Position operates in a fast-paced call center environment with frequent guest and staff interaction ... Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday * Description: After completing initial ...
Position operates in a fast-paced call center environment with frequent guest and staff interaction ... Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday * Description: After completing initial ...
Custodian- 4 pm- 12 am Monday through Friday
$13 - $16.75/hr
Tarhe Trails Elementary Shift: 4:00 p.m. - 12:00 a.m. - Monday through Friday Qualifications for above position: * Must be a high school graduate or possess an equivalent. * Prior work experience as ...
Custodian- 4 pm- 12 am Monday through Friday
$13 - $16.75/hr
Tarhe Trails Elementary Shift: 4:00 p.m. - 12:00 a.m. - Monday through Friday Qualifications for above position: * Must be a high school graduate or possess an equivalent. * Prior work experience as ...
Position operates in a fast-paced call center environment with frequent guest and staff interaction ... Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday * Description: After completing initial ...
Position operates in a fast-paced call center environment with frequent guest and staff interaction ... Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday * Description: After completing initial ...
Responsibilities: - Implements administrative goals and policies and interprets objectives of Nursing Services to the nurses on the units. - Assist in ensuring appropriate staffing is met during ...
Responsibilities: - Implements administrative goals and policies and interprets objectives of Nursing Services to the nurses on the units. - Assist in ensuring appropriate staffing is met during ...
Hours Monday through Friday 9:00 am to 5:00 pm * Milestones School (Papillion): Serving students ages 1220, focusing on IEP goals, vocational skills, and social development through activities and ...
Quick apply
Hours Monday through Friday 9:00 am to 5:00 pm * Milestones School (Papillion): Serving students ages 1220, focusing on IEP goals, vocational skills, and social development through activities and ...
Hours Monday through Friday 9:00 am to 5:00 pm * Milestones - School (Papillion): Serving students ages 12-20, focusing on IEP goals, vocational skills, and social development through activities and ...
Hours Monday through Friday 9:00 am to 5:00 pm * Milestones - School (Papillion): Serving students ages 12-20, focusing on IEP goals, vocational skills, and social development through activities and ...
Associates will work a regular shift between the hours of 8am and 5pm Monday through Friday ... The Provider Relations Representative will focus on first call resolution and navigate various ...
Associates will work a regular shift between the hours of 8am and 5pm Monday through Friday ... The Provider Relations Representative will focus on first call resolution and navigate various ...
$20/hr
Associates will work a regular shift between the hours of 8am and 5pm Monday through Friday ... The Provider Relations Representative will focus on first call resolution and navigate various ...
$20/hr
Associates will work a regular shift between the hours of 8am and 5pm Monday through Friday ... The Provider Relations Representative will focus on first call resolution and navigate various ...
Registered Nurse Supervisor Day Shift Monday through Friday
Stamford, CT · On-site
$55 - $60/hr
Camillus, a 124 bed skilled nursing facility is seeking a 7-3 Registered Nurse Supervisor, Monday through Friday Experience: Long Term Care, 1 year (preferred) License: RN License (Required) for the ...
Quick apply
Registered Nurse Supervisor Day Shift Monday through Friday
Stamford, CT · On-site
$55 - $60/hr
Camillus, a 124 bed skilled nursing facility is seeking a 7-3 Registered Nurse Supervisor, Monday through Friday Experience: Long Term Care, 1 year (preferred) License: RN License (Required) for the ...
First Call Jewel, Inc. of Idaho Falls, Idaho is currently hiring for a full-time Residential and ... Our plumbers typically work Monday through Friday from 8 AM to 6 PM with an on-call rotation once ...
First Call Jewel, Inc. of Idaho Falls, Idaho is currently hiring for a full-time Residential and ... Our plumbers typically work Monday through Friday from 8 AM to 6 PM with an on-call rotation once ...
EO, Patient Account Resolution Specialist
$14.75 - $20.50/hr
... through experience and thought leadership, while valuing trust, respect, and customer focused ... This role involves managing both inbound and outbound calls with a strong focus on first-call ...
EO, Patient Account Resolution Specialist
$14.75 - $20.50/hr
... through experience and thought leadership, while valuing trust, respect, and customer focused ... This role involves managing both inbound and outbound calls with a strong focus on first-call ...
