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Msp Manager Jobs in Hawaii (NOW HIRING)

Marriott Vacations Worldwide

Managed Service Provider (MSP) / Shared Services * Legal and Corporate Partners * Third-Party Stakeholders Specific Expected Contributions Business Partnership & Financial Support * Serves as an ...

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Msp Manager information

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$25.5K

$61.8K

$120.5K

How much do msp manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for msp manager in Hawaii is $61,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Hawaii?

The most popular types of Msp jobs in Hawaii are:

What are popular job titles related to Msp Manager jobs in Hawaii?

For Msp Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Msp Manager jobs in Hawaii look for?

The top searched job categories for Msp Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Msp Manager jobs?

Cities in Hawaii with the most Msp Manager job openings:

Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Hawaii as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $61,844 per year, or $29.7 per hour.

Assistant Director of Finance

Koloa, HI • On-site

Marriott Vacations Worldwide
Traveler Accommodation • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

3rd of 21 rated holiday rentals

Great coworkers

People enjoy working here

Good employer

Learn more about Marriott Vacations Worldwideexternal

Full-time

Posted 15 days ago

Job description

Finance & Accounting - Context of Role
The Resort Operations Finance team at MVW is on a multi-year journey to build a team designed for impact, not transactions. We've made our roles outcome-based: you'll own decisions and create value as a trusted finance business partner embedded with site resort leaders and Boards members driving revenue, adjusted EBITDA, and cost management outcomes. With transactional work, e.g. AP, AR, month-end, reconciliations, audits, and billing, handled by our external managed service provider, you'll focus on delivering insights, ensuring governance, and achieving results. Success is measured by impacts across multiple properties giving you broad exposure and meaningful participation.
Specific Job Summary
The Assistant Director of Finance (ADOF) - Resort Operations is an emerging finance leader who serves in a supporting role to a Market Director of Finance (MDOF) within a market of up to 12 resorts.
The ADOF performs resort operations finance responsibilities, e.g., financial business partnership to resort leaders, financial guidance and support to property owner association board members, and financial oversight for up to five small associations within a market allowing a MDOF to focus on larger, more complex properties. Operating in a model where core accounting and transactional activities are delivered through Shared Services via a Managed Service Provider (MSP), the ADOF translates financial information into actionable insights and assists in identifying and executing revenue and savings opportunities.
The ADOF helps ensure compliance with Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley, MVW policies, and association governing documents, while building professional capabilities expected of a future field-based Director of Finance role.
Working Relationships
  • Market Director of Finance (MDOF)
  • Corporate Resort Operations Finance Teams
  • Regional and Site Resort Operations Leaders
  • Property Owner Association Board Members
  • Managed Service Provider (MSP) / Shared Services
  • Legal and Corporate Partners
  • Third-Party Stakeholders

Specific Expected Contributions
Business Partnership & Financial Support
  • Serves as an assistant finance business partner to Resort Operations leaders at assigned properties, providing fact-based insights and clear trade-offs to support decision-making.
  • Develops annual business plans, budgets, and rolling forecasts for assigned associations and ancillary operations.
  • Translates financial results and market analytics into decision-grade insights, including variance analysis, trends, and recommended actions.
  • Builds trusted relationships with on-site leaders, corporate partners, and third-party stakeholders to enable timely, informed decisions.

Property Owner Association & Board Governance Support
  • Supports handling board governance and financial matters for 3-5 of the smaller associations within a market, mirroring the MDOF's responsibilities on a smaller scale.
  • Reviews board materials prepared by MSP, e.g., financial statements, budgets, forecasts, and reserve funding for accuracy and completeness.
  • Presents fee and capital-priority trade-offs and manage board communications on financial matters.
  • Proactively identifies, elevates and resolves board and association issues, partnering with Legal and corporate teams as needed.
  • Ensures adherence to management agreements and association governing documents across assigned nonprofit property owners' associations.
  • Coordinates reserve planning and required board approvals, supporting compliant financial packages for each jurisdiction

Revenue & Savings Opportunity Execution
  • Supports identifying, implementing, and executing revenue growth and cost-savings opportunities including ancillary revenue, Cost of Goods Sold (COGS), labor productivity, and controllable expenses.
  • Translates market playbooks and benchmarking insights into site-level action plans and supports operating leaders through execution.
  • Tracks initiatives against baselines, quantify realized value, and surface replicable best practices.
  • Supports maintenance fee mitigation and EBITDA improvement efforts that protect owner value and guest experiences.

