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Modivcare Jobs in Virginia (NOW HIRING)

Modivcare

PH - Petersburg - Caregiver

Petersburg, VA · On-site

$12.50/hr

Modivcare Job Openings >> PH - Petersburg - Caregiver PH - Petersburg - Caregiver Summary Title: PH - Petersburg - Caregiver ID: 10687 Location: Petersburg Office: Petersburg, WV Hours Required: N/A ...

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Modivcare information

What is the highest paid transportation job?

In transportation, the highest paid roles are often executive or management positions such as transportation directors or logistics managers, who oversee operations and strategy. Among driver roles, specialized positions like commercial airline pilots or freight haulers tend to have higher salaries, often requiring advanced certifications and extensive experience.

What is a Modivcare job?

A Modivcare job typically involves providing non-emergency medical transportation (NEMT) and healthcare-related services to patients in need. Employees may work as drivers, customer service representatives, or in administrative roles to ensure patients receive safe and reliable transport to medical appointments. Modivcare focuses on improving access to healthcare for underserved populations by coordinating transportation, meals, and remote patient monitoring. Jobs at Modivcare require strong communication skills, reliability, and a commitment to patient care.

What is the Modivcare hiring process?

The Modivcare hiring process typically involves submitting an online application, followed by a phone or virtual interview. Candidates may undergo background checks and skills assessments, and some roles require specific certifications or licenses before an offer is made.

Is Modivcare a good company to work for?

Modivcare offers a range of roles in healthcare transportation and social services, with a focus on customer service and operational skills. Employee reviews indicate mixed experiences, with some citing good benefits and work environment, while others mention workload concerns. Overall, it is considered a stable employer within its industry, but individual experiences vary.

What are the key skills and qualifications needed to thrive in the Modivcare position, and why are they important?

To thrive in a Modivcare role, you should possess a strong customer service background, reliability, and knowledge of transportation or healthcare logistics, often supported by a high school diploma or relevant experience. Familiarity with dispatch software, scheduling systems, and GPS navigation is beneficial, and training or certification in CPR or non-emergency medical transport can be an asset depending on the position. Excellent communication, problem-solving, and empathy are key soft skills for success in this field. These abilities are crucial for ensuring safe, timely, and compassionate service to clients who depend on Modivcare for their essential transportation and care needs.

What kind of training does Modivcare offer?

Modivcare provides training for its employees that includes onboarding sessions, safety protocols, and job-specific skills. Training may involve classroom instruction, online modules, and hands-on practice to ensure employees are prepared for their roles.

What does a typical day look like for someone working at Modivcare?

A typical day at Modivcare involves coordinating and facilitating non-emergency medical transportation for clients, managing schedules, and communicating closely with both clients and drivers. You may be responsible for troubleshooting last-minute issues, ensuring all rides and appointments are completed on time, and documenting service interactions in company systems. Team members often collaborate with healthcare providers, social workers, and logistics staff to provide seamless service experiences. This dynamic environment requires flexibility, strong multi-tasking abilities, and a commitment to helping people access the care they need.

What are popular job titles related to Modivcare jobs in Virginia? For Modivcare jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Modivcare jobs in Virginia look for? The top searched job categories for Modivcare jobs in Virginia are:
Modivcare jobs near you
Infographic showing various Modivcare job openings in Virginia as of July 2026, with employment types broken down into 2% As Needed, 47% Full Time, and 51% Part Time. Highlights an 95% Physical, and 5% Remote job distribution.
Contact Center Lead - ONSITE ROLE

Contact Center Lead - ONSITE ROLE

Modivcare, Inc.

Norton, VA • On-site

$18.81 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Modivcare rating

6.5

Company rating: 6.5 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

603rd of 885 rated healthcare providers

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Contact Center Lead to join our team. This role is responsible for being the first point of contact for questions about our products and services through structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations, while also working diligently to resolve member concerns in an accurate and timely manner. THIS IS AN ONSITE ROLE SO YOU WILL BE REQUIRED TO COME INTO THE OFFICE at 798 Park Ave NW, 6th Floor, Norton, VA 24273

This role...

  • Provides guidance to a team of customer service reps.
  • Monitors and assess team interactions to ensure they are adhering to company policies and meeting established service quality standards.
  • Provides constructive feedback to team members for continuous improvement.
  • May conduct training sessions for new and existing team members.
  • Handles escalated inbound member questions and concerns through various channels, calls, phone, emails, etc.
  • Accurately and timely schedules, modifies, and cancels reservations as requested.
  • Obtains and clearly documents details of any complaints being filed.
  • Ensures that all relevant customer information is documented, including accurate trip data.
  • Delivers excellent customer service, displaying empathy, politeness, and courteous manner at all times.
  • Maintains a comprehensive understanding of company policies and procedures and ensures they are adhered to.
  • Escalates unresolved customer grievances to the designated department for further investigation and resolution.
  • Collaborate with management to identify areas of opportunities to ensure smooth operations and best practices.
  • May prepare regular reports for management teams.
  • May lead projects and perform other duties as assigned

We are interested in speaking with individuals with the following...

  • High School Diploma required.
  • Four (4) plus years of experience of contact center or customer service with heavy phone volume and/or data entry.
  • Or equivalent combination of education and/or experience.
  • Exceptional customer service and people skills; ability to listen and understand customer needs and concerns.
  • Excellent verbal and written communication skills.
  • Ability to work independently or with a team with a focus collaborate with cross-functional teams.
  • Flexibility to adapt to changing priorities and business needs.
  • Problem-solving ability, including understanding and following complex instructions.
  • Customer-centric mindset with a focus on delivering exceptional service.
  • Must accurately type 35wpm and ability to use 10-key.
  • Proficient with customer service software and CRM systems is a plus.

Salary: $18.81 - $22.00 USD Hourly

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.


We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

  • EEO is The Law - click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us athr.recruiting@modivcare.com

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