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Merchant Services Manager Jobs in Florida (NOW HIRING)

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Merchant Services Manager information

What is a merchant services manager?

Merchant Services Managers are professionals responsible for overseeing the payment processing solutions and services offered to businesses that accept credit and debit card transactions. They manage relationships with merchants, coordinate with payment processors, and ensure that all services run smoothly and securely. These managers also handle problem resolution, evaluate new payment technologies, and ensure compliance with industry regulations. Their goal is to provide efficient, secure, and cost-effective payment solutions that support their clients' business operations.

What is the difference between Merchant Services Manager vs Payment Processing Specialist?

AspectMerchant Services ManagerPayment Processing Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Payment industry certifications (e.g., PCI DSS, ACH certifications)
Work EnvironmentOversees merchant accounts, manages client relationships, collaborates with sales teamsFocuses on transaction processing, troubleshooting payment issues, supporting payment systems
Employer & Industry UsageFinancial institutions, payment service providers, merchant acquiring banksPayment processors, merchant account providers, financial technology companies
Search & Comparison IntentUnderstanding managerial roles in merchant servicesDetails about payment processing operations and support roles

The Merchant Services Manager typically oversees merchant accounts, manages client relationships, and collaborates with sales teams, requiring certifications like PCI DSS. In contrast, a Payment Processing Specialist focuses on transaction processing, troubleshooting, and supporting payment systems. Both roles are vital in the payment industry but differ in scope and responsibilities.

What are some common challenges faced by merchant services managers when integrating new payment technologies with existing systems?

Merchant Services Managers often encounter challenges when integrating new payment technologies, such as ensuring compatibility with legacy systems, maintaining data security standards, and minimizing disruption to daily business operations. Collaboration with IT teams and payment providers is essential to address these issues effectively. Additionally, managers must provide clear training and support to staff to ensure a smooth transition and maximize the benefits of new solutions.

What are the key skills and qualifications needed to thrive as a merchant services manager?

To thrive as a Merchant Services Manager, you need expertise in payment processing, financial analysis, and client relationship management, typically supported by a degree in business, finance, or a related field. Familiarity with merchant account platforms, point-of-sale (POS) systems, and PCI compliance is essential, and certifications such as Certified Payments Professional (CPP) can be advantageous. Strong negotiation, problem-solving, and communication skills set top performers apart in managing merchant accounts and resolving client issues. These competencies are critical for ensuring seamless payment operations, maintaining client satisfaction, and driving revenue growth in a competitive payments industry.
What are the most commonly searched types of Merchant Services jobs in Florida? The most popular types of Merchant Services jobs in Florida are:
What are popular job titles related to Merchant Services Manager jobs in Florida? For Merchant Services Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Merchant Services Manager jobs in Florida look for? The top searched job categories for Merchant Services Manager jobs in Florida are:
What cities in Florida are hiring for Merchant Services Manager jobs? Cities in Florida with the most Merchant Services Manager job openings:
Merchant Services Manager jobs near you
Infographic showing various Merchant Services Manager job openings in Florida as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Relationship Manager - Merchant Services

Biller Genie

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Relationship Manager - Merchant Services
Biller Genie is looking for a tech-savvy Relationship Manager who thrives on building deep, productive partnerships. You'll own a portfolio of ISOs and bank partners, helping their sales teams effectively commercialize Biller Genie to their merchant base. This is not a hunting role, it's about becoming an indispensable resource to partners who are already bought in and need a sharp, organized advocate on their side.
About Us: Recently voted one of Orlando Business Journals Best Places to Work for 2025, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Headquartered in Orlando and growing rapidly, our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more.
What You'll Do:
  • Own and grow relationships with assigned ISO and bank partners
  • Drive referral business by equipping your partners' sales teams with the tools, training, and support they need
  • Track partner performance and report progress to internal stakeholders
  • Surface partner feedback to product and support teams to continuously improve the experience
  • Manage relationships and reports in Salesforce
  • Occasional travel as needed

What You Bring:
  • 1+ years in banking and/or merchant services - this is a must
  • SaaS experience preferred; QuickBooks or accounting software familiarity is a plus
  • Salesforce proficiency
  • Strong communicator who can hold their own in a room full of payments veterans
  • Highly organized, self-directed, and comfortable in a fast-paced environment

What We Offer
  • Competitive Base Salary
  • Commission
  • Standard Medical, Dental, and Vision plans
  • Open PTO Policy
  • 401(k) match

Our Mission:
To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.
Our Core Values:
Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it- We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team and we show we care.
Class shines - We are articulate professionals who carry ourselves well and speak with purpose.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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