
• Bachelor's degree in Human Resources, Business, or related field (or equivalent HR experience).
• 2-5 years of experience in Human Resources, HR Operations, or related administrative HR role.
• Strong attention to detail and ability to manage multiple priorities.
• High level of discretion and professionalism when handling confidential information.
• Strong communication and customer service skills.
• Process-oriented and highly organized
• Strong follow-through and accountability
• Comfortable working independently while partnering closely with HR leaders
• Analytical skills
• Growth mindset with interest in developing broader HR and recruiting skills
Preferred
• Experience in healthcare or multi-site organizations.
• Hands-on experience with UKG or similar HRIS platforms.
• Experience supporting onboarding and recruiting processes.
• HR certification (PHR, SHRM-CP) or intent to pursue certification.
Physical Requirements
• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computers for long periods of time.