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Merchandise Claims Jobs (NOW HIRING)

Rocky's Ace Hardware

Store Manager

Stuart, FL · On-site

Delegate maintenance of defective merchandise claims * Maintain safe opening and closing procedures Other responsibilities as assigned by District Manager. #Rockyssince1926MGR

rah

Store Manager

Rocky, OK · On-site

Delegate maintenance of defective merchandise claims * Maintain safe opening and closing procedures Other responsibilities as assigned by District Manager. #Rockyssince1926MGR

Aon Corporation

Claims Manager I

NY · Remote

$72K/yr

Our services include program consultation, brokerage and administration as well as data-based marketing, analytics and merchandising expertise. Summary Lead and mentor a team of Claims Adjusters.

Extend

Claims Adjudication Specialist (Tier I)

$45K - $55K/yr

Today, Extend works with more than 1,000 leading merchant partners across industries, including ... About the Role: As a Claims Adjudication Specialist, you will play a critical role within our ...

Walmart

Department Supervisor

Jefferson City, MO

$65K - $100K/yr

Maintains equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise and supplies, and ...

Walmart

(USA) Auto Care Center Coach

Jefferson City, MO

$65K - $100K/yr

Maintains equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise and supplies, and ...

Walmart

Store Supervisor

Jefferson City, MO

$65K - $100K/yr

Maintains equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise and supplies, and ...

PSG Global Solutions

Claims Analyst

Newark, DE · On-site

Claims Analyst (Level II) Resolves customer merchant, credit, or ATM claims within the bank's policies and procedures. Responsibilities include: investigate and decision daily incoming claims using ...

Collabera

Claims Analyst (CSR)

Cockeysville, MD

$18 - $22/hr

... with the merchant. May debit or credit customer's accounts, as appropriate. May research and ... Claims / credit card experience is plus Additional Information To know more or to schedule an ...

Walmart

Department Supervisor

Clarks Grove, MN

$65K - $100K/yr

... and merchandise claims and returns zoning the area ordering arranging and organizing merchandise99 supplies and monitoring the Auto Care Center and automotive area for environmental disposal for ...

Walmart

Store Supervisor

Waterford, CT

$65K - $80K/yr

... and merchandise claims and returns zoning the area ordering arranging and organizing merchandise99 supplies and monitoring the Auto Care Center and automotive area for environmental disposal for ...

Walmart

(USA) Auto Care Center Coach

Fruit Cove, FL

$65K - $100K/yr

... and merchandise claims and returns zoning the area ordering arranging and organizing merchandise99 supplies and monitoring the Auto Care Center and automotive area for environmental disposal for ...

Walmart

(USA) Auto Care Center Coach

Aurora, CO

$65K - $80K/yr

... and merchandise claims and returns zoning the area ordering arranging and organizing merchandise99 supplies and monitoring the Auto Care Center and automotive area for environmental disposal for ...

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All JobsMerchandise Claims Jobs

Merchandise Claims information

See salary details

$34K

$72.1K

$118.5K

How much do merchandise claims jobs pay per year?

As of Jun 1, 2026, the average yearly pay for merchandise claims in the United States is $72,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchandise Claims Specialist, and why are they important?

To thrive as a Merchandise Claims Specialist, you need strong attention to detail, organizational skills, and knowledge of inventory management or supply chain processes, often supported by a high school diploma or relevant experience. Familiarity with claims management software, ERP systems, and proficiency in Microsoft Excel are typically required. Effective communication, problem-solving abilities, and customer service orientation help you stand out in this role. These skills are crucial for accurately processing claims, reducing loss, and maintaining positive relationships with vendors and customers.

What are some common challenges faced in a Merchandise Claims role, and how can they be effectively managed?

One common challenge in a Merchandise Claims position is handling discrepancies between reported damages and actual physical inventory, which can require strong attention to detail and effective communication with suppliers and internal teams. Another challenge is managing a high volume of claims within tight deadlines, which emphasizes the importance of organizational skills and the ability to prioritize tasks. Building good relationships with vendors and collaborating closely with warehouse and logistics staff can help streamline the process and resolve issues more efficiently. Regular training on company policies and claim procedures also supports accuracy and compliance in daily responsibilities.

What are merchandise claims?

Merchandise claims refer to the process of reporting and resolving issues related to damaged, defective, lost, or incorrect products received by a retailer or customer. These claims are typically filed with the supplier or manufacturer to request a refund, replacement, or credit for the affected merchandise. The merchandise claims process involves documenting the issue, providing proof such as photos or invoices, and following specific procedures outlined by the company or vendor. Efficient merchandise claims help maintain inventory accuracy and customer satisfaction.

What is the difference between Merchandise Claims vs Merchandise Dispute Specialists?

AspectMerchandise ClaimsMerchandise Dispute Specialists
CredentialsTypically requires basic knowledge of retail policies and customer service skillsMay require familiarity with dispute resolution and retail policies
Work EnvironmentRetail stores, warehouses, or online retail settingsCustomer service centers, retail support departments
Industry UsageCommonly used in retail and e-commerce sectorsUsed in retail, especially in roles handling customer disputes

Merchandise Claims primarily focus on processing claims related to damaged or missing products, while Merchandise Dispute Specialists handle customer disputes over merchandise issues. Both roles require knowledge of retail policies but differ in scope and responsibilities within the retail industry.

More about Merchandise Claims jobs
What job categories do people searching Merchandise Claims jobs look for? The top searched job categories for Merchandise Claims jobs are:
Merchandise Claims jobs near you
Infographic showing various Merchandise Claims job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, 49% Part Time, and 1% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $72,103 per year, or $34.7 per hour.

Retail Receiving Clerk

william tell hardware, inc

Hopewell Junction, NY • On-site

$19.50 - $21.50/hr

Full-time

Medical, Dental, PTO

Posted 19 days ago

Job description

We are seeking a Retail Receiving Clerk to join our team! You will coordinate receipt of merchandise, claims, and all handling responsibilities.

Responsibilities Include but are not limited to:

  • Receiving merchandise
  • Breakdown of palletized goods
  • Receive, distribute, and track store merchandise
  • Check merchandise for accurate pricing
  • Maintain accurate inventory of merchandise

Qualifications:

  • Forklift Certification
  • Experience in receiving and warehouse operations
  • Must possess strong organizational skills
  • Multitasking & ability to work in a fast-paced environment

Company Description

William Tell Hardware is a family-owned independent retail hardware store. We have been in business for over 50 years. We offer extensive inventory and expert advice for all home improvement needs. Our goal is to provide great service and expert advice to all of our customers efficiently in a friendly, inviting environment.