Customer Service Tech Jobs in Raleigh, NC (NOW HIRING)

Posting Information
Posting Information
Department
Facilities Operations Support - 245700
Career Area
Administrative/Clerical Support
Posting Open Date
05/29/2026
Application Deadline
06/12/2026
Position Type
Temporary Staff (SHRA)
Position Title
ME Room/Customer Service Tech
Position Number
20015623
Vacancy ID
S027555
Full-time/Part-time
Full-Time Temporary
Hours per week
40
Work Schedule
Monday - Friday, 8:00 AM - 4:30 PM
Position Location
North Carolina, US
Hiring Range
$18.00 per hour
Proposed Start Date
Estimated Duration of Appointment
6 months or longer
Position Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit
Building Services provide full maintenance and repair services for all UNC facilities and ensure the proper operation of those facilities in support of the UNC mission of teaching, research and public service. Building Services supports more than 300 campus buildings with more than 18 million gross square feet of space. The teams that provide quality maintenance, repair and construction services that support the teaching, research, and public service mission of the University include Campus Maintenance, EMCS, Facilities Operations Support, Housing Support, HVAC Systems, Life Safety Services, and the Office of Waste Reduction and Recycling. Facilities Operation Support is a specialized unit within the Building Services Division of Facilities Services. This section is comprised of the Contract Administration, Asset Management, Building Inspections, and the Customer Service Center. The organizational unit delivers a high level of maintenance and support to safeguard human life, property, research, and other critical areas of significant financial and time investments for the entire University campus community including: all residence halls, classrooms facilities, research lab facilities, athletics facilities, medical school facilities, and offices facilities. These areas include, but are not limited to: Contract administration of all building Elevators and hoist way PM and repair services; Contract administration for Pest Control services; Customer Service Center operations for inbound phone and web service requests and work order creation; Facility planning including SPOTS support and electronic cataloguing of O&M manuals; Maintaining building equipment inventory records including asset tagging and updating preventative maintenance inspection data and asset life cycle programs; additionally support all facets of Building Services in their efforts to support the campus community.
Position Summary
Performs daily routine and detail cleaning of campus building interior and exterior areas assigned by supervisor including but not limited to ME rooms, student housing, classrooms, laboratories, entrances, exits, and stairways. Will serve as backup for customer service when needed. This position must screen, triage, and process the requests into the work management system.
Minimum Education and Experience Requirements
Demonstrated possession of the competencies necessary to perform the work. Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; or an equivalent combination of training and experience. NOTE: Some positions may require special licenses or certification.
Management Preferences
* Ability to screen, triage, and process requests into the work management system.
Special Physical/Mental Requirements
Ability to move objects weighing up to 50 pounds, and has the ability to climb stairs.
Duties to be performed with or without accommodation.
Position involves routine and repetitive work that may require strenuous and/or sustained physical exertion.
Campus Security Authority Responsibilities

Not Applicable.

Special Instructions
Quick Link
https://unc.peopleadmin.com/postings/319899
Temporary Employment Policies
Temporary Employment Policies
Posting Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.