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Mobile Banking Jobs (NOW HIRING)

Trustmark Bank

Internet Banking Support Rep I

Jackson, MS · On-site

$14 - $19/hr

Overview The purpose of this job is to provide user support to Personal Online Banking and Mobile Banking customers. Responsibilities * Field incoming calls regarding customer payment inquires ...

Home Bank

Digital Banking Specialist

Quincy, IL · On-site

This role serves as a primary point of support for consumer digital banking products, including online and mobile banking, digital payments, fraud monitoring, and customer education. In addition to ...

Bank OZK

Digital Banking Specialist I

Ozark, AR

Verifies and enrolls customers in Online and Mobile Banking. * Verifies and assists customers within online account opening. * Verifies and performs review on ATM/Mobile deposit review. * Performs ...

Amerant Bank

Banking Specialist

Saint Petersburg, FL · On-site

Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of ...

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$10

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How much do mobile banking jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for mobile banking in the United States is $42.57, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $54.81 per hour, depending on experience, location, and employer.

What is the difference between Mobile Banking vs Customer Service Representative?

AspectMobile BankingCustomer Service Representative
Primary RoleManaging banking transactions and services via mobile appsAssisting customers with banking inquiries and account issues
Work EnvironmentRemote, digital platformBank branches, call centers
Required SkillsTechnical knowledge, digital literacyCommunication, problem-solving
CertificationsBanking or IT certifications may be beneficialCustomer service or banking certifications

Mobile Banking focuses on providing banking services through digital platforms, enabling users to perform transactions remotely. Customer Service Representatives assist clients directly, addressing inquiries and resolving issues in person or via phone. Both roles are essential in the banking industry but differ in work environment and skill requirements.

What cities are hiring for Mobile Banking jobs? Cities with the most Mobile Banking job openings:
What are the most commonly searched types of Banking jobs? The most popular types of Banking jobs are:
What states have the most Mobile Banking jobs? States with the most job openings for Mobile Banking jobs include:
Internet Banking Support Rep I

Internet Banking Support Rep I

Trustmark Bank

Jackson, MS • On-site

$14 - $19/hr

Full-time

Posted 14 days ago

Trustmark National Bank rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

40th of 145 rated banks

Job description

Overview

The purpose of this job is to provide user support to Personal Online Banking and Mobile Banking customers.

Responsibilities
  • Field incoming calls regarding customer payment inquires, including acting as the liaison between the customer and TMK's bill payment service provider (CheckFree Bill Payment Services), investigating instances in which payments did not post correctly, and imposing stop payments to customer's accounts
  • Field incoming calls regarding log-on difficulty to the Personal Online and Mobile Banking Services. This involves taking action to change customer's account security settings, creating temporary passwords, and answering questions regarding Secure Access Codes (SAC)
  • Load new Personal Online Banking enrollments for new customers by reviewing customer personal information for accuracy and security purposes
  • Perform daily account maintenance for Personal Online Banking customers including changing addresses, adding features to customer's existing service, and maintaining a "closed account report" for TMK
  • Respond to Personal Online Banking e-mails regarding miscellaneous account questions and handle requests to add accounts to the existing Personal Online Banking account
  • Image all documents i.e, recorded account maintenance, and added account numbers, etc. to the Personal Online Banking file
  • Perform additional duties as assigned.
Qualifications
  • High school education
  • One to two years of customer service experience which may include the following:
    • Teller/FSR OR other face-to-face equivalents
    • Customer contact center experience
    • Other relevant experience pertaining to customer service
  •  In-depth knowledge of personal computers (hardware & software)
  •  Knowledge of Smart Phones and other Mobile devices
  •  Knowledge of Online bill pay services and money management services (i.e. Quicken and Mint)
  •  Knowledge of spreadsheet and word processing software
  •  Excellent communication skills
  •  Must pass Customer Contact Simulation
  •  Excellent interpersonal skills
  •  Time Management skills to prioritize tasks
  •  Knowledge of Trustmark's Personal Online Banking Service preferred
  •  Knowledge of bank systems, i.e., On Demand, M&I Deposit/Loan systems, Lotus Notes and Atlas preferred

Physical Requirements/Working Conditions: Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Employment Type: FULL_TIME

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