Merchant Account Manager Jobs in Kentucky (NOW HIRING)

Title: Senior Creative Account Manager

Location: Remote US

Reports To: Account Director

Compensation: $80,000 base salary and 30% incentive based compensation. OTE $104,000

Brilliant is an innovative branded products and corporate gifting company. Built with our clients in mind and a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products. Whether it's newsworthy press kits, welcome gifts for new employees, merchandise sets to promote a product launch, or giveaways people love - our team of retail trend experts and designers work together to produce impactful products that bring brands to life.

As a full-service partner, we offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment and distribution.

Technology is part of our DNA. Our proprietary systems gives clients instantaneous access to important information and tools, including real-time inventory data, on-demand fulfillment services, and convenient 3rd party system integrations, such as Salesforce, Workday, and Zapier - reducing busy work and creating a seamless experience for gift givers and receivers.

What You’ll Do:

The Senior Creative Account Manager is a relationship-builder — someone who deeply understands their clients’ business goals and proactively brings smart, scalable gifting strategies to life. This role blends sales leadership, creative thinking, and a strong command of Brilliant’s gifting solutions to drive growth, strengthen partnerships, and deliver exceptional client experiences.

You’ll own client relationships and project success from concept to delivery, independently guide complex gifting campaigns while ensuring clarity and collaboration across all functions. You’re a trusted gifting advisor to both enterprise level clients and internal teams — spotting opportunities, influencing decision‑making, and ensuring every gifting initiative is set up to deliver revenue, margin, and long‑term success.

• Serve as the primary strategic partner to clients — cultivating strong relationships through regular touchpoints and consultative guidance.
• Manage a wide variety of clients, effectively adapt and prioritize various clients needs
• Lead complex gifting initiatives end-to-end (from curation to delivery), ensuring programs are set up for success and aligned to client goals.
• Proactively identify creative solutions and growth opportunities that drive revenue, margin, and long‑term partnership expansion.
• Maintain clear insight into revenue and pipeline health; anticipate risks and take action to protect and grow the business.
• Manage escalations quickly and empathetically, maintaining trust and client satisfaction.
• Demonstrate expertise in pitching, selling, and implementing Brilliant’s technology offerings (Preferred Gift, Storefront, and Automations).
• Collaborate effectively across Sales and internal functional teams, communicating priorities, balancing resources, and ensuring seamless execution.
• Bring deep knowledge of promotional products and industry trends to steer clients toward on‑brand, innovative solutions.

• Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs

• 4+ years in client-facing roles such as Account Management, Customer Success, or Sales,
• Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively.
• Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders.
• Strong communication skills — clear, direct, and flexible based on who you’re talking to.
• Highly organized and detail‑oriented — able to juggle multiple priorities and deadlines in a fast‑paced environment with strong follow‑through.
• Tech‑savvy with experience using tools like Salesforce, Front, Slack, and Google Workspace; curious and adaptable to new systems.
• Business‑minded with the ability to uncover and convert upsell opportunities, while proactively addressing churn risks.
• Positive, solutions‑oriented mindset with strong ownership, continuous improvement, and the ability to influence and coach others.

Why Join Us

Brilliant Perks & Benefits: We’re pleased to offer our full‑time teammates Medical, Dental, & Vision benefits in addition to perks like flexible PTO, paid company holidays, and a work from home stipend for new hires!
Impact at scale: Work with top brands and support thousands of personalized gifting experiences annually

Cutting‑edge tech stack: By building our technology in‑house as well as hosting our own fulfillment center, we blend curated technology and powerful systems to provide curated offerings, fulfillment workflows, and automation

Hands‑on collaboration: Join a team that’s passionate about providing high quality, curated offerings, that enhance brand and employee loyalty, while working cross‑functionally across the organization.

Global footprint: Support clients across 180+ countries and impact the full giftee journey

Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities

EEOC Statement:

Brilliant is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We are committed to fostering a fair and merit‑based workplace where every employee feels valued and respected.

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