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Msr I Jobs (NOW HIRING)

Natco Credit Union

MSR I

Richmond, IN

$14/hr

We are a growing Credit Union with a need for a full-time MSR (Member Services Representative). In this key role, you will be responsible for providing premier customer service to existing and ...

Natco Credit Union

MSR I

Connersville, IN · On-site

$14/hr

We are a growing Credit Union with a need for a full-time MSR (Member Services Representative). In this key role, you will be responsible for providing premier customer service to existing and ...

Natco Credit Union

MSR I

Connersville, IN

$14/hr

We are a growing Credit Union with a need for a full-time MSR (Member Services Representative). In this key role, you will be responsible for providing premier customer service to existing and ...

Natco Credit Union

MSR I

Connersville, IN · On-site

To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people. Job Responsibilities ...

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How much do msr i jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for msr i in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is an MSR I?

MSR I stands for Member Service Representative I, which is typically an entry-level position at credit unions or banks. MSR Is assist customers with basic banking transactions such as deposits, withdrawals, account inquiries, and opening new accounts. They are responsible for providing excellent customer service, resolving account issues, and educating members about available financial products and services. This role is a great starting point for those interested in a career in banking or financial services.

What are the key skills and qualifications needed to thrive as an MSR I?

To thrive as an MSR I, you need a solid understanding of banking products, financial transactions, and customer service principles, often backed by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and compliance-related tools is typically required. Exceptional interpersonal skills, attention to detail, and the ability to resolve issues efficiently help MSRs stand out. These competencies are crucial for ensuring accurate processing, customer satisfaction, and adherence to financial regulations.

How does an MSR I typically collaborate with other departments within a financial institution?

As an MSR I (Member Service Representative I), you will regularly interact with departments such as loan processing, back-office operations, and management to address member needs efficiently. Collaboration often involves coordinating with loan officers for application processing, working with compliance teams to ensure accurate documentation, and communicating with IT or support teams to resolve technical issues. This cross-departmental interaction helps you quickly resolve member inquiries and builds your understanding of broader financial institution operations, which can support future career advancement.
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Msr I jobs near you
Infographic showing various Msr I job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

MSR I

Natco Credit Union

Richmond, IN

$14/hr

Other

Re-posted 14 days ago

Job description

Job Description: To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people. Job Responsibilities: 50.00% - Receives and processes member financial transactions, including deposits, withdrawals and loan payments. Sells money orders, cashier checks, stamps, and seasonal tickets. Balances cash drawer and makes settlement of daily activity. 20.00% - Assists members with opening and closing accounts; answers questions about products and services and resolves member problems; refers problems that are beyond their authority to branch manager. 15.00% - Identifies Cross-sell opportunities and cross-sells Credit Union products and services to members. 5.00% - Maintains member account information on computer system. 5.00% - Performs other related duties as assigned. 5.00% - Performs a variety of miscellaneous duties including typing, copying, scanning, computer input and answering the telephone. Performance Measurement: 1. To provide accurate, courteous, friendly, timely and professional service to all members. 2. To assist members waiting in the lobby/drive-up within five minutes. 3. To serve an average of 80 Members per day either in person or by phone; answer the phone within three rings. 4. To sell a minimum of 20 new share or loan products per month. 5. To process member transactions with zero errors. 6. To maintain a professional work environment and businesslike appearance. 7. To maintain an overall attendance record of not more than 7 unscheduled late and/or unscheduled absences. Knowledge, Skills and Abilities: Education - A high school education or GED. Experience - One month to twelve months of similar or related experience. Interpersonal Skills - Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Other Skills - Good oral and written communications skills. Intermediate computer skills in Windows and Microsoft Office. Able to operate a 10-key calculator, typewriter and possess intermediate keyboarding skills. Able to navigate Internet sufficiently to use 3rd party vendor programs. Physical Requirements: - Standing at a work station for long periods of time.

- Working for extended periods of time as necessary to accomplish objective, goals and projects.
- Repetitive motion. Substantial movements (motions) of the wrist, hands and/or fingers.
- Reading documents and procedures necessary to the daily performance of essential functions.
- Operating standard office equipment, including a personal computer, telephone and photocopier. Occasionally lifting boxes or equipment weighing up to 50 lbs
- Driving personal vehicle and traveling for moderate periods of time.

Work Environment
- Work environment is that of a typical office environment.
- Work is conducted at a counter style work station.
- Overhead lighting is sufficient.
- Noise level is normal.
- Commute to and from work may involve driving during inclement weather. Job Advertisement: Are you good at building relationships? Do you enjoy problem solving? Do you want to be a part of an organization that promotes from within and gives back to the community? If so, we have a job for you!
We are a growing Credit Union with a need for a full-time MSR (Member Services Representative). In this key role, you will be responsible for providing premier customer service to existing and potential members. A successful candidate will focus on accurately and efficiently processing account changes and loan transactions with a positive professional demeanor.
The starting hourly rate for this position is $14.00 hour. We offer great hours and a competitive benefits package.
The successful candidate will:


Actively listen to member requests and effectively, proficiently respond
Process cash and non-cash transactions efficiently and accurately
Balance cash drawer and make settlement of daily activity
Provide back-up operational support for branch staff
Adhere to credit union policies and procedures, audit and compliance guidelines, and training requirements


The ideal MSR should have:


6 months to 2 years of customer service experience preferred
High School degree or GED required
Strong organizational skills and attention to detail with accuracy in processing
Proficient typing and computer skills, Windows and Microsoft Office
Excellent critical thinking and creative problem-solving skills
Ability to develop and maintain ongoing customer relationships

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