Bilingual Patient Account Resolution Specialist
$14.75 - $20.50/hr
... through experience and thought leadership, while valuing trust, respect, and customer focused ... This role involves managing both inbound and outbound calls with a strong focus on first-call ...
Bilingual Patient Account Resolution Specialist
$14.75 - $20.50/hr
... through experience and thought leadership, while valuing trust, respect, and customer focused ... This role involves managing both inbound and outbound calls with a strong focus on first-call ...
Specimen Processor I (10am - 4pm, Monday through Friday)
Overland Park, KS · On-site
$16 - $18/hr
... Monday through Friday
Specimen Processor I (10am - 4pm, Monday through Friday)
Overland Park, KS · On-site
$16 - $18/hr
... Monday through Friday
Specimen Processor I (10am - 4pm, Monday through Friday)
Kansas City, KS · On-site
$16 - $18/hr
... Monday through Friday
Specimen Processor I (10am - 4pm, Monday through Friday)
Kansas City, KS · On-site
$16 - $18/hr
... Monday through Friday
Call Center Representative I
Manhattan, NY · Hybrid
$48K/yr
Strive for first call resolution, working to resolve member and provider issues as the point of ... Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday.
Call Center Representative I
Manhattan, NY · Hybrid
$48K/yr
Strive for first call resolution, working to resolve member and provider issues as the point of ... Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday.
Call Center Agent
$13.50 - $16.20/hr
Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through your ... provide first-call resolution. * Work individually and as a team to meet/exceed established ...
Quick apply
Call Center Agent
$13.50 - $16.20/hr
Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through your ... provide first-call resolution. * Work individually and as a team to meet/exceed established ...
Call Center Representative I
Manhattan, NY · On-site
$48K/yr
Strive for first call resolution, working to resolve member and provider issues as the point of ... Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday.
Call Center Representative I
Manhattan, NY · On-site
$48K/yr
Strive for first call resolution, working to resolve member and provider issues as the point of ... Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday.
Specimen Processor I (10am - 4pm, Monday through Friday)
Shawnee, KS · On-site
$16 - $18/hr
... Monday through Friday
Specimen Processor I (10am - 4pm, Monday through Friday)
Shawnee, KS · On-site
$16 - $18/hr
... Monday through Friday
Monday through Friday Caregiver in Villa Park
Villa Park, IL · On-site
$14.25 - $18/hr
Responsive recruiter Description: This position provides custodial and personal care services to clients that contract with Assisting Hands for services under the direction of the Staffing ...
Monday through Friday Caregiver in Villa Park
Villa Park, IL · On-site
$14.25 - $18/hr
Responsive recruiter Description: This position provides custodial and personal care services to clients that contract with Assisting Hands for services under the direction of the Staffing ...
Call Center Agent
$13.50 - $16.20/hr
Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through your ... provide first-call resolution. * Work individually and as a team to meet/exceed established ...
Call Center Agent
$13.50 - $16.20/hr
Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through your ... provide first-call resolution. * Work individually and as a team to meet/exceed established ...
Monday Through Friday First Call Resolution information
See salary details
$13.46 - $17.31
20% of jobs
$18.22 is the 25th percentile. Wages below this are outliers.
$17.31 - $21.15
20% of jobs
The median wage is $22.80 / hr.
$21.15 - $25
22% of jobs
$25 - $28.85
10% of jobs
$30.77 is the 75th percentile. Wages above this are outliers.
$28.85 - $32.69
5% of jobs
$32.69 - $36.54
5% of jobs
$36.54 - $40.38
4% of jobs
$40.38 - $44.23
2% of jobs
$44.23 - $48.08
0% of jobs
$48.08 - $51.92
5% of jobs
$51.92 - $55.77
5% of jobs
$13
$28
$55
How much do monday through friday first call resolution jobs pay per hour?
What jobs pay 4000 a week without a degree?
What jobs make $3,000 a day?
What is the difference between Monday Through Friday First Call Resolution vs Customer Service Representative?
| Aspect | Monday Through Friday First Call Resolution | Customer Service Representative |
|---|---|---|
| Primary Focus | Resolving customer issues on first call during weekdays | Handling customer inquiries and providing support |
| Work Schedule | Monday to Friday, standard business hours | Varies, often includes weekends and evenings |
| Certifications | Customer service skills, communication, problem-solving | Customer service skills, communication, sometimes specific product knowledge |
| Work Environment | Call centers, office settings | Call centers, retail, office environments |
Monday Through Friday First Call Resolution focuses on resolving customer issues on the first call during standard weekday hours, emphasizing efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries, often with varied schedules, and may not always prioritize first call resolution. Both roles require strong communication skills and customer service experience, but their scope and work hours differ.
