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Mainframe Monitoring Specialist (Night Shift, Thur-Mon)
Category: Analytics and Emerging Digital Technologies
Main location: United States, North Carolina, Durham
Position ID:J0626-1943
Employment Type: Full Time
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Position Description:
CGI Federal is seeking a Mainframe Monitoring Specialist to provide continuous operational monitoring, problem determination, and technical support for enterprise mainframe environments at a large federal agency. This role ensures rapid response to system issues, minimizes outages, supports maintenance activities, and assists with facility and equipment planning. The Specialist interfaces with software teams, vendors, management, and facilities personnel to maintain the highest degree of mainframe uptime across multiple national support centers.
***This position is located at our client site in Durham, NC. Candidate is required to work in person 5 days/week***
Your future duties and responsibilities:
. Monitor and support multiple mainframe systems and all attached peripheral devices, including CPUs, DASD, virtual tape systems, cloud storage, coupling facilities, and network hardware.
. Identify, diagnose, and resolve complex system, network, and hardware issues in real time.
. Analyze and troubleshoot problems using COMM dumps, stand alone dumps, JES3 dumps, LOGREC, OPSLOG, RMF, and SYSLOG.
. Provide technical guidance on isolating and resolving hardware and software issues.
. Coordinate with software teams and vendors to resolve application and z/OS operating system issues.
. Record and report incidents through ServiceNow (SNOW), vendor support systems, and the DSUSF SPRB Activity Log within required timeframes.
. Create and update documentation, including charts, graphs, floor plans, CAD drawings, procedures, and specialized reports.
. Attend facilities planning and coordination meetings with building management and security stakeholders.
. Install and uninstall IT equipment; provide status updates on unfinished installations and complete related change tickets.
. Prepare work orders for facility modifications for network or hardware installations.
. Recommend cabling and hardware placement; develop installation plans for review.
. Assist in supporting open systems environments using ITSM best practices.
. Provide oral status reports to management on system problems, outages, and resolutions.
. Plan, coordinate, and oversee multi vendor preventive maintenance, remedial service, and system software testing.
. Reset systems, perform IMLs and IPLs before and after maintenance activities.
. Train other IT Specialists in problem resolution, maintenance planning, and proper documentation procedures.
. Update problem and change control records using SNOW.
. Coordinate secure data center access for vendors in partnership with OPSS personnel.
Required qualifications to be successful in this role:
. Experience supporting large scale mainframe environments and associated peripheral devices.
. Strong knowledge of z/OS MVS, JES3, MIM, Top Secret, and mainframe attached storage technologies.
. Demonstrated ability to analyze systems dumps, logs, and performance data.
. Ability to diagnose and resolve complex hardware, software, and network issues under time critical conditions.
. Experience using ServiceNow (SNOW) or comparable ITSM ticketing tools.
. Ability to create technical documentation, diagrams, and reports.
. Ability to coordinate with vendors, facilities, and internal support groups.
. Must be able to work fixed shifts in a 24x7 environment, including holidays and inclement weather conditions.
. Ability to provide clear written and oral communication to management.
. Resource is expected to work onsite at our customer's location 5 days a week.
. Ability to work Thu Mon (3:30 p.m. 12:00 a.m. Night Shift)
Desired qualifications/non essential skills required:
. Familiarity with FICON directors, coupling facilities, and mainframe cloud storage technologies.
. Experience with CAD tools for facility layout and planning.
. Knowledge of IT service management best practices (ITSM, ITIL).
. Experience coordinating large scale maintenance, vendor support, and multi team operations.
. Experience supporting open systems environments (servers, storage, network equipment).
. Ability to produce detailed technical installation plans, work orders, and specialized reports.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $62,900.00 $139,300.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs
#CGIFederalJob
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Skills:

• DB2 for z/OS
• IBM 3270
• Java Standard Edition JSE
• Mainframe
• ServiceNow

What you can expect from us:
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.