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Customer Service Tech Jobs in Raleigh, NC (NOW HIRING)

Brightspeed

Customer Service Technician

Lillington, NC · On-site

$14.50 - $19.50/hr

As a Customer Service Technician, you will be performing installation, maintenance and ... Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair ...

WillScot

Service Tech (yard)

Durham, NC · On-site

As North America's leading provider of complete temporary space solutions, we have helped customers ... ABOUT THE JOB: Our Service Technicians are multi-functional, inspecting buildings, performing ...

WillScot

Service Tech (yard)

Durham, NC

As North America's leading provider of complete temporary space solutions, we have helped customers ... ABOUT THE JOB: Our Service Technicians are multi-functional, inspecting buildings, performing ...

WillScot

Service Tech (yard)

Durham, NC

As North America's leading provider of complete temporary space solutions, we have helped customers ... ABOUT THE JOB: Our Service Technicians are multi-functional, inspecting buildings, performing ...

PBV

Beverage Equipment Service Tech A

Garner, NC · On-site

Pepsi Bottling Ventures is seeking a Beverage Equipment Service Tech A to join our team. Who We Are ... Provides exceptional customer service while representing PBV with each customer. Learns PBV ...

PBV

Beverage Equipment Service Tech A

Garner, NC · On-site

Pepsi Bottling Venturesis seeking a Beverage Equipment Service Tech A to join our team. Who We Are ... Provides exceptional customer service while representing PBV with each customer. Learns PBV ...

Our Company

Furniture Service Tech

Raleigh, NC · On-site

$24/hr

Travel to customers' homes to evaluate and repair furniture and other merchandise (leather ... Many service technicians serve as independent contractors, rather than employees. However, Rooms To ...

Our Company

Furniture Service Tech

Raleigh, NC

$24/hr

Travel to customers' homes to evaluate and repair furniture and other merchandise (leather ... Many service technicians serve as independent contractors, rather than employees. However, Rooms To ...

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All JobsCustomer Service Tech JobsCustomer Service Tech Jobs in Raleigh, NC

Customer Service Tech information

See Raleigh, NC salary details

$10

$19

$30

How much do customer service tech jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service tech in Raleigh, NC is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.73 per hour, depending on experience, location, and employer.

What does a customer service tech do?

A typical day for a Customer Service Tech involves fielding customer inquiries via phone, email, or chat, diagnosing and resolving technical issues, and documenting support activities in internal systems. You may also work with other technical teams to escalate complex problems and follow up with customers to ensure issues are fully resolved. The role can require multitasking between troubleshooting, customer updates, and administrative duties. Teamwork is essential, as Customer Service Techs often collaborate with others to share knowledge and provide seamless support. This dynamic environment offers variety in day-to-day tasks and opportunities to build valuable skills for career advancement.

What is a customer service tech?

A Customer Service Tech is responsible for assisting customers with technical issues, troubleshooting problems, and providing product support. They may work over the phone, via email, or through live chat to help resolve technical inquiries. This role requires strong problem-solving skills, patience, and the ability to explain complex solutions in an easy-to-understand manner. Customer Service Techs often work with IT systems, software, or hardware, depending on the company’s products or services.

What are the key skills and qualifications needed to thrive in the customer service tech position, and why are they important?

To thrive as a Customer Service Tech, you need strong troubleshooting abilities, basic technical know-how (usually in hardware or software support), and a high school diploma or equivalent. Familiarity with ticketing systems, customer relationship management (CRM) software, and sometimes certifications like CompTIA A+ are common requirements. Excellent communication, patience, and problem-solving skills make candidates stand out in dealing with clients of varying technical backgrounds. These competencies ensure prompt issue resolution and a positive customer experience, crucial for business retention and reputation.

What are the most commonly searched types of Customer Service Tech jobs in Raleigh, NC? The most popular types of Customer Service Tech jobs in Raleigh, NC are:
What are popular job titles related to Customer Service Tech jobs in Raleigh, NC? For Customer Service Tech jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Tech jobs in Raleigh, NC look for? The top searched job categories for Customer Service Tech jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Tech jobs? Cities near Raleigh, NC with the most Customer Service Tech job openings:
Customer Service Tech jobs near you
Infographic showing various Customer Service Tech job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,895 per year, or $19.7 per hour.

Customer Service Representative, Reliability

Customer Operations

Morrisville, NC • On-site

$15 - $20.25/hr

Other

Posted 6 days ago

Job description

Customer Service Reliability Representative

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum's connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

How You'll Make An Impact

  • Continuously learning and turning that knowledge into customer service wins
  • Uncovering customer needs, creating solutions, and resolving problems
  • Making a positive impression on customers through a best-in-class experience
  • Representing a Fortune 100 company with professionalism and courtesy
  • Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

What You'll Bring To Spectrum

Required Qualifications

  • Education: High school diploma or equivalent
  • Language: Ability to read, write, speak and understand English
  • Skills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills
  • Abilities: Handle multiple tasks
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred Qualifications

  • Minimum one year of call center or equivalent experience
  • Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience

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