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Mid Manager Jobs in California (NOW HIRING)

Ivo

Mid-Market Account Manager

San Francisco, CA · On-site

$150K - $180K/yr

As a Mid-Market Account Manager, you'll be responsible for renewals, upsells, and expansion. You'll move fast, know where to spend your time based on health signals, renewal timing, and upsell ...

Socket.dev

Engagement Manager, Mid Market

San Francisco, CA · On-site

$160 - $185/hr

About The Role As an Engagement Manager, you'll be the face of Legora for a portfolio of mid-market accounts -- firm or corporate -- owning the end-to-end client journey from rollout through adoption ...

New

Replit

Mid-Market Account Manager

Foster City, CA · On-site

$140K - $220K/yr

Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success.

Block

Mid-Market Sales Lead

Bodega Bay, CA · On-site

The North American Mid-Market Sales team at Cash App is responsible for driving revenue to our core ... You put your people in the best position to succeed and your management style is tailored to each ...

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Mid Manager information

What is a mid manager?

Mid Managers, also known as middle managers, are professionals who oversee and coordinate the work of lower-level managers and employees while reporting to higher-level executives. They play a critical role in implementing organizational strategies, managing teams or departments, and ensuring that company goals are met efficiently. Mid Managers often serve as a bridge between upper management and operational staff, facilitating communication, managing resources, and monitoring performance. Their responsibilities can vary by industry but typically include planning, organizing, and leading within their area of expertise.

What are the key skills and qualifications needed to thrive as a mid manager?

To thrive as a Mid Manager, you need strong leadership abilities, organizational skills, and a proven track record in team supervision, usually supported by a bachelor's degree in business or a related field. Familiarity with project management tools (such as Asana or Trello), budgeting software, and standard office suites is often required. Excellent communication, conflict resolution, and motivational skills help you manage teams effectively and drive results. These competencies ensure that you can bridge the gap between upper management and front-line staff, fostering productivity and achieving organizational goals.

What are some common challenges mid managers face when balancing team leadership and upper management expectations?

Mid managers often serve as the crucial link between frontline staff and upper leadership, which can create challenges in balancing the needs and expectations of both groups. They may need to communicate strategic directives from executives while also advocating for their team's capabilities and well-being. Navigating these dynamics requires strong communication, adaptability, and conflict-resolution skills. Additionally, mid managers are frequently responsible for driving team performance, managing resources, and fostering employee development, all while meeting organizational goals.

What is the difference between Mid Manager vs Team Leader?

AspectMid ManagerTeam Leader
CredentialsRelevant experience, sometimes managerial certificationsExperience in specific team tasks, often less formal credentials
Work EnvironmentOversees multiple teams or departments, involved in strategic planningManages a single team or a specific project, more hands-on
Employer & Industry UsageCommon in corporate, manufacturing, and service industriesUsed across various industries, especially in retail, tech, and hospitality
Search & Comparison IntentUnderstanding career progression, responsibilities, and qualificationsClarifying roles, team management scope, and daily tasks

While both roles involve leadership, a Mid Manager typically oversees multiple teams and focuses on strategic planning, whereas a Team Leader manages a specific team with a more hands-on approach. The choice depends on the scope of responsibility and career level.

What are popular job titles related to Mid Manager jobs in California? For Mid Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Mid Manager jobs in California look for? The top searched job categories for Mid Manager jobs in California are:
What cities in California are hiring for Mid Manager jobs? Cities in California with the most Mid Manager job openings:
Mid Manager jobs near you

Mid-Market Customer Success Manager

unwrap, inc.

Santa Barbara, CA • On-site

Other

Posted 25 days ago

Job description

Mid-Market Customer Success Manager

Do you love helping others achieve their goals? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap.

We are hiring a Mid-Market Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys working in a fast-moving environment, and the ability to strategically identify growth opportunities across our customer set.

As a Customer Support Manager at Unwrap, you'll own relationships across a wide range of customers—from startups to Fortune 500 companies—ensuring every team gets the most out of our platform. At the core, you'll work to understand each customer's objectives, design the path to success, and identify growth opportunities. Day-to-day, you'll oversee implementation, training, renewal, and expansion processes, as well as day-to-day customer support.

In addition to direct account management, you'll create clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience. You'll also collaborate closely with teams across Unwrap, relaying feedback, advocating for customer needs, and contributing to ongoing improvements to our platform and our processes.

Who We Are

Unwrap.ai is on a mission to fill the world with products people love. We're helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.

We're currently a team of 40, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.

Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.

Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.

What You Bring
  • You have 2-5 years of experience in a Mid-Market or Enterprise Customer Success or Account Management-related role—ideally in SaaS or AI-driven products.
  • Proven track record of delighting customers and driving customer retention, renewals, and expansion.
  • Proven success operating as a trusted strategic advisor to technical and non-technical stakeholders, translating complex business objectives into measurable outcomes and navigating executive conversations with poise, credibility, and commercial acuity.
  • You are curious, empathetic, and able to handle challenging situations with grace.
  • You can easily translate customer feedback and challenges into insights to help our team drive improvements at scale.
  • You thrive in a fast-paced startup environment and are excited to have a direct impact on both our product and our customers' experience.
  • Located in or willing to relocate to Santa Barbara and excited about working in-person.
What You Get
  • Ground floor impact at a Series-A startup with tremendous latitude over support strategy and customer success.
  • Significant, potentially life-changing equity.
  • Report directly to the Head of Customer Success.
  • Ability to rapidly advance your career alongside company growth.
  • Collaborate with experienced teammates, entrepreneurs, and advisors.

Apply