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Microsoft Help Desk Remote Jobs in Decatur, GA (NOW HIRING)

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these ... Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills ...

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these ... Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills ...

Concentric LLC

Sales Coordinator - Remote

Stone Mountain, GA · Remote

$26 - $36/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proficiency in Microsoft Office including Excel and Word. * Some accounting background experience ... Benefits At Concentric we believe that Our People are what make us great and help us deliver ...

Concentric LLC

Sales Coordinator - Remote

Stone Mountain, GA · Remote

$26 - $36/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proficiency in Microsoft Office including Excel and Word. * Some accounting background experience ... Benefits At Concentric we believe that Our People are what make us great and help us deliver ...

Concentric LLC

Sales Coordinator - Remote

Stone Mountain, GA · Remote

$26 - $36/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proficiency in Microsoft Office including Excel and Word. * Some accounting background experience ... Benefits At Concentric we believe that Our People are what make us great and help us deliver ...

Trustpoint.One

Staff Attorney

Atlanta, GA · Remote

$55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to work independently in a fully remote environment. * Proficiency with Microsoft Office ... Prolonged periods of sitting at a desk and working on a computer * Frequent use of hands and ...

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All JobsMicrosoft Help Desk JobsMicrosoft Help Desk Remote JobsMicrosoft Help Desk Remote Jobs in Decatur, GA

Microsoft Help Desk Remote information

See Decatur, GA salary details

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$33

How much do microsoft help desk remote jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for microsoft help desk remote in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are popular job titles related to Microsoft Help Desk Remote jobs in Decatur, GA?

For Microsoft Help Desk Remote jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk Remote jobs in Decatur, GA look for?

The top searched job categories for Microsoft Help Desk Remote jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Microsoft Help Desk Remote jobs?

Cities near Decatur, GA with the most Microsoft Help Desk Remote job openings:

Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Technical Support Specialist

MacStadium

Atlanta, GA • On-site, Remote

$55K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

About MacStadium
MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest companies and are investing heavily in our platform for the future.
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward action. If you want to have outsized impact on a small team building the future of Apple cloud infrastructure, we would love to hear from you.
About the Role
MacStadium's customer base and product portfolio are growing. Overall support volume is increasing. We are investing in the support team to stay ahead of that growth - adding a Tier 1 Support Specialist to continue delivering a best-in-class support experience for our amazing customers. You will act the human counterpart to MacStadium's new Tier 1 AI agent. The AI handles first-touch responses and the high-volume, low-complexity ticket flow. You own the rest: triage oversight for the AI agent, ticket lifecycle from new through solved, every escalation that goes to Orka development, platform engineering or product, and a defined set of Tier 1 software processes that customers depend on.What You Will Do
  • Triage and ticket lifecycle: Every support ticket has a clear owner, priority, and next action. While the AI agent will deliver an instant response for most customer questions, there may be some that require a human touch. We've developed a set of routing rules to efficiently drive towards customer resolutions. You keep the queue healthy - no stale tickets, no orphaned threads, no customer waiting longer than the SLA without an update.
  • Escalations: When a ticket can't be resolved at Tier 1, you package it for the next team with full context: reproduction steps, customer impact, what's already been tried, and links to related tickets. You stay the customer-facing point of contact through resolution so the rest of the team can focus on the fix.
  • Apple Business Manager (ABM) and MDM enrollment: End-to-end ownership of ABM and MDM onboarding for new customers and ongoing enrollment work for existing fleets. Public-key exchange, serial assignment, MDM profile pushes, troubleshooting enrollment failures, and partnering with the customer's IT team when they're new to ABM.
  • SSO support: SAML/OIDC onboarding for new customers (Okta, Entra, Google, JumpCloud), troubleshooting authentication failures, and proactive management of SSO certificate renewals.
  • Working with the Tier 1 AI agent: You're the quality bar for the AI's responses: reviewing its drafts when it flags low confidence, retraining it when it gets a recurring case wrong, and writing the knowledge base articles it draws from. You're the reason the AI gets smarter every quarter.
  • Additionally you will:
    • Partner with the existing US and EU support team to maintain follow-the-sun coverage, share knowledge, and develop shared runbooks and troubleshooting guides
    • Help shape the AI support agent's effectiveness - reviewing its output, identifying gaps, tuning responses, and ensuring quality as it handles Tier 1 volume
    • Collaborate with the Head of Support on process improvements, knowledge base development, and operational metrics
    • Contribute to internal documentation, including root cause analysis write-ups, known issue tracking, and customer-facing KB articles
    • Act as a voice of the customer internally, surfacing recurring issues and feature requests to the product and engineering teams
What We Are Looking For
Required:
  • 1-3 years in technical customer support, help desk, IT support, or a similar role
  • Comfortable in Zendesk (or a peer ticketing system) and confident triaging a queue without hand-holding
  • Excellent written communication: you can explain complex technical issues clearly to both engineers and non-technical stakeholders, and you document what you learn
  • AI Native. Comfortable working with AI tooling as a collaborator and productivity accelerator
  • Demonstrated ability to manage a ticket queue or support workflow - you know how to prioritize, triage, and keep things moving without dropping balls
  • Based in the US with availability during standard US business hours (Eastern or Central preferred)
  • Self-directed and comfortable working autonomously on a small, distributed team
Preferred:
  • Working knowledge of at least one identity provider (Okta, Entra ID, Google Workspace, JumpCloud) and the basics of SAML and OIDC
  • Familiar with Apple's enterprise tooling - Apple Business Manager, MDM concepts (Jamf, Kandji, Mosyle, or similar), and how Apple device enrollment works in practice
  • Experience supporting a SaaS or infrastructure product
  • Exposure to Mac infrastructure, Orka, VDI, and CI/CD pipelines
  • Familiarity with Confluence, Slack, and modern dev/ops collaboration tools
  • Basic networking: VPN concepts, certificates
What Success Looks Like
  • Within 30 days: Owning the Tier 1 ticket queue, triaging and resolving Tier 1 tickets.
  • Within 60 days: Handling implementations for ABM/MDM and SSO. Contributing to the internal and external knowledge base. Actively shaping the AI agent's Tier 1 output quality.
  • Within 90 days: Fully operational - Tier 1 queue runs smoothly under your ownership.
What we offer
Competitive base salary, comprehensive health benefits, 401(k) match, generous PTO, remote-first culture, and access and training on leading edge AI tools.
Compensation Range: $55,000 - $71,000
MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.
All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.
MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
No recruiting agencies please.

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