Microsoft Customer Support Jobs in Springfield, MA

Date Posted:
2026-07-07
Country:
United States of America
Location:
US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
This role is to support, design and communicate our aftermarket products to the sales organization and our customer base. It is a hands-on role that requires intellectual curiosity about our products and how they support the industry.
What You Will Do:

• Become an expert in aftermarket product structures, identifying relevance to customers and supporting the sales teams through the approval process
• Develop and update aftermarket product suite
• Help to create new products to effectively meet customer requirements while maintaining or increasing PW profitability
• Update our maintenance reserve tables for all engine families
• Work with business development and strategy teams to identify market opportunities and develop products to meet internal and external customer requirements
• Design value presentations for various product offerings
• Assist with updating and maintaining Marketing presentations
• Support various conferences globally as a marketing representative and expert in aftermarket products
• Travel domestically and internationally to meet the needs of the business.
• Work to support business needs using various meeting methods (onsite, zoom) and across time zones.

Qualifications You Must Have:
Bachelor's Degree and 10 years of experience; Or Advanced Degree and 7 years of experience to include the following:

• Experience with large scale data modeling software
• Intermediate user of Microsoft Excel, PowerPoint, and Word
• Prior responsibility communicating complex ideas in straightforward ways to wide audiences including management, Sales, and customers
• Experience using customer management systems
• Influential leadership skills to support project work with cross functional teams
• Cross cultural business experience

Qualifications We Prefer:

• 5+ of prior aviation or aerospace experience
• Business, marketing, or engineering degree preferred
• Experience using PowerBI or Microsoft CRM

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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