How to make 2000 a week working from home?
What is the 3 month rule for jobs?
$18/hr
Full-time
Medical, Retirement, PTO
Posted 27 days ago
Job description
Join Our Team and Help Create Unforgettable Guest Experiences
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.Â
Position Overview
We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.
Key Responsibilities
Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance.
Serve as the primary point of contact for resolving problems and addressing concerns related to reservations.
Assist management and colleagues with problem resolution and policy clarification.
Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives.Â
Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service.
Resolve questions and issues received via email with a focus on service excellence.
Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors and staff.
Serve as a resource for special projects.
Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels.
Knowledge, Skills & Abilities
Excellent communication and interpersonal skills.
Strong negotiation abilities and a customer-centric approach.
Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy.Â
Ability to multitask and prioritize effectively in a fast-paced environment.
Demonstrated ability to maintain confidentiality and exercise sound judgment.
Capacity to work independently under pressure and adapt to changing circumstances.
Passion, enthusiasm, and dedication to creating memorable guest experiences.
Accountability, honesty, fairness, and consistency in all interactions.
Open-mindedness and a collaborative spirit, promoting teamwork and mutual success.
Travel industry experience recommended but not required.
Working Conditions
Flexible scheduling is essential
Some overtime or extended shifts may occur during peak seasons or special projects.
January and February are our busy time and personal time off will be limited or not available. We are open most holidays and overtime may be mandatory as needed.Â
Position operates in a fast-paced call center environment with frequent guest and staff interaction.
Compensation
The hourly rate of pay will be $18.00. This position is considered non-exempt in accordance with the Department of labor and Fair Labor Standards Act. Paydays are every other week with 26 pay periods per annum. An annual schedule of pay periods is provided on the company intranet for reference. New employees with less than three (3) full months of service in the fiscal year for which performance is being measured are not eligible for a merit increase, and the first merit adjustment is deferred to the following year.
Start Date
Please note that this position will begin on September 8th, 2026.
Training and Work Assignment Schedule
- Polar/Product Training
- Duration: 5 weeks
- Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday
- Description: Initial training to familiarize yourself with Polar and related products.
- Reservations Inbound Calls Assignment
- Duration: Approximately 3-4 weeks
- Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday
- Description: After completing initial training, you will be assigned to handle full-time inbound Reservations calls.
- Reservations Resolution Specialist Training Program
- Duration: 2 weeks
- Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday
- Description: Specialized training to prepare for the Resolution Specialist role.
- Fulltime Reservations Resolution Specialist Calls (Post-Training)
- Regular Shift: 10:30 AM - 7:00 PM PST Monday through Friday
- As you will be on the closing shift, you may be required to stay past the end of your day until calls are clear and you are released.Â
- Additionally, once fully trained as a Resolution Specialist, you will also be required to sign up for up to 7 weekend shifts per quarter. This may vary based on company needs. Your 8-hour weekend shifts will be scheduled during business hours of 6:00am-5:00pm PST based on business needs.
WE ARE COMMITTED TO YOUR SUCCESS!
If you are selected, Holland America Line will provide you with work equipment. In order for your residential internet to support our business model, your residential internet must meet the following requirements:
Must have high-speed, non-satellite, non-dial-up internet, no cellular/mobile internet providers.Â
Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS Up
Must not have a data cap
Must have computer hard-wired to the modem, Wi-Fi is not compatible with our phone system.
Remote work not eligible for candidates residing in: AR, CA, CO, DE, HI, ME, MN, NH, NV, NY, OK, SD, VT, WA, WV, WY.
Benefits
Cruise and Travel Privileges for you and your family and friendsÂ
Health BenefitsÂ
401(k)Â Â
Employee Stock Purchase Plan Â
Training & Professional DevelopmentÂ
Our Culture...Stronger Together:
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Â
Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Â
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com.
Â
#HAL
About Holland America Line
Sourced by ZipRecruiter
Industry
Water transportation
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US
Year founded
1873