ZipRecruiter

Log In

2

Microsoft Help Desk Remote Jobs in Decatur, GA (NOW HIRING)

Flock Safety

Senior Deal Desk Analyst

Atlanta, GA · On-site +1

$93K - $115K/yr

Evaluate quote-to-cash workflows to help define which transactions require human support versus ... Remote roles exist, and when a posting is open to remote work, it says so. the impossible takes ...

HonorBuilt

Project Coordinator (Remote)

Atlanta, GA · Remote

Our people are driven to help our customersand each othersucceed. Our Project Management team is ... Exhibiting skilled knowledge using products in the Microsoft Suite; Excel, Word, Outlook etc.

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Basic knowledge of Microsoft products (Windows, Office) * Physical Installation of Meraki networks ... First line of troubleshooting for remote networks * Adaptive and willing to learn business ...

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these ... Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills ...

previous page

Showing results 41-60

All JobsMicrosoft Help Desk JobsMicrosoft Help Desk Remote JobsMicrosoft Help Desk Remote Jobs in Decatur, GA

Microsoft Help Desk Remote information

See Decatur, GA salary details

$12

$22

$33

How much do microsoft help desk remote jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for microsoft help desk remote in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are popular job titles related to Microsoft Help Desk Remote jobs in Decatur, GA?

For Microsoft Help Desk Remote jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk Remote jobs in Decatur, GA look for?

The top searched job categories for Microsoft Help Desk Remote jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Microsoft Help Desk Remote jobs?

Cities near Decatur, GA with the most Microsoft Help Desk Remote job openings:

Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Senior Deal Desk Analyst

Atlanta, GA • On-site, Remote

Flock Safety
Public Safety Statistics Centers and Offices • 11 - 50 employees
Learn more about Flock Safetyexternal

$93K - $115K/yr

Full-time

Re-posted 5 days ago

Key responsibilities

  • Lead end-to-end commercial support for complex, non-standard transactions, including pricing structure, discounting strategies, and standard concessions.

  • Negotiate commercial and contractual redlines directly with sellers, sales leadership, and customers, partnering with Legal on significant risk deviations.

  • Resolve high-friction deal escalations independently and translate recurring deal friction into standardized approval guidance, playbooks, and workflow improvements.

Job description

The Problem
As Flock continues to expand its commercial reach, transaction structures and commercial terms are growing increasingly nuanced. Moving strategic, higher-risk deals through quote-to-cash without introducing friction requires strong judgment and commercial maturity. You will take this from standard deal execution to a high-velocity support model, balancing seller momentum, company economics, and operational rigor.
What You'll Own
  • Lead end-to-end commercial support for complex, non-standard transactions, including pricing structure, discounting strategies, and standard concessions.
  • Negotiate nuanced commercial and contractual redlines directly with sellers, sales leadership, and customers, partnering with Legal on significant risk deviations.
  • Resolve high-friction deal escalations independently, serving as a trusted point of escalation for cross-functional stakeholders in Finance, Legal, RevOps, and Systems.
  • Translate recurring deal friction and gray-area exceptions into standardized approval guidance, playbooks, exception taxonomies, and workflow improvements.
  • Evaluate quote-to-cash workflows to help define which transactions require human support versus those that can transition to guided self-service or automated tools.
  • Coach less experienced team members to raise overall commercial capability, handoff quality, and transaction readiness across the revenue operations team.

What This Role is Not
  • This isn't an order entry or passive administration role, you'll actively shape deal structures, negotiate commercial tradeoffs, and guide sellers within commercial guardrails.
  • This isn't a pure Legal redline function, you'll evaluate the commercial and operational tradeoffs of contract modifications and involve Legal only when policy limits or risk thresholds require it.
  • This is not a management position, but you will operate as an independent commercial lead, coaching peers and driving operational improvements across the function.

What You Bring
  • 7+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or quote-to-cash support functions in a B2B SaaS or technology company.
  • Proven ability to independently structure semi-complex and complex deals, manage pricing negotiations, and resolve cross-functional escalations without management intervention.
  • Direct experience negotiating commercial terms and contractual redlines with sales leaders and customer counterparts.
  • Deep proficiency with Salesforce required, along with experience using CPQ systems to manage approval workflows and transaction structures.
  • Demonstrated track record of contributing to operational initiatives, including workflow optimization, policy clarification, or sales enablement assets.

Compensation
In this role, you'll receive a starting salary between $93,000 and $115,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.
Why Flock
Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.
Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.
the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews.
On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.
One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.

Apply