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Monday Through Friday First Call Resolution Jobs in Fort Wayne, IN

Gator Cases

Rotomold

Columbia City, IN · On-site

$17.20 - $18.95/hr

Monday through Friday 1st shift pay = $17.20 to start and $17.45 at 60 days 2nd shift pay = $18.95 to start and $19.20 at 60 days Pay day : every Friday The ideal person for this role will work as a ...

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All JobsMonday Through Friday First Call Resolution JobsMonday Through Friday First Call Resolution Jobs in Fort Wayne, IN

Monday Through Friday First Call Resolution information

See Fort Wayne, IN salary details

$13

$28

$55

How much do monday through friday first call resolution jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for monday through friday first call resolution in Fort Wayne, IN is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What is the difference between Monday Through Friday First Call Resolution vs Customer Service Representative?

AspectMonday Through Friday First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during weekdaysHandling customer inquiries and providing support
Work ScheduleMonday to Friday, standard business hoursVaries, often includes weekends and evenings
CertificationsCustomer service skills, communication, problem-solvingCustomer service skills, communication, sometimes specific product knowledge
Work EnvironmentCall centers, office settingsCall centers, retail, office environments

Monday Through Friday First Call Resolution focuses on resolving customer issues on the first call during standard weekday hours, emphasizing efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries, often with varied schedules, and may not always prioritize first call resolution. Both roles require strong communication skills and customer service experience, but their scope and work hours differ.

What cities near Fort Wayne, IN are hiring for Monday Through Friday First Call Resolution jobs?

Cities near Fort Wayne, IN with the most Monday Through Friday First Call Resolution job openings:

Monday Through Friday First Call Resolution jobs near you

Receptionist - 2nd shift Monday-Friday

Strive Recovery

Fort Wayne, IN • On-site

$16/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

At Strive Recovery of Fort Wayne, we are committed to providing compassionate, evidence-based care to individuals seeking recovery. Our team values professionalism, respect, and support for both our patients and staff. As the Receptionist, you will be the welcoming face of our facility and play a vital role in daily operations by supporting staff scheduling, coverage, administrative functions, and leadership support. 

This position reports directly to the Administrator or designee.

Shift: 4:30pm-12am Monday through Friday

Benefits

·       Competitive salary $16 an hour

·       Medical, Dental, and Vision plans

·       Vacation plan

·       Paid Time Off

·       Tuition reimbursement

·       Internal growth opportunities

·       Positive, team-focused work environment

·       Regular staff appreciation and recognition

Job Responsibilities

·       Greet patients, staff, families, and visitors with professionalism and compassion.

·       Answer and manage incoming calls; direct calls or take accurate messages as needed.

·       Handle mail and deliveries, ensuring timely distribution to the correct recipients.

·       Track and schedule hourly staff shifts, maintaining accurate and up-to-date schedules.

·       Find and coordinate coverage for staff call-outs to ensure smooth facility operations.

·       Assist leadership with maintaining staff attendance records and shift compliance.

·       Perform general office and receptionist duties such as filing, scanning, copying, and data entry.

·       Support administrative staff with survey readiness and regulatory compliance best practices.

·       Maintain a clean, organized, and welcoming front office environment.

·       Provide other administrative support as assigned by leadership.

·       Serve as Executive Assistant to leadership by assisting with calendar management, scheduling meetings, preparing documents, and supporting special projects as directed by the Administrator.

Qualifications

·       High School Diploma or equivalent required.

·       Strong organizational and multitasking skills with the ability to prioritize effectively.

·       Excellent communication, follow-through, and problem-solving skills.

·       Professional, reliable, and able to maintain confidentiality at all times.

·       Prior experience in healthcare, scheduling, or executive support is preferred but not required.

Strive Recovery of Fort Wayne is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected category.