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Microsoft Customer Support Jobs in Quebec (NOW HIRING)

Harris

Technicienne support technique

Quebec, QC · On-site

Offrir le support logiciel et technique de premier niveau en assurant la remise en service du ... Connaissance de l'infonuagique Microsoft Azure; * Connaissance de Windows Serveur 2016 et suivant;

Harris

Technicienne support technique

Quebec, QC

Offrir le support logiciel et technique de premier niveau en assurant la remise en service du ... Connaissance de l'infonuagique Microsoft Azure; * Connaissance de Windows Serveur 2016 et suivant;

Fed Manutech

Electrical Engineer

Sherbrooke, QC · On-site

Work closely with engineering, production, sales and customer support teams throughout project ... Proficiency with Microsoft Office. Functional French and English, both spoken and written. Strong ...

Fed Manutech

Work closely with engineering, production, sales and customer support teams throughout project ... Proficiency with Microsoft Office. Functional French and English, both spoken and written. Strong ...

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All JobsMicrosoft Customer Support JobsMicrosoft Customer Support Jobs in Quebec

Microsoft Customer Support information

See Quebec salary details

$10

$32

$73

How much do microsoft customer support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for microsoft customer support in Quebec is $32.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $45.19 per hour, depending on experience, location, and employer.

Does Microsoft have customer support people?

Yes, Microsoft employs customer support professionals who assist users with technical issues related to Microsoft products and services. These support roles often require knowledge of Microsoft software, troubleshooting skills, and customer service experience, and may involve working through various channels such as phone, chat, or email.

What skills and qualifications are needed for Microsoft Customer Support?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a Microsoft Customer Support do?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Does Microsoft Customer Support offer remote jobs?

Microsoft Customer Support roles often offer remote work options, especially for positions involving technical assistance and customer service. These jobs typically require strong communication skills, familiarity with Microsoft products, and sometimes specific certifications, with many roles allowing flexible or fully remote schedules.
What job categories do people searching Microsoft Customer Support jobs in Quebec look for? The top searched job categories for Microsoft Customer Support jobs in Quebec are:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Quebec as of August 2026, with employment types broken down into 92% Full Time, 3% Temporary, and 5% Contract. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $68,518 per year, or $32.9 per hour.

Information Technology Support Specialist / Specialiste de l'assistance informatique

Digital Days

Montreal, QC • Hybrid

Full-time

Medical

Re-posted 21 days ago

Job description

Information Technology Support Specialist

At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT issues. Tasks may relate to desktops, notebooks, and mobile devices on the LAN, WAN/Internet, or Intranet, including private, hybrid, and public cloud systems. This position is optionally 100% remote within the Montreal area.


IT Support Specialist Tasks

  • Provide direct technical support to end-users
  • Monitor network security and availability
  • Create and maintain in depth technical documentation
  • Ensure deadlines are respected


Installation, setup, management, and troubleshooting of:

  • Microsoft 365
  • Microsoft Office
  • Microsoft Active Directory
  • Microsoft Exchange
  • Microsoft Windows PCs and Servers
  • Microsoft-based Software
  • Mac Computers
  • Printers
  • Networking Equipment (firewalls, switches, UPS)
  • Antivirus Solutions
  • Backup solutions


Job Requirements for IT Support Specialist

  • Fluency in English and French, both oral and written
  • DEC in a job-related field, or equivalent
  • 2 to 3 years of IT experience as a support specialist
  • Excellent problem-solving skills and a passion for technology
  • Excellent organization and documentation skills
  • A strong desire to help endusers
  • An ability to work independently and to go above-and-beyond for clients
  • Multitasking skills to manage open tickets and projects queues
  • Essential: Punctual, Reliable/Dependable
  • Essential: Self-starter, Able to work independently but also works well within a team
  • Experience with Dell EMC, Fortinet, Juniper and Cisco a plus


Advantages at Digital Days

  • Competitive salary based on experience
  • Healthcare Plan
  • Laptop and Mobile Phone Provided
  • Remote Working


Optional office benefits:

  • Direct access to the Lachine Canal, minutes from downtown Montreal
  • Open office space and open culture
  • Opus card paid in part by the company
  • Games in the office to help you to relax
  • Restaurant on site
  • Gym on site
  • Daycare on site
  • Public terrace overlooking the Canal


About Digital Days


Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service. The Digital Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you!


