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Navigator Jobs in Iowa (NOW HIRING)

Hillcrest Family Services

Client Navigator

Dubuque, IA · On-site

$18.50 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Client Navigator ensures that patients are informed of potential care options and connect them with appropriate resources. Addition, you will: * Provide clear, client-centered guidance on care ...

Wayspring

Clinical Care Navigator

Des Moines, IA · On-site

$20.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Clinical Care Navigator, Medical Assistant will be responsible for collaborating and coordinating care plans with internal and external providers, including Wayspring Primary Care Nurse ...

Wayspring

Clinical Care Navigator

Des Moines, IA · On-site

$20.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Clinical Care Navigator, Medical Assistant willbe responsible for collaborating and coordinating care plans with internal and external providers, including Wayspring Primary Care Nurse ...

Friends of the Family

Housing Navigator

Waterloo, IA · On-site

$19.50 - $25.75/hr

Job Summary The Housing Navigator supports program participants in theinitialphase ofassistancefollowing programpull, including eligibility certification, intake, housing search, placement, and lease ...

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All JobsNavigator JobsNavigator Jobs in Iowa

Navigator information

See Iowa salary details

$12

$21

$31

How much do navigator jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for navigator in Iowa is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $23.46 per hour, depending on experience, location, and employer.

What is a navigator?

Navigators are professionals who guide individuals or organizations through complex processes, systems, or environments. Their roles can vary widely depending on the industry; for example, in healthcare, a navigator helps patients understand their treatment options and coordinate care, while in maritime or aviation fields, a navigator directs the course of a vessel or aircraft. Navigators must possess excellent problem-solving skills, attention to detail, and strong communication abilities. Their primary goal is to ensure safe, efficient, and successful outcomes for those they assist.

What are the key skills and qualifications needed to thrive as a navigator, and why are they important?

To thrive as a Navigator, you need a strong background in navigation principles, geography, and mathematics, often supported by relevant certifications or maritime/aviation training. Familiarity with GPS, radar systems, electronic chart display and information systems (ECDIS), and traditional navigation tools is required. Excellent attention to detail, problem-solving abilities, and clear communication are essential soft skills. These skills are crucial for ensuring accurate route planning, maintaining safety, and facilitating effective coordination in dynamic environments.

What are some common challenges navigators face when supporting clients through complex systems?

Navigators often encounter challenges such as helping clients understand intricate procedures, managing large caseloads, and addressing barriers like language or technology gaps. They must stay updated on changing policies while providing personalized support, which can be demanding. Collaboration with other professionals, such as social workers or healthcare providers, is key to ensuring clients receive comprehensive assistance. Effective communication and problem-solving skills are essential for Navigators to successfully guide individuals through these processes.

What is the difference between Navigator vs Guide?

AspectNavigatorGuide
CredentialsTypically no formal certifications requiredOften requires certifications or training in specific fields
Work EnvironmentNavigation in transportation, maritime, or outdoor settingsProviding directions or instructions in various contexts
Industry UsageUsed in transportation, shipping, outdoor activitiesUsed in tourism, education, consulting
Search/Comparison IntentUnderstanding navigation roles and skillsUnderstanding guiding roles and responsibilities

While both Navigators and Guides assist others in reaching destinations or goals, Navigators primarily focus on charting courses and using tools to find paths, often in transportation or maritime contexts. Guides, on the other hand, provide direct instructions and support in various settings like tourism or education. The key difference lies in their roles: Navigators plan routes, whereas Guides lead or instruct along the way.

More about Navigator jobs

What are popular job titles related to Navigator jobs in Iowa?

For Navigator jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Navigator jobs in Iowa look for?

The top searched job categories for Navigator jobs in Iowa are:

What are popular job titles related to Navigator jobs in IA?

For Navigator jobs in IA, the most frequently searched job titles are:

Navigator jobs near you
Infographic showing various Navigator job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $44,770 per year, or $21.5 per hour.

Client Navigator

Hillcrest Family Services

Dubuque, IA • On-site

$18.50 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Description
Come Join Our Team!
Shift: 10:00a.m. to 7:00p.m.
Responsibilities
The Client Navigator serves as the first point of contact for clients/patients and provides individualized assistance to facilitate their access to quality care. The Client Navigator ensures that patients are informed of potential care options and connect them with appropriate resources. Addition, you will:
  • Provide clear, client-centered guidance on care processes, program expectations, and treatment pathways; offer support to reduce anxiety and build trusting relationships.
  • Serve as a care navigator by helping clients understand available services and how to access them effectively.
  • Facilitate and schedule client/patient appointments/referrals with appropriate providers.
  • Assisting with scheduling client appointments, active participants in the Call Center phone queue, verifying insurance, and taking payments.
  • Respond to client/patient inquiries and assist clients/patients with the completion of paperwork.
  • Identify and help troubleshoot barriers for clients/patients to accessing care (such as transportation, scheduling complications, insurance, language barriers childcare needs, etc.) that would prevent a client/patient from showing up to their appointment and navigate them to additional resources.
  • Document every intervention/interaction into the electronic health record (EHR).
  • Organize and review client charts and documentation prior to appointments to ensure all necessary information is complete and accessible to providers for efficient care delivery.
  • Serves as the administrative Discharge Coordinator (sends closure letters, discharge support in the EHR for Program Managers and Practitioners).
  • Support client accessibility for the Dubuque Mental Health Center and adjacent programs for early evening and possible future expanded hours.
  • Other duties as assigned by leadership.

Requirements
Education
  • High school diploma or equivalency required.

Experience:
  • Experience in healthcare and/or behavioral health preferred.

Knowledge/Skills:
  • Customer Service skills
  • Attention to detail
  • Openness to learning de-escalation skills for triage support
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Licenses/Certifications:
  • Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required.

Benefits
Competitive benefits package for full-time employees working 30+ hours a week:
  • Health insurance (up to 79% employer paid)
  • Dental insurance
  • Vision insurance
  • 401(k) with profit sharing and employer match
  • Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
  • 10 paid holidays
  • 80 hours sick time
  • 2 wellness days
  • Staff development and training
  • Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
  • Employer paid CEU's through Relias
  • PerkSpot- employee discount program
  • Employee assistance program
  • Advancement opportunities

About the Organization
Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We're a place where compassion is commonplace. Where our passion soars and faith restores.
**COVID-19 Vaccination Not Required*

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