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Program Specialist

Washington, DC · On-site

$70K/yr

This position is located at the National Cemetery Administration in Washington, District of Columbia.Qualifications: To qualify for this position, applicants must meet all specialized experience and ...

kgs

Senior Project Manager (PM)

Arlington, VA · On-site

... systems that conduct cemetery operations for Arlington National Cemetery. Principal ... Bachelor's degree in business administration, Management, Information Technology, or related field ...

kgs

Senior Project Manager (PM)

Arlington, VA · On-site

... systems that conduct cemetery operations for Arlington National Cemetery. Principal ... Bachelor's degree in business administration, Management, Information Technology, or related field ...

Koniag, Inc.

Senior Project Manager (PM)

Arlington, VA · On-site

$165K - $195K/yr

... systems that conduct cemetery operations for Arlington National Cemetery. Principal ... Bachelor's degree in business administration, Management, Information Technology, or related field ...

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How much do national cemetery administration jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for national cemetery administration in the United States is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the National Cemetery Administration?

The National Cemetery Administration (NCA) is a branch of the U.S. Department of Veterans Affairs responsible for providing burial space and maintaining national cemeteries for eligible veterans and their families. The NCA ensures that veterans are honored with dignity, respect, and perpetual care in these cemeteries. Their services include burial benefits, headstones or markers, and ongoing cemetery maintenance. The administration manages 155 national cemeteries across the United States.

What are the typical responsibilities and collaborative aspects of working at the National Cemetery Administration?

Team members at the National Cemetery Administration (NCA) are responsible for ensuring dignified burial services for veterans and maintaining the grounds of national cemeteries. Daily tasks often include coordinating with funeral directors, assisting families, handling administrative duties, and performing groundskeeping or maintenance work. Collaboration is key, as staff frequently work with other federal agencies, veteran service organizations, and volunteers to deliver respectful services. The work environment emphasizes attention to detail, empathy, and teamwork to honor veterans and their families.

What are the key skills and qualifications needed to thrive as a National Cemetery Administration employee, and why are they important?

To thrive in the National Cemetery Administration, you need knowledge of cemetery operations, federal regulations, and experience with facilities management or administrative processes, often supported by relevant education or prior government service. Familiarity with burial scheduling systems, geographic information systems (GIS), and federal records management tools is typically required. Strong attention to detail, compassion, and excellent interpersonal skills are essential for interacting with grieving families and ensuring dignified services. These skills and qualities are crucial for upholding the agency’s mission to honor veterans with respectful and efficient cemetery services.

What is the difference between National Cemetery Administration vs Cemetery Groundskeeper?

AspectNational Cemetery AdministrationCemetery Groundskeeper
Required credentialsHigh school diploma; some roles may require certifications in grounds maintenanceHigh school diploma or equivalent; training in landscaping or groundskeeping
Work environmentGovernment-operated cemeteries, often large and historicOutdoor cemetery grounds, often physically demanding
Employer and industry usageFederal government, veterans' servicesPrivate or public cemeteries, landscaping companies

The National Cemetery Administration manages federal veterans' cemeteries, focusing on administration and maintenance at a higher organizational level. Cemetery Groundskeepers perform hands-on grounds maintenance, often working directly outdoors. While both roles involve cemetery upkeep, the NCA role is more administrative and supervisory, whereas Groundskeepers focus on physical groundskeeping tasks.

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What cities are hiring for National Cemetery Administration jobs?

Cities with the most National Cemetery Administration job openings:

What states have the most National Cemetery Administration jobs?

States with the most job openings for National Cemetery Administration jobs include:

What job categories do people searching National Cemetery Administration jobs look for?

The top searched job categories for National Cemetery Administration jobs are:

National Cemetery Administration jobs near you
Infographic showing various National Cemetery Administration job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $44,338 per year, or $21.3 per hour.

Part-Time Temporary Customer Support Specialist (Bilingual English & Spanish)

Trilogy Federal

Arlington, VA • Remote

$20/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Trilogy Federal is looking for a Part-time Temporary Customer Support Specialistto support an important six-month project that assesses customer satisfaction with the burial and memorial benefits offered by the National Cemetery Administration (NCA). Trilogy will administer a suite of four customer satisfaction surveys, sent to next of kin, which helps NCA assess its compliance with its mission to ensure a dignified final resting place for those who are eligible for VA burial and memorial benefits. The feedback from respondents serves to improve NCA policy, planning, and operational efforts as it relates to the quality of the services provided to Veterans and their families. We are looking for skilled candidates to work 100% remotely with backgrounds in call center support, customer service, administrative assistance, and more. The main functions of the Customer Support Specialist will be to respond to next of kin questions about the surveys (via phone calls and email) and ensure high survey response rates. Training will be provided. If you would like to be part of the team to assist NCA with improving the quality and delivery of memorial services, please apply now.  

The position is remote but requires onsite training, so only candidates in the D.C. Metro Area will be considered.

Primary Responsibilities:
  • Answer/respond to phone calls and emails from next-of-kin with questions regarding VA surveys. 
  • Deliver best-in-class customer service support on behalf of Trilogy. 
  • Troubleshoot issues and provide answers related to the surveys for speedy resolution. 
  • Use provided training materials to correctly answer questions.  
  • Determine whether a call should be escalated, as appropriate, if unable to resolve directly. 
  • Ensure total compliance with all company policies and government regulations.  
  • Maintain required documentation. 
  • Perform other related duties as required by management. 
Minimum Requirements:
  • Bilingual communication skills; fluent in English and Spanish (written and spoken) to answer/respond to phone calls and emails from next-of-kin with questions in Spanish regarding VA surveys.  
  • High School Diploma or Equivalent. 
  • At least 4 years of professional office-based work. 
  • The ability to work a 4-hour shift daily for approximately 6.5 months. Current available shifts include: 
    • Monday-Fridayfrom 9am-1pm ET 
    • Monday-Friday from 1pm-5pm ET 
  • Excellent verbal and written communication skills: the ability to speak effectively and warmly to Veterans from a variety of backgrounds. 
Preferred Qualifications:
  • Understanding or experience working with VA strongly desired 
$20 - $20 an hour
This range is not a guarantee of compensation or salary, as Trilogy Federal conducts an individual equity review for every candidate based on experience, location, education, industry experience, and comparisons to internal pay bands. In addition to salary, Trilogy offers robust benefits including medical/dental/vision insurance coverage, 401(k) match, paid holidays, paid time off, tuition reimbursement, and a very supportive work/life balance.
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