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Msp Company In Jobs in Georgia (NOW HIRING)

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

... provider (MSP) team at Premier Networx! This critical role serves as the central hub for ... in line with company policies, processes, and procedures * Schedule and dispatch service desk and ...

New

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA

$17.50 - $23.25/hr

... provider (MSP) team at Premier Networx! This critical role serves as the central hub for ... in line with company policies, processes, and procedures * Schedule and dispatch service desk and ...

New

CNR Technologies

Junior IT Technician

Woodstock, GA · Hybrid

$20K - $30K/yr

... heavily in mentorship, hands-on learning, certification development, and internal growth ... Company-supported training and certification reimbursement * Travel reimbursement for approved ...

CNR Technologies

Junior IT Technician

Woodstock, GA · Hybrid

$20K - $30K/yr

... heavily in mentorship, hands-on learning, certification development, and internal growth ... Company-supported training and certification reimbursement * Travel reimbursement for approved ...

CNR Technologies

Junior IT Technician

Woodstock, GA · On-site

$20K - $30K/yr

... heavily in mentorship, hands-on learning, certification development, and internal growth ... Company-supported training and certification reimbursement * Travel reimbursement for approved ...

Steamboat Group

Implementation Consultant

Kennesaw, GA · On-site

$70 - $100/hr

... company meetings as necessary. * Keep abreast of all new services offered in order to keep the ... Experience with insurance tracking or loan servicing platforms (e.g., MSP, Sagent, Jack Henry, etc ...

HeadFirst BV

Employee Experience Ambassador

Atlanta, GA · On-site +1

Understand and communicate benefits and company policies. * Communicate with Program Management ... MSP or similar service industries. Required Education: * Associates or bachelor's degree in HR or ...

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Msp Company In information

What is the difference between Msp Company In vs Managed Service Technician?

AspectMsp Company InManaged Service Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentCorporate offices, client sitesHelpdesk, on-site or remote support
Industry UsageIT service providers, MSPsIT support teams, MSPs

Both roles often require similar certifications and work in IT support environments within MSP companies. While Msp Company In refers to the company itself, a Managed Service Technician is an individual role providing technical support. Understanding this distinction helps clarify career paths and job expectations within MSPs.

What does an MSP company do?

An MSP (Managed Service Provider) company offers businesses IT support and services, including network management, cybersecurity, data backup, and system monitoring. IT professionals in MSPs often use tools like remote management software and may hold certifications such as CompTIA or Cisco to deliver reliable technology solutions.

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For Msp Company In jobs in Georgia, the most frequently searched job titles are:

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The top searched job categories for Msp Company In jobs in Georgia are:

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Cities in Georgia with the most Msp Company In job openings:

Msp Company In jobs near you

Service Desk Dispatcher

Premier Networx, Inc.

Augusta, GA • On-site

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Join Our Team!
We're searching for a motivated and detail-oriented Service Desk Dispatcher to join our growing managed service provider (MSP) team at Premier Networx! This critical role serves as the central hub for coordinating and scheduling our technical team to respond to client service requests. You'll be the first point of contact for incoming tickets, ensuring fast, efficient, and high-quality service delivery to our clients across the greater Augusta area.
Our Culture
At Premier Networx, we believe in continuous learning, accountability, and a team-first mindset. Our people are passionate about technology, and even more passionate about helping others. We value curiosity, clear communication, and a genuine desire to serve.
  • Strive for excellence in everything we do

  • Make a positive impact with every interaction

  • Are committed to continuous learning and growth

  • Foster a fun, energetic, and collaborative environment

  • Value and support each team member

  • Believe that together, we can achieve great things

Our Core Values
  • Proactive Ownership - Take initiative, assume responsibility, and drive results

  • Client Experience First - Put client satisfaction and success at the center

  • Unrelenting Dedication - Deliver excellence even through challenges

  • Promises Kept - Do what we say and honor our commitments

  • Embraces Change - Stay adaptable and embrace innovation and growth

What We Offer
  • A growth-focused, learning-first environment with paid certifications

  • Tailored career development based on your goals and interests

  • Generous PTO, holidays, and comp time

  • Medical, dental, and vision insurance (including life and disability)

  • IRA retirement plan with company match

Your Role as a Service Desk Dispatcher
As the Service Desk Dispatcher, you will play a vital role in ensuring the efficiency and responsiveness of our technical team. You will manage all incoming service tickets, prioritize and schedule work, and coordinate internal resources to meet our SLAs. Your communication skills, attention to detail, and ability to adapt quickly will be key to providing excellent client service and maintaining operational flow within the service desk.
Duties and Responsibilities
  • Serve as the first point of contact for client service requests and incidents

  • Triage incoming tickets and dispatch tickets submitted via phone, email, or the service portal in line with company policies, processes, and procedures

  • Schedule and dispatch service desk and field technicians based on skillset, priority, and availability

  • Monitor and adjust technician schedules to ensure maximum resource utilization and SLA compliance

  • Maintain accurate ticket notes and escalate issues or scheduling conflicts as needed

  • Keep clients informed throughout the lifecycle of their service request, including status updates and changes

  • Prioritize service tickets according to urgency and impact

  • Coordinate with the Service Desk Manager to report resource utilization and ticket completion rates

  • Assist in identifying bottlenecks or inefficiencies in the dispatch process

  • Improve team productivity by optimizing technician assignments and reducing idle time

  • Work with technicians to support and champion policies, processes, and procedures to ensure effective and efficient ticket handling.

Experience and Qualifications
  • 1 year of work directly in dispatch, coordination, or 2 years of administrative support role preferred (MSP or IT services experience is a plus)

  • Strong multitasking skills with the ability to adapt quickly in a fast-paced environment

  • Excellent interpersonal and communication skills, including phone and email etiquette as well as teamwork

  • Basic knowledge of computer systems, IT terminology, and technical environments

  • Familiarity with ticketing systems (ConnectWise or similar tools preferred)

  • Strong organizational skills and the ability to prioritize work effectively

  • Ability to work both independently and collaboratively with a team

  • Commitment to delivering excellent client service and consistent follow-through

Other Requirements
  • Regular, reliable on-site attendance in our Augusta office (this is not a remote position)

  • Ability to pass a background check

  • Typing proficiency for fast and accurate ticket entry

Why Work With Us?
  • Be a central part of the engine that keeps the service desk running smoothly

  • Grow your skills in a fast-paced IT services environment

  • Gain exposure to technical operations and career growth opportunities within a growing MSP

  • Work in a supportive and team-driven culture that values excellence and client satisfaction

If you're highly organized, love keeping things running like clockwork, and enjoy working in a tech-forward environment, apply today and become an integral part of the Premier Networx family!

Apply