Merchant Relationship Manager Jobs in Silver Spring, MD

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Summary:
This is a great opportunity to join our Healthcare, Education & Not-for-Profit Team in Washington, DC. The Healthcare, Education and Not-For-Profit Group ("HENFP") is unique in that our client teams are dedicated to adding value by providing specialized products and solutions to Not-for-Profit Healthcare (hospitals, health systems and insurance providers), Private Higher Education, and Not- For- Profits (charitable, cultural, social and leading Non-Governmental organizations); with annual revenues starting at $50 million and with no upper limit on revenue size of those organizations (the largest exceed $20 billion in annual revenue). Our client relationship teammates, located in the U.S. and around the globe, partner across our company to provide a wide range of financial services, integrated working capital management and treasury solutions, and underwriting and advisory services.
Job Description:
This job is responsible for participating in a 12-month development program designed to build foundational commercial banking sales and credit skills, preparing participants to transition into a Senior Relationship Manager role upon completion of the program.
Key responsibilities include acquiring and managing a portfolio of Healthcare, Education and Not-For-Profit clients and prospects, generating new and incremental business, acting as a trusted advisor, and delivering integrated financial solutions by collaborating with internal partners. As one of the largest commercial banks in the U.S., Global Commercial Banking (GCB) provides financial services for clients with revenues of $50 million to $2 billion, primarily in the U.S. and Canada, as well as their international subsidiaries.
Job expectations include leveraging activity-based training modules, engaging in national and local leader and peer coaching, and developing knowledge of credit, treasury, and other operational services, while building client relationships, creating business plans, and influencing team performance. Candidates must have strong, proven sales experience from any industry and at least 10 years of total experience. Prior financial services experience is not required, as the program provides comprehensive training. Program will begin October 26, 2026.
Responsibilities:
• Acts as a trusted advisor for clients and prospects with annual revenues of $50 million to $2 billion, identifying opportunities and recommending integrated solutions that encompass multiple products and services as needed
• Develops an in-depth understanding of clients'/prospects corporation, organization, and the related industry in addition to their strategy and needs, while responding to changes in the business environment or client/prospect needs
• Leverages ideas, insights, and relationships to generate new and incremental business for Bank of America
• Collaborates with domestic and international teammates throughout Bank of America, including Investment Banking, Foreign Exchange, and Wealth Management
• Facilitates client relationships with product specialists in Credit, Treasury Management, and Merchant Services in to ensure the integrated delivery of valuable financial solutions with the Risk & Compliance framework
• Designs and implements a business plan that will maximize the profitability of each client and prospect
• Builds relationships with internal and external sales referral partners
• Motivates and influences client team members appropriately and collaborates in their onboarding, coaching, and development
Required Qualifications:
• 10+ years of demonstrated sales experience, with a proven ability to drive revenue and build client relationships
• Securities Industry Essentials (SIE), Series 7 and 63 licenses required to be obtained within 180 days of start date
• Strong business development and analytical capabilities
• Strong interpersonal and communication skills
• Demonstrated resilience and commitment to continuous learning
• Strong business acumen
• Ability to read and interpret both audited and unaudited company financial statements
Preferred Qualifications:
• Established local network of business referral sources and centers of influence (COIs)
Skills:
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Sales Strategy
• Client Experience Branding
• Financial Analysis
• Referral Management
• Risk Management
• Sales Performance Management
• Data and Trend Analysis
Minimum Education Requirement:
Undergraduate degree or equivalent work experience desired: Majors in business, finance or economics preferred. MBA desirable.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842)
Pay and benefits information
Pay range
$150,000.00 - $235,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.