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Microsoft 365 Technical Support Engineer Jobs in Springfield, IL

Hilti

Field Engineer

New City, IL

Engineer smarter solutions. Strengthen every project ... In this role, you'll provide technical support and drive sales by partnering with designers and ...

Hansoninc

Senior Civil Site Engineer

Springfield, IL · On-site +1

Provide technical support to other areas of Hanson. * Review contractor submittals and observe ... Professional Engineer license in state of assigned office or the ability to reciprocate from ...

Hansoninc

Geotechnical Engineer

Springfield, IL · On-site

$85K - $120K/yr

Support design of foundations, retaining structures, embankments for roadways and railways, flood ... Proficiency in Microsoft Office Suite and technical report writing. Soft Skills: * Strong ...

Sparc

QIDP- Residential/Vocational

Springfield, IL · On-site

$54K - $59K/yr

... by persons supported. * Must possess working knowledge of Windows-based computers/software systems, as well as local and cloud-based storage systems, including proficiency in Microsoft 365 ...

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Showing results 21-40

All JobsMicrosoft 365 Technical Support Engineer JobsMicrosoft 365 Technical Support Engineer Jobs in Springfield, IL

Microsoft 365 Technical Support Engineer information

See Springfield, IL salary details

$37.2K

$78.3K

$118.4K

How much do microsoft 365 technical support engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for microsoft 365 technical support engineer in Springfield, IL is $78,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $97,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.
What are popular job titles related to Microsoft 365 Technical Support Engineer jobs in Springfield, IL? For Microsoft 365 Technical Support Engineer jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Microsoft 365 Technical Support Engineer jobs in Springfield, IL look for? The top searched job categories for Microsoft 365 Technical Support Engineer jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Microsoft 365 Technical Support Engineer jobs? Cities near Springfield, IL with the most Microsoft 365 Technical Support Engineer job openings:
Microsoft 365 Technical Support Engineer jobs near you
Infographic showing various Microsoft 365 Technical Support Engineer job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,329 per year, or $37.7 per hour.

Field Engineer

Hilti

New City, IL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Engineer smarter solutions. Strengthen every project.
In this role, you'll provide technical support and drive sales by partnering with designers and specifiers to solve complex challenges using Hilti solutions. You'll secure commitments for specification or approval of Hilti engineered products, consult on innovative designs, and help customers build smarter, stronger, and more sustainably-while protecting projects with sound engineering judgment. This is where collaboration meets impact, and your expertise shapes the future of construction.
What You'll do
  • Face to face, telephone, and electronic communication with territory salesperson, strategic business personnel, sales managers, contractors, designers, specifiers, or officials of codes and approvals
  • Competent written communication with customers (buying and non-buying); such communication must be technically accurate, minimize Hilti's exposure, and demonstrate common sense problem solving capabilities
  • Visit jobsites and company offices with or without salespeople or strategic business personnel to assess application problems, opportunities, and provide technical education and solutions
  • Investigate product failures in the field and provide product management feedback on local issues as needed
  • Investigate business opportunities in the field by participating in Customer Surveys as needed for product and market development
  • Participate in local sales strategy development and at sales management review and improve sessions
  • Obtain specifications and approvals for use of Hilti products, concentrating on high potential designers, specifiers, and owner groups
  • Provide professional educational seminars and presentations for A/E firms to inform them of Hilti products, their performance characteristics, applications, and product limitations
  • Provide competent recommendations to engineers, architects, and other designers on specific applications using sound engineering judgment; educate specifier on technical advantages of Hilti solutions not covered by test data
  • Provide field testing to determine appropriate capabilities in situations not covered by test data
  • Review project specifications or calculations for engineers and architects; provide feedback to designers regarding accuracy, suitability, and code compliance
  • Utilizing software provided by Hilti, maintain accurate records of contacts and specifications; coordinate with salesforce to ensure that key opportunities are capitalized on
  • Create and coordinate jobsite management within CRM system utilizing Hi Site; includes creation of specific jobsites, applications, and active participation in the monthly sales management meetings
  • Communicate application specifications with design community to sales team utilizing CRM system, assigning tasks and action items to applicable Account Managers for conversion of specification to sale
  • Maintain and update regional fact-base and contacts of designers, influencers, and code officials Work with local/regional code and approval agencies to obtain necessary approvals
  • Understand construction methods and local building codes, as they relate to Hilti products
  • Provide input on technical approvals and reports related to Hilti's products
  • Active in local organizations of the design and construction community, i.e. CSI, ASCE, Structural Engineer's Association
What You'll Bring
  • This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship.
  • Bachelor's degree in Structural or Civil Engineering required; Master's degree (technical or business) preferred
  • Knowledge of construction methods and practices preferred
  • 2 years minimum experience in engineering/construction role preferred
What's In It for You
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000-$97,000 with bonus at target of $16,200.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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