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Microsoft Help Desk Remote Jobs in Decatur, GA (NOW HIRING)

Kraft & Kennedy

Intern Technical (MSP)

Atlanta, GA · Remote

$17/hr

The position is remote. We are hiring for the following schedules: * 1 position-Monday-Friday, 10am ... Prolonged periods of sitting at a desk and working on a computer. Kraft Kennedy is an equal ...

Kraft & Kennedy

Intern Technical (MSP)

Atlanta, GA · On-site +1

$17/hr

The position is remote. We are hiring for the following schedules: * 1 position-Monday-Friday, 10am ... Prolonged periods of sitting at a desk and working on a computer. Kraft Kennedy is an equal ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

New

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

New

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

New

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

New

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

New

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

ICF

Substation Physical Designer - REMOTE

Atlanta, GA · Remote

Advanced user of Microsoft products, specifically Word and Excel * Knowledge of substation design ... To learn more about this team and how our grid engineering solutions help electric utilities ...

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Microsoft Help Desk Remote information

See Decatur, GA salary details

$12

$22

$33

How much do microsoft help desk remote jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for microsoft help desk remote in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

Can help desk positions be remote?

Help desk positions, including those for Microsoft Help Desk roles, can often be performed remotely, especially with the use of remote support tools and communication platforms. Many companies now offer remote help desk jobs that require technical skills, customer service abilities, and sometimes certifications like CompTIA A+ or Microsoft certifications. However, some positions may require on-site presence depending on the company's policies and the nature of the support needed.

Does Microsoft still offer remote work?

Microsoft Help Desk Remote positions are still available as Microsoft continues to support remote work options for many roles, including technical support and customer service. These jobs often require familiarity with remote collaboration tools like Teams and may offer flexible schedules, depending on the position and team needs.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Help Desk remote technician typically requires relevant technical skills, customer service experience, and familiarity with Microsoft products. The hiring process can be competitive, often involving multiple interview rounds and assessments of technical knowledge and problem-solving abilities.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

Can I work from home for Microsoft?

Microsoft Help Desk Remote positions typically allow employees to work from home, especially for technical support roles that can be performed using remote access tools and a reliable internet connection. However, specific remote work policies may vary by role and location, and some positions may require on-site presence for training or certain tasks.
What are popular job titles related to Microsoft Help Desk Remote jobs in Decatur, GA? For Microsoft Help Desk Remote jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk Remote jobs in Decatur, GA look for? The top searched job categories for Microsoft Help Desk Remote jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Microsoft Help Desk Remote jobs? Cities near Decatur, GA with the most Microsoft Help Desk Remote job openings:
Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.
Intern Technical (MSP)

Intern Technical (MSP)

Kraft & Kennedy

Atlanta, GA • Remote

$17/hr

Temporary

Posted 10 days ago

Job description

Work alongside the best minds in technology.

If you are looking for a place where teamwork, client service, integrity, excellence, continuous learning and professionalism are core values, then Kraft Kennedy may be the place for you.


Kraft Kennedy is a multidisciplinary managed services provider firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, end user support, and proactive support. Combining this knowledge, our focused teams are dedicated to meeting the needs of our clients. With over 30 years' experience we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's managed services offerings.

This part-time paid Intern position will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. The position is remote.

We are hiring for the following schedules:

  • 1 position-Monday-Friday, 10am to 5pm eastern (29 total hours)
  • 2 positions-Monday-Thursday, 11am to 7pm eastern (28 total hours)

There is some flexibility with the schedule.

You must live in the Atlanta area to be considered for this remote position.

Responsibilities

         You will be required to learn about client environments and various technologies used therein

         You will work on environments utilizing the full breadth of cloud and on premise technology used in the legal industry, including cloud solutions from Microsoft, Mimecast, NetDocuments, etc

         You will work closely with infrastructure and networking equipment from vendors such as Microsoft, Broadcom, and Cisco, etc

         Tickets are assigned or scheduled by the on-duty dispatcher

         You will be required to learn about our C.L.I.E.N.T. service pillars efforts and incorporate them into your ongoing work.  The pillars are that we are Communicative, Listener, Initiative, Empathic, Nimble, and Tenacious.

Requirements

         Rising Sophomore or Junior in college

         Excellent verbal and written communication skills

         Strong interest in technology and related college major

         Very organized and detail oriented, with a high degree of accuracy and follow up

         Very organized and detail oriented, with a high degree of accuracy and follow up

         Strong problem solving and technical troubleshooting

         Some experience with Windows desktop or server operating systems is preferred

         Some experience with networking hardware and basics is preferred

Compensation
The base pay for this position has an hourly rate of $17.00. The offer will take in to account a wide range of factors.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

Benefits

N/A

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