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Monday Through Friday Virtual Customer Success Manager Jobs

Belle

Teleheath Physician- FT, Monday Through Friday

... virtual care to seniors. Our mission is simple: improve health outcomes while making care more ... Create and manage personalized care plans for ongoing conditions * Collaborate with our integrated ...

StarTech.com

Customer Success Manager

Chicago, IL

Through ongoing engagement with decision-makers and influencers, the Customer Success Manager uncovers customer challenges, gathers actionable insights, and develops strategies that deliver ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

PerformYard

Customer Success Manager

... large group, virtual sessions) - all to create a successful and happy customer! This is a 100 ... Establish a trusted advisor relationship with each customer through the onboarding and training ...

Whistic

Customer Success Manager

Proactively identify and mitigate churn risks through regular business reviews and health ... Whistic Fridays- Work ends at 3:00 PM every Friday * A world-class culture and employee experience!

Modo Energy

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager The energy transition is the biggest infrastructure buildout in human ... We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We ...

Cyberbit

Customer Success Manager

Dallas, TX · On-site

Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate ... Drive customer adoption through training and development of best practices to continually create ...

World Book

Customer Success Representative

Chicago, IL · On-site

Salary: $20/hour Customer Success Representative* Werelooking for a Customer Success Representative ... management, or a similar role * Comfortable with frequent virtual customer interactions and ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel ... You will help clients maximize the value of their EMARKETER subscriptions through strategic ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

Proven customer success experience with the proven ability to drive renewal through engagement ... Flexible and supportive working environment  This is a virtual role. Candidates must be in the ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with ... Monitor customer health through regular review of account activity, adoption trends, satisfaction ...

Melio

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Customer Success Manager Location: Hybrid in New York City (3 day in ... Lead customers through early adoption and proactively guide them through lifecycle stages ...

Convey LLC

Customer Success Manager

Denver, CO · On-site

Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...

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Monday Through Friday Virtual Customer Success Manager information

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How much do monday through friday virtual customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for monday through friday virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Monday Through Friday Virtual Customer Success Manager vs Monday Through Friday Virtual Account Manager?

AspectMonday Through Friday Virtual Customer Success ManagerMonday Through Friday Virtual Account Manager
Primary FocusCustomer retention and successAccount growth and relationship management
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, client management
Work EnvironmentRemote, client-facing, collaborativeRemote, client-focused, sales-driven
Industry UsageTech, SaaS, service providersTech, SaaS, B2B services

The main difference is that a Monday Through Friday Virtual Customer Success Manager focuses on ensuring customer satisfaction and retention, while a Monday Through Friday Virtual Account Manager emphasizes growing existing accounts and sales. Both roles require strong communication skills and are commonly found in tech and SaaS industries, but their core objectives differ—customer success versus account growth.

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Monday Through Friday Virtual Customer Success Manager jobs near you

Customer Success Supervisor - Signature - Goshen, IN

UPS US

Remote

Other

Posted yesterday

New

Job description

Signature Customer Success Supervisor

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position will support a territory including northeast corner of Indiana, sample cities/towns, Goshen, Waterloo, Angola, Bristol, LaGrange.

Schedule: 8am - 5pm Monday through Friday. Fully remote, visit clients 3 to 4 days a week.

The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.

Key Responsibilities

Issue Management

  • Serve as the primary point of contact and advocate for assigned accounts.
  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

  • Proactively engage existing customers to enhance value and prevent churn.
  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
  • Identify low-touch upsell opportunities and guide customers to resources for additional value.
  • Develop strategies for upselling / cross-selling opportunities to drive account growth.
  • Drive product adoption and educate customers on products and services.

Territory Management

  • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
  • Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

  • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Qualifications

  • 0–4 years in customer success, support, or related customer-facing roles.
  • SMB account management experience.
  • Ability to manage multiple customer engagements through strong organizational skills.
  • Data-driven mindset.
  • Excellent written communication skills.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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