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Metlife Customer Service Jobs in Raleigh, NC (NOW HIRING)

U-Haul

U-Box Warehouse Worker

Wake Forest, NC · On-site

$13.75 - $16.75/hr

... customers' needs and expectations are met by providing them with friendly and courteous service. U ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

U-Box Warehouse Worker

Wake Forest, NC

$13.75 - $16.75/hr

... customers' needs and expectations are met by providing them with friendly and courteous service. U ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

U-Box Warehouse Worker

Wake Forest, NC · On-site

$13.75 - $16.75/hr

... customers' needs and expectations are met by providing them with friendly and courteous service. U ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

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Metlife Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do metlife customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for metlife customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the MetLife customer service position, and why are they important?

To thrive as a Metlife Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and, at times, knowledge of insurance products or licensing can be advantageous. Excellent listening skills, patience, and a customer-focused attitude help individuals excel in supporting clients and resolving concerns. These competencies are key to delivering positive customer experiences and maintaining Metlife’s reputation for responsive service.

What are typical daily responsibilities for a MetLife customer service representative?

As a Metlife Customer Service representative, your daily responsibilities include responding to customer inquiries by phone, email, or chat, assisting with policy information, processing claims, updating account details, and helping resolve billing or coverage questions. You’ll often collaborate with other departments, such as claims or underwriting, to ensure customers receive accurate and timely information. The role requires multitasking, meeting performance targets, and adapting quickly to new policies or product updates. This fast-paced but supportive environment offers the chance to develop valuable customer service and insurance industry skills.

What is a MetLife customer service?

A MetLife Customer Service job involves assisting customers with inquiries about insurance policies, claims, billing, and account management. Representatives provide support via phone, email, or chat, helping customers understand their coverage, resolve issues, and process requests efficiently. Strong communication, problem-solving skills, and knowledge of MetLife products are essential for success in this role.

What are popular job titles related to Metlife Customer Service jobs in Raleigh, NC? For Metlife Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Metlife Customer Service jobs in Raleigh, NC look for? The top searched job categories for Metlife Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Metlife Customer Service jobs? Cities near Raleigh, NC with the most Metlife Customer Service job openings:
Metlife Customer Service jobs near you
Infographic showing various Metlife Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Senior Software Engineer - Call Routing Product

EnrollHere

Raleigh, NC • On-site

$119K - $157K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

We are seeking a Senior Software Engineer to lead the design, development, and optimization of our call routing platform. You will play a critical role in building scalable, reliable, and intelligent telephony solutions that enable seamless customer experiences.

The ideal candidate will have deep expertise in VoIP/CCaaS technologies, distributed systems, and cloud-based application development, along with a strong understanding of real-time communications and call routing logic.

Responsibilities

Product Development & Architecture

  • Design and implement high-performance call routing algorithms and services.
  • Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls.
  • Collaborate with product management to translate business requirements into technical solutions.
  • Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs.
  • Implement automated testing strategies for telephony flows and routing logic.
  • Monitor, troubleshoot, and optimize call quality, latency, and system uptime.
  • Conduct performance benchmarking and capacity planning.
  • Mentor junior engineers and contribute to code reviews.
  • Work closely with DevOps and QA teams to ensure smooth deployments and operations.
  • Participate in on-call rotations for production support as needed

Requirements

  • 5+ years of software engineering experience, with at least 2 years in real-time communications or telephony.
  • Strong proficiency in programming languages such as Go and Python.
  • Expertise in VoIP protocols (SIP, RTP, WebRTC) and telephony platforms (Genesys, Bandwidth, Twilio, Telnyx, Asterisk, etc.).
  • Experience with cloud infrastructure (AWS, Azure, or GCP) and microservices architecture.
  • Solid understanding of distributed systems, networking, and performance optimization.
  • Strong problem-solving and debugging skills.

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:

  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development