National Operations Manager Jobs in Rochester, NY

Essential Duties & Responsibilities

• Executes comprehensive event plans, including itineraries, resources, and other logistics
• Ensures adherence to event timelines, schedules, and action plans
• Collaborates with event hosts and stakeholders to ensure event appearance and functionality aligns with goals and objectives
• Establishes and maintains relationships with vendors and contractors to ensure high-quality event support
• Prepares, sets up, and arranges event venues, supplies, and equipment
• Manages event supplies and equipment to ensure availability and functionality
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of event planning and project management principles, requirements, and resources
• Knowledge of event facility operations, maintenance, and security protocols and best practices
• Skill in customer service and hospitality management
• Skill in multi-tasking and logistics coordination in the management of multiple projects with competing deadlines
• Ability to coordinate tasks, manage deadlines, and allocate resources efficiently
• Ability to negotiate and coordinate with agencies, partners, and other constituents

Minimum Education & Experience

• Bachelor's degree in related field
• 3 years of relevant experience
• Equivalent combination of experience and education may be considered

Job Level Overview

Specialized Contributor Level 2 - A fully functional role requiring established knowledge of the profession or field of work. Responsible for completing substantive assignments and projects. Problems are varied and non-routine, and resolution requires exercising judgment, analysis, advisement, creativity, and understanding broader sets of issues. May provide assistance to entry level staff.

The Events & Operations Manager supports the planning and execution of a wide range of events across three premier University Arenas venues: the Lobozzo Alumni House, the University Gallery, and the CIMS Conference Center. This role is responsible for coordinating all aspects of event logistics from initial planning through execution, including venue conversions, event set-ups, and the procurement and management of third-party vendors. Working collaboratively with campus partners and external clients, the Manager helps ensure each event meets our high operational and customer service standards while maintaining a seamless guest experience.

As part of a team, the Manager assists with hiring, training, and supervising student staff, while also supporting day-to-day venue operations and equipment readiness. The position requires strong technical proficiency, including experience with audio-visual systems, and the ability to troubleshoot in a dynamic, fast-paced event environment. Ideal candidates bring a commitment to professionalism, attention to detail, and the flexibility to work evenings and weekends is required. The role also emphasizes building and maintaining strong relationships with campus departments, clients, and vendors to support continued growth and use of the venues.

FLSA Category

Work Location

Compensation

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request tocareers@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.