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Msr I Jobs (NOW HIRING)

Natco Credit Union

MSR I

Connersville, IN

To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people. Job Responsibilities ...

UCCU

MSR I - North Utah County

Saratoga Springs, UT · On-site

MSR I - North Utah County Responsible for providing an excellent member experience in every aspect of the position. Provides a wide range of banking services. Assists members with their financial ...

UCCU

MSR I - North Utah County

Lehi, UT · On-site

MSR I - North Utah County Responsible for providing an excellent member experience in every aspect of the position. Provides a wide range of banking services. Assists members with their financial ...

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Msr I information

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How much do msr i jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for msr i in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are MSR I positions?

MSR I stands for Member Service Representative I, which is typically an entry-level position at credit unions or banks. MSR Is assist customers with basic banking transactions such as deposits, withdrawals, account inquiries, and opening new accounts. They are responsible for providing excellent customer service, resolving account issues, and educating members about available financial products and services. This role is a great starting point for those interested in a career in banking or financial services.

What are the key skills and qualifications needed to thrive as an MSR I (Member Service Representative I), and why are they important?

To thrive as an MSR I, you need a solid understanding of banking products, financial transactions, and customer service principles, often backed by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and compliance-related tools is typically required. Exceptional interpersonal skills, attention to detail, and the ability to resolve issues efficiently help MSRs stand out. These competencies are crucial for ensuring accurate processing, customer satisfaction, and adherence to financial regulations.

How does the role of an MSR I typically collaborate with other departments within a financial institution?

As an MSR I (Member Service Representative I), you will regularly interact with departments such as loan processing, back-office operations, and management to address member needs efficiently. Collaboration often involves coordinating with loan officers for application processing, working with compliance teams to ensure accurate documentation, and communicating with IT or support teams to resolve technical issues. This cross-departmental interaction helps you quickly resolve member inquiries and builds your understanding of broader financial institution operations, which can support future career advancement.
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Msr I jobs near you
Infographic showing various Msr I job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Branch MSR I (2786)

Branch MSR I (2786)

STATE DEPARTMENT FEDERAL CREDIT UNION

Alexandria, VA

$17.25 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

  • Diversity and Inclusion: Work in an environment that values and respects all team members
  • Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
  • Flexible Work Options: Potential work-from-home options after the introductory period
  • Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
  • Tuition Reimbursement: Support for your ongoing education and career development
  • Commute/Parking Incentives: Financial incentives for your daily parking
  • Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
  • Gym Reimbursement: Stay healthy with our gym membership reimbursement program
  • Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Branch MSR I. This role is responsible for assisting members and potential members with their financial needs, including explaining credit union services, processing transactions, resolving inquiries, and directing members to appropriate resources. The position combines teller operations with exceptional customer service to enhance member satisfaction and promote the credit union’s products and services.

Essential Duties and Responsibilities:

  • Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiency
  • Perform opening and closing duties for the branch as assigned.
  • Deliver exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.
  • Utilize sales techniques to cross-sell credit union products and services based on member profiles.
  • Maintain compliance with SDFCU's policies, including BSA/Compliance logs.
  • Collaborate with team members to ensure operational efficiency.
  • Provide feedback to supervisors regarding teller line operations and member interactions.
  • Promote the credit union's positive image within the community.

Required Skills and Competencies:

  • Minimum of 1 year of experience in teller or customer service roles, including cash handling and sales
  • Excellent interpersonal and communication skills
  • Strong organizational and judgement capabilities
  • Proficiency in typing and working in a Windows-based PC environment

Apply