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Msp Manager Jobs in Arizona (NOW HIRING)

Vyon Technology

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • PTO

We are a growing Managed Services Provider (MSP) delivering comprehensive IT support, managed cloud hosting, cybersecurity, and infrastructure solutions to businesses across multiple industries. Our ...

Paychex

Service Representative - MSP

Phoenix, AZ · On-site +1

  • Medical

  • Retirement

  • PTO

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together ...

K2 Staffing

Help Desk Support Level II Technician

Tempe, AZ

$19.25 - $25.75/hr

Summary Our client is a growing Managed Service Provider (MSP) in the Tempe, AZ area and is seeking an experienced Help Desk Support Level II Technician to join their technical support team. This ...

LHH US

Mortgage Customer Service Representative

Tempe, AZ · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilize MSP Mortgage software to access, update, and manage customer accounts. * Research and resolve account discrepancies, payment issues, and servicing questions. * Collaborate with internal teams ...

LHH US

Mortgage Customer Service Representative

Tempe, AZ

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilize MSP Mortgage software to access, update, and manage customer accounts. * Research and resolve account discrepancies, payment issues, and servicing questions. * Collaborate with internal teams ...

TEKsystems

IT Helpdesk Manager

Phoenix, AZ

$48 - $58/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

An MSP Company in Beaverton, OR is hiring a Helpdesk Manager to join the team for a great long term opportunity! * Lead and oversee daily Help Desk operations, ensuring timely resolution of technical ...

New

TEKsystems

IT Helpdesk Manager

Phoenix, AZ

$48 - $58/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

An MSP Company in Beaverton, OR is hiring a Helpdesk Manager to join the team for a great long term opportunity! * Lead and oversee daily Help Desk operations, ensuring timely resolution of technical ...

Posted today

One Step

Sales Representative

Phoenix, AZ · On-site

One Step Secure I/T is an MSP providing the latest in managed services and cybersecurity. We're a stable, privately-owned company where people enjoy what they do - and who they do it with. Our team ...

One Step

Sales Representative

Phoenix, AZ · On-site

One Step Secure I/T is an MSP providing the latest in managed services and cybersecurity. We're a stable, privately-owned company where people enjoy what they do and who they do it with. Our team ...

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Showing results 21-40

All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Arizona

Msp Manager information

See Arizona salary details

$22.8K

$55.5K

$108.1K

How much do msp manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for msp manager in Arizona is $55,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $63,800.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Arizona? The most popular types of Msp jobs in Arizona are:
What are popular job titles related to Msp Manager jobs in Arizona? For Msp Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in Arizona look for? The top searched job categories for Msp Manager jobs in Arizona are:
What cities in Arizona are hiring for Msp Manager jobs? Cities in Arizona with the most Msp Manager job openings:
Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,471 per year, or $26.7 per hour.

Senior IT Services Engineer (L2/L3) / Managed IT Security Services / Hybrid

Motion Recruitment

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

About the Role

We are a managed IT and security services provider (MSP/MSSP) seeking a strong L2/L3 IT Services Engineer to support our managed services and security operations team. You will work directly across multiple client environments, owning escalations, maintenance, and client relationships while partnering with our help desk and NOC. This is a hands-on, client-facing engineering role for someone who is broad across the stack but has genuine depth in a few areas.

What You'll Do
  • Serve as primary engineer for a set of assigned clients — build and maintain those relationships and act as their main technical point of contact.
  • Triage and resolve L2/L3 support requests across phone, email, and ticketing; manage queues to meet/exceed SLAs.
  • Handle NOC-related tickets and alert response: server-down notifications, performance issues, event log alerts, failed backups, EDR alerts, vendor and renewal items.
  • Perform monthly client maintenance: backup verification, firmware/patch status, network performance, documentation.
  • Troubleshoot end to end: user administration, workstations, servers, networking, virtualization, printers, mobile/handheld devices, storage, and wireless.
  • Stage, deploy, and decommission systems and virtual hosts (including secure data wipes).
  • System and network administration: virtualization hosts, switches, firewalls, storage, and supporting client and internal infrastructure.
  • Maintain accurate client documentation in IT documentation platforms.
  • Participate in an on-call rotation (one-week rotation monitoring after-hours alerts).
  • Support security and compliance tasks and awareness (e.g., SOC 2, HIPAA).
Required
  • ~2+ years in an MSP / MSSP environment supporting multiple client organizations. This is a hard requirement — candidates from internal-IT-only backgrounds are not a fit for this role. Ideal candidates are currently at an MSP, or no more than a couple of years removed from MSP work.
  • L2/L3-caliber troubleshooting across Windows environments; self-sufficient on escalations.
  • Virtualization depth — VMware and/or Hyper-V.
  • Entra ID / Intune administration.
  • Solid, self-sufficient networking — DNS, DHCP, TCP/IP, VPN, firewalls, routing fundamentals. (Expert-level networking is not required.)
  • Active Directory and Microsoft 365 administration; Windows Server; remote access/VPN; backups; network printing.
  • Genuine "jack of all trades" breadth with real depth (mastery) in 1–3 areas.
  • Strong customer-service orientation and clear written/verbal communication.
Nice to Have
  • Linux familiarity (administration of Linux-based systems).
  • Security/compliance exposure (SOC 2, HIPAA).
  • Cloud platform experience (Azure, AWS).
  • Relevant certifications (Network+, Security+, Microsoft/Azure, VMware, etc.).
Compensation & Benefits
  • Base $68K–$75K DOE.
  • Monthly utilization-based bonus (typical ~$8K/year, with upside for exceeding utilization targets).
  • Medical, dental, vision, and life insurance.
  • PTO + 10 paid holidays.
  • 401(k).
  • Continuing education and certification support.
Location & Working Conditions
  • Hybrid: remote-friendly, with a couple of days per week in-office for equipment staging and installation prep — candidates should be local to the [metro area / city].
  • On-call rotation; occasional travel to client sites for implementations.
  • Must be able to lift and transport equipment; may sit for prolonged periods.
  • May occasionally work outside regular business hours for critical issues or maintenance windows.

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