Reporting, Controls & MSP Oversight
  • Oversees MSP outputs for assigned associations, e.g., confirming accuracy, timeliness, and adherence to defined requirements - without performing transactional processing.
  • Reviews key financial deliverables, e.g., monthly/quarterly/annual financial statements, critical journal entries, and reconciliations, and ensures exceptions are investigated and resolved.
  • Ensures compliance with GAAP, Sarbanes-Oxley, MVW policies, and association governing documents, escalating issues proactively.
  • Supports internal, external, tax, and regulatory audit readiness and drives continuous improvement in processes, controls, and reporting transparency.

Regional Support
  • Supports an MDOF within a market, e.g., providing coverage for larger properties, completing special projects, and managing small project market-wide initiatives.
  • Prepares and delivers ad hoc analyses, forecasting support, and decision-support materials that strengthen the market's strategic finance agenda.
  • Builds readiness for future career growth by developing leadership, business-partnering, and governance capabilities.
  • Performs other reasonable job duties as requested.

Specific Candidate Profile
Education
  • Bachelor's degree in Finance, Accounting, or in a related discipline or equivalent work experience.

Certifications Preferred
  • Certified Management Accountant (CMA)
  • Hospitality Finance (CHAE)
  • FP&A Certifications (FPAC/FMVA)
  • Community-association (CMCA/AMS/PCAM) credentials are a plus.

Experience
  • At least five years of progressive experience in finance and accounting roles that support field-based business operations.
  • Experience as a finance business partner or stakeholder management preferred.
  • Experience in Hotel Management, Vacation Ownership, Hospitality preferred.
  • Experience coordinating and working with multiple resources, both internal resources and external vendors, to accomplish tasks preferred.

Skills and Attributes
Financial & Analytical
  • Ability to plan, analyze, and forecast - Skilled in developing business plans, budgets, and rolling forecasts and in translating financial results and market analytics into decision-grade insights, including variance analysis, trend identification, and recommended actions.
  • Ability to drive revenue and savings outcomes - Skilled in identifying and executing revenue and cost-savings opportunities, e.g., ancillary revenue, COGS, labor productivity, controllable expenses, etc., converting benchmarking insights into site-level action plans, and tracking initiatives to quantify realized value.

Governance, Controls & Oversight
  • Ability to ensure compliance and maintain controls - Skilled in applying GAAP, Sarbanes-Oxley, MVW policies, and association governing documents; reviewing key deliverables and reconciliations; and proactively escalating exceptions and risks.
  • Ability to support board and association governance - Skilled in supporting board governance for assigned associations, presenting fee and capital-priority trade-offs, managing financial communications, and coordinating reserve planning and required approvals.
  • Ability to oversee vendor and service delivery - Skilled in overseeing Managed Service Provider outputs for accuracy, timeliness, and adherence to requirements, and in managing the relationship without performing transactional processing.

Partnership, Relationships & Influence
  • Ability to partner as a trusted finance advisor - Skilled in serving as a finance business partner to resort operations leaders, providing fact-based insights and clear trade-offs that inform and influence operational decisions.
  • Ability to build relationships and manage stakeholders - Skilled in establishing trusted relationships with on-site leaders, corporate partners, third-party stakeholders, and board members to enable timely, informed decisions across the market.
  • Ability to communicate and influence - Skilled in conveying complex financial information clearly and persuasively to both financial and non-financial audiences to drive action and alignment.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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