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Microsoft Customer Support Jobs in Springfield, MA

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

Customer Support Specialist Location: East Longmeadow, MA Job Type: Full-Time About Us: We are a ... Organized and detail oriented • Proficiency in Microsoft Office (Word, Excel, Outlook) • ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Demonstrated experience in providing exceptional customer support in a fast paced environment ... Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word. * Excellent ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Demonstrated experience in providing exceptional customer support in a fast paced environment ... Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word. * Excellent ...

Aflac

PLADS Claims Support Specialist

Windsor, CT · On-site

$35K - $45K/yr

Serving Customers * Supporting Change * Supporting Organizational Goals * Working with Diverse ... Working knowledge of Microsoft Office applications (Word, Outlook; Excel preferred). * Effective ...

Sonsoft Inc

Microsoft MDM Expert

Hartford, CT · On-site

... aware of Microsoft MDS Components and configurations Well aware of MDM Best Practice and ... Customer Entity Should be able to Leverage existing SAP DQ implementation Should be able to support ...

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Microsoft Customer Support information

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$10

$23

$57

How much do microsoft customer support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for microsoft customer support in Springfield, MA is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $26.35 per hour, depending on experience, location, and employer.

Does Microsoft have customer support people?

Yes, Microsoft employs customer support professionals who assist users with technical issues related to Microsoft products and services. These support roles often require knowledge of Microsoft software, troubleshooting skills, and customer service experience, and may involve working through various channels such as phone, chat, or email.

What skills and qualifications are needed for Microsoft Customer Support?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a Microsoft Customer Support do?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Does Microsoft Customer Support offer remote jobs?

Microsoft Customer Support roles often offer remote work options, especially for positions involving technical assistance and customer service. These jobs typically require strong communication skills, familiarity with Microsoft products, and sometimes specific certifications, with many roles allowing flexible or fully remote schedules.
What are the most commonly searched types of Microsoft Customer Support jobs in Springfield, MA? The most popular types of Microsoft Customer Support jobs in Springfield, MA are:
What are popular job titles related to Microsoft Customer Support jobs in Springfield, MA? For Microsoft Customer Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Springfield, MA look for? The top searched job categories for Microsoft Customer Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Microsoft Customer Support jobs? Cities near Springfield, MA with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Springfield, MA as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,028 per year, or $23.1 per hour.

Customer Support Specialist

PIP, East Longmeadow, MA

East Longmeadow, MA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 9 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Paid time off


Job Title: Customer Support Specialist

Location: East Longmeadow, MA
Job Type: Full-Time
About Us:
We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a Client Support Specialist.
Key Responsibilities:

●      Serve as the primary point of contact for customers via phone, email, and in person
●      Manage client relationships and ensure a high level of customer satisfaction and retention
●      Process orders using customer retention and print management systems (including PrintSmith)
●      Coordinate with production teams to ensure accuracy and timely delivery of projects
●      Review job specifications carefully to maintain quality and minimize errors
●      Handle customer inquiries, provide quotes, and resolve issues efficiently
●      Assist with e-commerce order processing and online customer interactions
●      Assist with order buyouts and vendor coordination as required
●      Help manage and track inventory for office and production departments
Qualifications:

●      Previous experience in the commercial printing industry preferred
●      College graduate, 4-year degree or equivalent 
●      Excellent communication skills, written and oral
●      Great people skills are a must. Organized and detail oriented
●      Proficiency in Microsoft Office (Word, Excel, Outlook)
●      Experience with PrintSmith or similar print management/customer retention software preferred
●      Strong phone etiquette and excellent oral and written communication skills
●      Exceptional attention to detail and organizational skills
●      Ability to multitask and thrive in a fast-paced, deadline-driven environment
●      Comfortable working directly with clients and managing multiple projects simultaneously
●      Familiarity with e-commerce platforms and social media tools
What We Offer:

●      Competitive wage based on experience
●      Health Insurance, Dental Insurance, Vacation Pay, 401k after prescribed period
●      Supportive team environment
●      Opportunities for growth and development