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Microsoft 365 Technical Support Engineer Jobs in Springfield, MO

Aramark

Technical Support Specialist

Springfield, MO · On-site

Provide technical support and training to operational teams and end users. * Work closely with ... Knowledge of Windows operating systems and Microsoft Office applications. * Working knowledge of ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

Provide technical support and training to operational teams and end users. * Work closely with ... Knowledge of Windows operating systems and Microsoft Office applications. * Working knowledge of ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

Provide technical support and training to operational teams and end users. * Work closely with ... Knowledge of Windows operating systems and Microsoft Office applications. * Working knowledge of ...

OMB Bank

Network Engineer

Springfield, MO · On-site

The Network Engineer will serve as a key technical resource within the Network Team, implementing ... Administer Microsoft Azure (virtual networks, VMs, Azure AD) and the full Microsoft 365 tenant ...

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Creative Modular Construction

Be Seen First

Draftsman/Designer

Springfield, MO · On-site

$22 - $24/hr

This position plays a critical role in supporting fabrication and production operations through ... Working knowledge of Microsoft 365 and Windows operating systems, including Excel, Word, Outlook ...

Citizens Memorial

IT Support Technician - On Site

Bolivar, MO · On-site

$20.50 - $28/hr

Ensuring all technical operations strictly comply with healthcare privacy regulations (such as ... Strong working knowledge of Windows/macOS, Microsoft 365, and network troubleshooting Licensure ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

Technical Skills:Microsoft Windows operating systems.Microsoft Exchange and Office 365 ... Some application support experience with Microsoft Exchange, Microsoft Active Directory, and ...

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All JobsMicrosoft 365 Technical Support Engineer JobsMicrosoft 365 Technical Support Engineer Jobs in Springfield, MO

Microsoft 365 Technical Support Engineer information

See Springfield, MO salary details

$34.1K

$71.9K

$108.7K

How much do microsoft 365 technical support engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for microsoft 365 technical support engineer in Springfield, MO is $71,890.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $89,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.
What are popular job titles related to Microsoft 365 Technical Support Engineer jobs in Springfield, MO? For Microsoft 365 Technical Support Engineer jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Microsoft 365 Technical Support Engineer jobs in Springfield, MO look for? The top searched job categories for Microsoft 365 Technical Support Engineer jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Microsoft 365 Technical Support Engineer jobs? Cities near Springfield, MO with the most Microsoft 365 Technical Support Engineer job openings:
Microsoft 365 Technical Support Engineer jobs near you
Infographic showing various Microsoft 365 Technical Support Engineer job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,890 per year, or $34.6 per hour.

Desktop Support Engineer

Hexaware Technologies, Inc

Springfield, MO • On-site

Other

Posted 19 days ago

Job description

Position: Desktop Support Engineer 

Location: Springfield, MO 65807 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Job Summary

The Desktop Support Engineer –will provide onsite and remote technical support for end users, desktops, laptops, software, peripherals, printers, conference-room equipment, and basic network connectivity. The engineer will resolve common IT issues, support device deployments and replacements, maintain asset records, and escalate complex issues to Level 2 or specialized support teams.

 

Key Responsibilities:

  • Provide deskside and remote support for hardware, software, account access, VPN, MFA, authentication, and connectivity issues.
  • Troubleshoot Windows desktops, laptops, monitors, docking stations, printers, scanners, and other peripherals.
  • Configure and deploy standard devices, operating systems, applications, drivers, and security tools.
  • Assist with password resets, account lockouts, Microsoft 365, Outlook, Teams, OneDrive, and shared-drive access.
  • Perform basic device replacements, reimaging, data backup and restore, and OneDrive synchronization checks.
  • Support office moves by disconnecting, reconnecting, and validating workstations and network connections.
  • Provide basic printer, scanner, conference-room, Teams Room, display, camera, and microphone support.
  • Perform basic cable checks, equipment labeling, inventory updates, and other smart-hands activities under supervision.
  • Maintain accurate ticket, asset, inventory, and CMDB records.
  • Coordinate with vendors and escalate unresolved issues to Level 2, infrastructure, or specialized support teams.
  • Follow established IT procedures, security standards, change-management processes, and service-level requirements.

Required Qualifications:

  • 3 years of experience in desktop support, help desk, or IT support.
  • Experience supporting Windows desktops and laptops.
  • Basic knowledge of Microsoft 365, Active Directory, VPN, Wi-Fi, printers, and hardware troubleshooting.
  • Experience using ticketing systems and documenting technical issues.
  • Strong customer-service, communication, and problem-solving skills.
  • Ability to work onsite and handle standard IT equipment.
  • CompTIA A+, ITIL, or Microsoft certifications are preferred.

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