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Msp Manager Jobs in Atkinson, NH (NOW HIRING)

Lyra Technology Group

Director of Operations

Portsmouth, NH · On-site

$115K - $125K/yr

... O leadership, ideally within an MSP or IT services business * Proven experience building operational infrastructure - not just maintaining it * Familiarity with ConnectWise PSA and Datto RMM (or ...

Avcend

HR Assistant Specialist with Driving

Chelmsford, MA · On-site

$30.60/hr

... managers. * Screen candidates and schedule interviews. * Generate HR and workforce planning reports. * Provide system support and training to HR teams. * Collaborate with MSP and HR teams to support ...

CMC

Senior IT Engineer

Exeter, NH · On-site

CMC is a fast-growing Managed Services Provider (MSP) based in Exeter, NH, and we're looking for a Senior IT Engineer to join our in-house team. This is a deeply hands-on role ideal for someone who ...

CMC

Senior IT Engineer

Exeter, NH · Hybrid

CMC is a fast-growing Managed Services Provider (MSP) based in Exeter, NH, and we're looking for a Senior IT Engineer to join our in-house team. This is a deeply hands-on role ideal for someone who ...

CMC

Senior IT Engineer

Exeter, NH · On-site

CMC is a fast-growing Managed Services Provider (MSP) based in Exeter, NH, and we're looking for a Senior IT Engineer to join our in-house team. This is a deeply hands-on role ideal for someone who ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

... IT services, MSP environments, or technical support workflows is strongly preferred. • Strong communication and relationship-building skills with clients ranging from IT managers to C-suite. • ...

Addison Group

Onboarding Engineer

Danvers, MA · Remote

... management, and related systems. · Networking: Skilled in configuring and troubleshooting routers, switches, firewalls, and wireless technologies (Fortinet, Meraki, etc.). · Familiarity with MSP ...

Addison Group

Sr. Systems Engineer

Danvers, MA · On-site

$55 - $60/hr

Must have experiece/exposure working with or at a MSP or multi client environment. Technical ... Partner with Project Managers to define scope, manage risk, align timelines, and proactively ...

Avon Technologies plc

IT Manager

Salem, NH · On-site

$125 - $150/hr

Manage relationships with external technology vendors and service providers, including internet, telecommunications, and MSP. Ensure effective management of IT assets lifecycle. Drive timely ...

ProSearch

Director of Operations

Portsmouth, NH · On-site

... a Managed Services Provider (MSP) or IT services organization * Demonstrated success building operational processes, governance, and business infrastructure - not simply maintaining existing ...

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Showing results 21-40

All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Atkinson, NH

Msp Manager information

See Atkinson, NH salary details

$23.8K

$57.9K

$112.8K

How much do msp manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for msp manager in Atkinson, NH is $57,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What job categories do people searching Msp Manager jobs in Atkinson, NH look for?

The top searched job categories for Msp Manager jobs in Atkinson, NH are:

Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Atkinson, NH as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $57,875 per year, or $27.8 per hour.

Director of Operations

Lyra Technology Group

Portsmouth, NH • On-site

$115K - $125K/yr

Full-time

Re-posted 9 days ago

Key responsibilities

  • Build, standardize, and own the internal operations infrastructure, processes, documentation, and change management.

  • Implement quality assurance standards for ticketing and project completion, and standardize user provisioning and identity practices.

  • Manage client asset, inventory, and contract lifecycle, including vendor and vendor agreement management.

Job description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Lyra Technology Group is seeking a Director of Operations to build, standardize, and own the operations backbone for one of our operating companies. In this key leadership role, the Director will design and implement the internal infrastructure process, documentation, change management, QA, and asset and contract lifecycle - that lets our sales and technical teams execute cleanly. This is a build-out role reporting directly to the CEO. This is not a technical leadership role, a helpdesk supervision role, or a finance role.
Your work as a Director of Operations will include several components:
Internal Operations, Process & Documentation
  • Author, standardize, and enforce internal SOPs across the organization
  • Own internal process documentation end-to-end: internal policy, client policy, and client data standards
  • Establish internal change management with documentation and communication standards
  • Lead internal automation and AI/workflow-automation initiatives
  • Govern internal systems administration (ConnectWise PSA, Datto RMM, documentation platform) in partnership with the Director of Technical Services

Quality Assurance & Standards
  • Implement ticket QA standards: audit cadence, completeness criteria, and billable-accuracy checks
  • Design and implement project QA: checklists engineers must satisfy before a project is closed
  • Standardize user provisioning/deprovisioning and identity practices across the client base
  • Partner with the Director of Technical Services on client documentation standards

Asset, Contract & Vendor Lifecycle
  • Centralize client asset and inventory tracking and lifecycle management
  • Own contract management: renewal dates and a central repository for MSAs, SOWs, and vendor agreements
  • Support MSA/SOW approval workflow (CEO retains final sign-off authority)
  • Partner with Finance on vendor procurement, purchasing, and renewals

Solutions Portfolio & Sales Enablement
  • Lead evaluation and packaging of new solutions and offerings for clients
  • Own pricing, rate-card, and catalog governance: SKU catalog, discount governance, margin floors
  • Build sales-ops and tech-ops enablement: onboarding handoffs, renewals tracking, whitespace/upsell systems
  • Support vCIO and IT strategy reviews with enablement tooling and information flow

Cross-Functional & Reporting
  • Partner with the CEO on operational strategy, capacity decisions, and continuous-improvement programs
  • Own operational reporting and dashboards: business KPIs, service-delivery metrics, and scorecards
  • Support HR-adjacent operations: offboarding, training and certification tracking
  • Coordinate with Technical Services on standards, solution handoffs, and BCDR oversight - govern the framework, don't duplicate technical execution

Our ideal Director of Operations has the following qualifications:
  • 5+ years in operations, service delivery, or PMO leadership, ideally within an MSP or IT services business
  • Proven experience building operational infrastructure - not just maintaining it
  • Familiarity with ConnectWise PSA and Datto RMM (or equivalent MSP tooling) and MSP service-delivery metrics
  • Comfortable in a small-company environment where the role is both strategic and execution-level
  • Strong bias toward documentation, process discipline, and measurable improvement
  • Experience with internal automation and workflow tooling; interest in AI-driven operational improvement
  • Experience with contract lifecycle management and vendor operations a plus

The targeted base compensation for this role is $115,000-$125,000. This role operates out of Portsmouth, NH in a hybrid model. If building the operational engine of a growing MSP sounds appealing to you, let's have a conversation.

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