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Microsoft Support Engineer Jobs in Washington (NOW HIRING)

IsI Enterprises LLC

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Microsoft Certified: Microsoft 365 Fundamentals (MS-900) * Strong foundational knowledge of ...

Content Guru

Support Engineer

Reston, VA · On-site

They are seeking a technically capable and customer-focused Support Engineer to join their support ... Microsoft, or networking technologies • Experience with software development languages • ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

$90K - $150K/yr

Microsoft Intune * JAMF Pro * Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint ... engineering or infrastructure modernization projects. * Experience supporting audio/visual or ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

$90K - $150K/yr

Microsoft Intune * JAMF Pro * Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint ... engineering or infrastructure modernization projects. * Experience supporting audio/visual or ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

The Support Engineer III role is a technical leader within the Support Department, reporting to the ... Strong expertise in Microsoft 0365 (GCC/GCC High preferred), including Entra, Exhange, Intune ...

IsI Enterprises LLC

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

The Support Engineer III role is a technical leader within the Support Department, reporting to the ... Strong expertise in Microsoft 0365 (GCC/GCC High preferred), including Entra, Exhange, Intune ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active ...

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How much do microsoft support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for microsoft support engineer in Washington is $45.16, according to ZipRecruiter salary data. Most workers in this role earn between $33.51 and $52.84 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Microsoft Support Engineers, and how do they address them?

Microsoft Support Engineers often encounter complex technical issues ranging from software bugs to user configuration errors, sometimes requiring rapid diagnosis and creative problem-solving under time pressure. They must stay current with frequent updates and new features across Microsoft products, requiring continuous learning and adaptability. To address these challenges, engineers leverage a combination of detailed technical knowledge, access to internal knowledge bases, and collaborative teamwork with other support professionals and escalation teams. This dynamic environment means that strong communication skills and a dedication to customer satisfaction are essential for effectively resolving customer concerns and maintaining service quality.

What is a Microsoft Support Engineer?

A Microsoft Support Engineer is responsible for troubleshooting and resolving technical issues related to Microsoft products and services. They assist customers by diagnosing problems, providing solutions, and ensuring optimal system performance. This role requires strong problem-solving skills, technical expertise, and effective communication to guide users through complex issues. Support Engineers may work with enterprise clients, IT professionals, or end users to improve system reliability and efficiency.

What are the key skills and qualifications needed to thrive as a Microsoft Support Engineer?

To thrive as a Microsoft Support Engineer, you need a solid understanding of Microsoft operating systems, networking, and troubleshooting, usually backed by a degree in computer science or related experience. Familiarity with tools like Microsoft Azure, Active Directory, Office 365, and certifications such as Microsoft Certified: Azure Fundamentals or Microsoft Certified Solutions Associate (MCSA) are highly valued. Strong communication, problem-solving abilities, and patience help set professionals apart in this customer-facing role. These skills and qualifications enable engineers to efficiently resolve technical issues and deliver a positive customer support experience.

What are popular job titles related to Microsoft Support Engineer jobs in Washington? For Microsoft Support Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Microsoft Support Engineer jobs in Washington look for? The top searched job categories for Microsoft Support Engineer jobs in Washington are:
What cities in Washington are hiring for Microsoft Support Engineer jobs? Cities in Washington with the most Microsoft Support Engineer job openings:
Microsoft Support Engineer jobs near you
Infographic showing various Microsoft Support Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,927 per year, or $45.2 per hour.

Support Engineer II

IsI Enterprises LLC

Springfield, VA • On-site

$85K - $95K/yr

Full-time

PTO

Posted 11 days ago

Job description

ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171.
Duties/Responsibilities:
  • Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
  • Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
  • Troubleshoot Windows, Mac, and Linux operating systems
  • Assist with resolving basic API integrations and connectivity issues.
  • Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
  • Perform end user management and account provisioning.
  • Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support.
  • Diagnose and escalate network issues, including Wi-Fi and LAN connectivity.
  • Conduct proactive system health checks to maintain operational efficiency.
  • Handle Personally Identifiable Information (PII) with strict adherence to security protocols.
  • Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
  • Maintain detailed and accurate documentation of support activities while ensuring data security.
  • Work closely with team members to ensure efficient issue resolution.
  • Follow and enhance standardized processes and checklists to improve service quality.
  • Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance.

Qualifications:
This position requires applicants to have current, interim eligibility or previous security clearance.
  • Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation.
  • Interim clearances will be accepted for consideration.
  • All clearances are encouraged to apply.
  • U.S. citizenship is required by federal regulation
Applicants without any of the above will not be considered at this time due to contract requirements.
  • 4 to 6 years working in an IT Support Focused role (minimum)
  • CompTIA A+
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
  • Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
  • Experience with Google Workspace, VPNs, DNS, and mobile device management.
  • Understanding of cloud computing (SaaS, PaaS, IaaS, DaaS) concepts.
  • Experience troubleshooting basic hardware & software issues
  • Experience utilizing ticketing systems and remote management tools
  • Strong communication, problem-solving, and time management abilities.
  • Ability to work both independently and collaboratively in a fast-paced setting.
  • Experience with Service Level Agreements (SLAs) and SOP creation.
  • Detail-oriented with a proactive approach to troubleshooting and continuous improvement

What we offer:
  • Competitive salary range: $85,000-$95,000
  • Comprehensive benefits package, including generous PTO.
  • Flexible hybrid work schedule.
  • Opportunities for professional growth and training.
  • A collaborative and innovative company culture that values teamwork and continuous improvement.

Industrial Security Integrators, LLC ("IsI") is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

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