The Digital Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business.

Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here! Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote.


If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team!


Please note that only selected candidates will be contacted.


_____



Specialiste de l'assistance informatique


Chez Digital Days, un specialiste de l'assistance informatique est charge de gerer sa file d'attente de tickets et d'interagir directement avec les utilisateurs finaux pour les aider a resoudre leurs problemes informatiques. Les taches peuvent concerner les ordinateurs de bureau, les ordinateurs portables et les appareils mobiles sur le LAN, le WAN/Internet ou l'Intranet, y compris les systemes de cloud prive, hybride et public. Ce poste est en option 100% a distance dans la region de Montreal.


Taches du specialiste de l'assistance informatique


  • Fournir une assistance technique directe aux utilisateurs finaux
  • Surveiller la securite et la disponibilite du reseau
  • Creer et maintenir une documentation technique approfondie
  • S'assurer que les delais sont respectes


Installation, configuration, gestion et depannage de :


  • Microsoft 365
  • Microsoft Office
  • Microsoft Active Directory
  • Microsoft Exchange
  • PC et serveurs Microsoft Windows
  • Logiciels bases sur Microsoft
  • Ordinateurs Mac
  • Imprimantes
  • Equipement de mise en reseau (pare-feu, commutateurs, onduleurs)
  • Solutions antivirus
  • Solutions de sauvegarde


Conditions d'emploi pour le specialiste de l'assistance informatique


  • Maitrise de l'anglais et du francais, a l'oral comme a l'ecrit
  • DEC dans un domaine lie a l'emploi, ou equivalent
  • 2 a 3 ans d'experience en informatique en tant que specialiste de l'assistance technique
  • Excellentes competences en matiere de resolution de problemes et passion pour la technologie
  • Excellentes competences en matiere d'organisation et de documentation
  • Un fort desir d'aider les utilisateurs finaux
  • Une capacite a travailler de maniere independante et a se depasser pour les clients
  • Competences multitaches pour gerer les tickets ouverts et les files d'attente des projets.
  • Essentiel : Ponctuel, fiable/fiable
  • Essentiel : Autonome, capable de travailler de maniere independante mais aussi de bien travailler en equipe
  • Experience avec Dell EMC, Fortinet, Juniper et Cisco un plus


Avantages chez Digital Days


  • Salaire competitif en fonction de l'experience
  • Plan de sante
  • Ordinateur portable et telephone mobile fournis
  • Travail a distance


Avantages facultatifs pour le travail du bureau :


  • Acces direct au canal de Lachine, a quelques minutes du centre-ville de Montreal
  • Espace de bureau ouvert et culture ouverte
  • Carte Opus payee en partie par l'entreprise
  • Jeux dans le bureau pour t'aider a te detendre
  • Restaurant sur place
  • Gymnase sur place
  • Garderie sur place
  • Terrasse publique avec vue sur le canal


A propos de Digital Days


Digital Days est une boutique de services informatiques geres qui se specialise dans le service d'une grande variete de PME bilingues a travers le Canada avec notre service client "en gants blancs" habituel. L'environnement de travail de Digital Days est un accelerateur pour tout professionnel de l'informatique en pleine croissance, et pour tout administrateur de reseau axe sur la croissance avec un accent particulier sur les hauts niveaux de service a la clientele, Digital Days est l'endroit ideal pour toi !


L'environnement de travail de Digital Days est un environnement qui recompense la responsabilite et l'autonomie, le tout au sein d'une equipe performante d'administrateurs et de techniciens qui travaillent en permanence pour atteindre des niveaux de service et de connaissances plus eleves. Impregne des dernieres technologies, Digital Days guide les clients a travers les dernieres solutions de cloud prive, public et hybride pour les entreprises.

Base le long du magnifique canal Lachine de Montreal, et dote d'une garderie, d'une salle de sport, d'une terrasse et de services de restauration dans l'immeuble, notre environnement loft a concept ouvert inspire tous ceux qui travaillent ici ! Veuillez noter que tous les employes travaillent actuellement a distance en raison de la pandemie de COVID-19 en cours et que les postes peuvent etre definitivement a distance.


Si tu penses etre le candidat ideal pour le poste, postule maintenant et rejoins notre equipe sympathique, flexible et dynamique !


Veuillez noter que seuls les candidats selectionnes seront contactes.

Apply