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Merchant Relationship Manager Jobs in Silver Spring, MD

Koalafi

Merchant Support Representative

Washington, DC · Remote

$21/hr

This associate will help manage all existing merchant relationships through daily inbound and outbound, proactive contact. This individual will be the point of contact for the merchant and a key ...

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Merchant Relationship Manager information

See Silver Spring, MD salary details

$28.9K

$83.4K

$145.2K

How much do merchant relationship manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for merchant relationship manager in Silver Spring, MD is $83,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $109,100.00 per year, depending on experience, location, and employer.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.

What skills and qualifications are needed to thrive as a Merchant Relationship Manager?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What is the role of a merchant relationship manager?

A merchant relationship manager is responsible for building and maintaining strong relationships with merchants or clients, ensuring their needs are met and fostering loyalty. They often analyze sales data, provide support, and collaborate with internal teams to optimize merchant performance and satisfaction.

What job categories do people searching Merchant Relationship Manager jobs in Silver Spring, MD look for?

The top searched job categories for Merchant Relationship Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Merchant Relationship Manager jobs?

Cities near Silver Spring, MD with the most Merchant Relationship Manager job openings:

Merchant Relationship Manager jobs near you

Business Banking Senior Relationship Manager I, Baltimore County Southwest

M&T Bank

Timonium, MD

$113K - $188K/yr

Full-time

Re-posted 12 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

78th of 175 rated banks

Job description

Overview:

Responsible for an assigned portfolio of loan and deposit relationships with small business clients. Solicit new business, manage risk and credit decisions, and service existing clients through the bank's relationship management program. Work with branch partners to effectively sell to the business customer and cross sell other bank products.

Primary Responsibilities:
  • Develop new banking relationships with business prospects.
  • Service existing business banking client base.
  • Achieve established goals as outlined by manager.
  • Work with branch partners to maximize sales efforts to business customers and cross sell other products and services that the bank offers.
  • Network with centers of influence to develop business including accountants, attorneys and other referral sources.
  • Manage the segment's more complicated and important loan relationships.
  • Evaluate credit information and requests and recommend appropriate loan structure to manage risk.
  • Effectively negotiate with underwriters and clients to maximize revenue and minimize risk.
  • Achieve sales goals with minimum expectations as follows:
  • Revenue of $300M to $500M.
  • Loan production of $7.5MM to $12MM.
  • Deposit balance production of $750M to $2.5MM.
  • Manage loan portfolio of $15MM to $40MM.
  • Oversee approximately 30 to 65 relationship managed clients.
  • Actively participate in all business banking and retail sales sprints.
  • Achieve call targets and other product sales goals such cash management, visa merchant, and others as assigned.
  • Participate in civic and cultural organizations and programs.
  • Utilize prescribed selling techniques to maximize sales opportunities.
Scope of Responsibilities:

Ability to sell effectively to prospects and clients. Manage and retain existing clients.

Work closely with internal contacts to service clients. Works under moderate supervision.

Supervisory/ Managerial Responsibilities:

May or may not have supervisory or mentoring responsibilities.

Education and Experience Required:

Bachelor's degree or 3-5 years of relevant work experience

5 plus years experience.

Knowledge of personal computers and the software utilized by the department

Ability to read and analyze financial statements and tax returns.

Strong credit skills necessary to evaluate loan requests.

Good understanding of Cash Management, Merchant Service, Trade Services products offered to Business Banking customers and ability to identify sales opportunities for those product sets.

Strong interpersonal and presentation skills required.

#LI-AW1

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $113,300.00 - $188,800.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationTimonium, Maryland, United States of America

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