Multnomah Village Jobs (NOW HIRING)

Title: Program Manager – Clackamas Village

Salary: $72,103 annually (Exempt)

Shift: Monday – Friday, 40 hours/week

Reports To: Senior Program Manager

This position has an introductory probationary period of 90 days.

THE POSITION:

The Program Manager for the Clackamas Village oversees the day-to-day operations of a 24-unit pod village. The village supports adults (over 18 yrs) who are currently houseless in Clackamas. The Program Manager provides supervision, guidance, and support to a diverse team with a range of lived and professional experiences, including staff who are certified peers and individuals in recovery. This role fosters a collaborative, respectful, and inclusive team environment aligned with Do Good Multnomah’s core values of Dignity, Human-Centered Practice, Empowerment, and Empathy. The Program Manager maintains working knowledge of program systems and practices, including HMIS, referral systems, case management processes, assertive engagement strategies, and objective, non-biased documentation (e.g., incident reports, participant records, and shelter logs). In partnership with program staff, the Program Manager supports the maintenance of a safe, clean, and sanitary environment for participants and staff. Responsibilities may include coordinating and, when needed, assisting with site upkeep activities such as room turnover, waste disposal, and routine sanitation, in accordance with organizational policy and applicable health and safety standards.

THE PROGRAM:

The program offers safe, supportive and trauma-informed services for adults (18+ yrs), including historically marginalized individuals in the LGBTQIA2+ and BIPOC communities. The program supports both Veteran and civilian participants. The site consists of 24 pallet homes (pods), staff offices, a community space, and a participant laundry facility. The site offers case management services, housing placement, a food pantry, clothing closet, and 24/7 staffing. Clackamas Village opened in 2025. The Village builds on the success of the adjacent Veteran's Village (also operated by Do Good Multnomah). Participants maintain their stay at the Village by engaging in services and working towards accomplishing their end goal of safe, permanent housing. Staff support participants with obtaining health care, identification, social security card and benefits, SNAP benefits, job and housing searches, debt reduction and more. The Clackamas Village Program Manager is an essential role that connects directly with every part of the program.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Program Operations & Leadership

• Assist in the development, implementation, and ongoing refinement of program policies and procedures to ensure consistency with Do Good Multnomah’s mission, values, and operational standards.

• Collaborate with the Sr, Program Manager, community partners, and HSD to develop and maintain effective referral and intake processes.

• Ensure program outcomes and performance metrics are achieved in alignment with funder expectations while prioritizing participant dignity and safety.

• Identify, develop, and maintain relationships with community partners, businesses, and service providers to support participant success and long-term program sustainability.

• Attend and participate in all required internal leadership, management, and external stakeholder meetings as assigned.

Financial & Resource Management

• Present participant assistance fund requests (PARFs) in a timely manner to leadership and the finance team within required timelines.

• Collaborate with the finance team and leadership to manage program budgets, including participant assistance, shelter supplies, and annual events.

• Ensure adequate inventory and maintenance of all program supplies and equipment; complete supply runs and submit receipts and purchasing requests in a timely manner.

• Ensure all facility-related needs are documented, communicated, and addressed immediately with the Sr. Director of Operations and County facilities.

Documentation & Reporting

• Develop and maintain documentation standards in collaboration with the leadership and the finance team(s).

• Ensure accurate, timely, and compliant data entry in HMIS, CaseWorthy, and other required systems.

• Conduct routine audits of staff documentation (case notes, PARFs, PT grievances, PT write-ups, etc.) and provide feedback through supervision.

• Meet all internal and external reporting requirements and deadlines.

Staff Supervision & Development

• Provide direct and indirect supervision to program staff, including monthly one-on-one supervisions, performance evaluations, and coaching.

• Delegate responsibilities and support staff in problem-solving and decision-making.

• Collaborate with People & Culture (HR) and leadership to recruit, hire, onboard, and retain staff.

• Ensure all staff maintain required certifications, training, supervision, and continuing education.

• Lead team meetings and foster a collaborative, respectful, and accountable team culture.

• Manage staff schedules and approve timecards in accordance with organizational deadlines.

• Identify and coordinate training needs in collaboration with internal departments.

• Address employee concerns in partnership with People & Culture (HR) while maintaining confidentiality.

Participant Support & Program Oversight

• Support staff in maintaining and updating all resource and referral lists for participants.

• Oversee participant assistance processes, ensuring compliance with documentation and financial requirements.

• Provide or coordinate staff training related to participant services and policies.

Program Safety & Compliance

• Ensure a safe, clean, and sanitary environment in accordance with OSHA and Oregon Health Authority standards.

• Support and, when necessary, participate in site upkeep activities including cleaning, sanitation, pod turnovers, and supply management.

• Ensure all staff complete all their required OSHA safety training and maintain their certifications.

External Relations & Community Engagement

• Represent the program and the organization in community meetings, public forums, and stakeholder engagements.

• Support staff participation in community meetings as appropriate.

• Guide communication and community engagement efforts to promote understanding and support of the program.

• Collaborate with Development, Communications, and IT departments to support data tracking, storytelling, and community engagement efforts, including site tours and donor relations.

Compliance & General Duties

• Adhere to all applicable federal and state confidentiality regulations, including HIPAA and all organizational policies.

• Perform other duties as assigned*

Disclaimer:

The duties listed above are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities. Employees may be required to perform other job-related duties as assigned, in accordance with organizational needs and applicable laws.