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Mentoring Program Manager Jobs in Idaho (NOW HIRING)

Syringa Networks

Customer Program Manager

Boise, ID · On-site

In addition to managing strategic customer initiatives, the CPM provides leadership and mentorship ... The Customer Program Manager plays a critical role in ensuring Syringa delivers exceptional ...

LUMA

Program Manager - BH

Boise, ID · On-site

$35.42 - $36.54/hr

The program manager will provide supervision for a team of statewide trainers, mentors, and coaches in the evidence-based Idaho Wraparound Intensive Services (IWInS) model for the provider network.

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Mentoring Program Manager information

What does a mentoring program manager do?

A Mentoring Program Manager is responsible for designing, implementing, and overseeing mentorship programs within an organization or educational institution. They recruit and train mentors and mentees, match participants based on their goals and needs, and ensure ongoing support throughout the mentorship process. Additionally, they evaluate the effectiveness of the program, collect feedback, and make improvements to help participants achieve personal or professional growth.

What are the key skills and qualifications needed to thrive as a mentoring program manager?

To thrive as a Mentoring Program Manager, you need expertise in program development, project management, and a background in education, human resources, or a related field. Familiarity with data management systems, learning management platforms, and program evaluation tools is often required. Excellent interpersonal skills, cultural sensitivity, and strong communication make someone stand out in this role. These competencies are essential for designing effective mentoring programs, measuring impact, and building meaningful connections between mentors and mentees.

How does a mentoring program manager typically measure the success of mentoring initiatives within an organization?

A Mentoring Program Manager usually assesses success through a combination of participant feedback, engagement metrics, goal achievement rates, and retention statistics. They often conduct surveys and gather qualitative feedback to evaluate participant satisfaction and areas for improvement. Additionally, tracking the completion of mentoring goals, professional development outcomes, and the overall impact on employee engagement helps determine the effectiveness of the program. Regular reporting and analysis allow for data-driven adjustments to enhance the program’s impact over time.

What is the difference between Mentoring Program Manager vs Mentoring Coordinator?

AspectMentoring Program ManagerMentoring Coordinator
ResponsibilitiesOversees program design, strategy, and overall management of mentoring initiativesCoordinates daily activities, matches mentors and mentees, and supports program logistics
Required CredentialsTypically requires a bachelor’s degree, experience in program management, and knowledge of mentoring practicesOften requires a high school diploma or bachelor’s degree, with focus on coordination and communication skills
Work EnvironmentWorks in organizational or educational settings, managing multiple projectsWorks closely with participants, handling scheduling and communication tasks

The Mentoring Program Manager focuses on strategic oversight and program development, while the Mentoring Coordinator handles day-to-day operations and participant support. Both roles are essential but differ in scope and responsibilities within mentoring programs.

What are popular job titles related to Mentoring Program Manager jobs in Idaho?

For Mentoring Program Manager jobs in Idaho, the most frequently searched job titles are:

What job categories do people searching Mentoring Program Manager jobs in Idaho look for?

The top searched job categories for Mentoring Program Manager jobs in Idaho are:

What cities in Idaho are hiring for Mentoring Program Manager jobs?

Cities in Idaho with the most Mentoring Program Manager job openings:

Mentoring Program Manager jobs near you

Customer Program Manager

Syringa Networks

Boise, ID • On-site

Full-time

Posted 24 days ago

Job description

The Customer Program Manager (CPM) is responsible for leading Syringa's most complex customer implementations, strategic initiatives, and multi-site deployments from project initiation through successful service activation.
This role serves as the customer advocate during implementation, ensuring alignment between customers, Sales, Operations, Engineering, Customer Success, and external vendors.
The CPM owns large-scale programs that may involve multiple locations, phased deployments, construction dependencies, carrier coordination, and executive stakeholder management. In addition to managing strategic customer initiatives, the CPM provides leadership and mentorship to Customer Delivery Managers by promoting project management best practices, risk management, and delivery excellence.
The Customer Program Manager plays a critical role in ensuring Syringa delivers exceptional customer experiences while successfully executing high-value, business-critical projects.
Core Responsibilities
Strategic Program Management
  • Lead Syringa's largest and most complex customer implementations.
  • Manage multi-site, multi-phase, and high-visibility customer projects.
  • Develop project plans, timelines, milestones, and communication strategies.
  • Identify project dependencies and coordinate resources across departments.
  • Drive accountability among internal teams and external partners.
  • Ensure customer expectations are aligned with operational realities.

Customer Engagement
  • Serve as the primary point of contact for customer implementation projects.
  • Lead kickoff meetings and project reviews.
  • Establish communication cadence with project stakeholders.
  • Provide proactive updates on milestones, risks, and project status.
  • Build confidence and trust throughout the implementation lifecycle.
  • Coordinate efforts between:
  • Sales
  • Customer Delivery
  • Operations
  • Engineering
  • Customer Success
  • Vendors and Carrier Partners
  • Facilitate alignment meetings and decision-making discussions.
  • Ensure commitments made to customers are achievable and supported internally.
  • Promote accountability across project stakeholders.

Project Governance & Risk Management
  • Maintain project plans, risk registers, and status reporting.
  • Identify risks, roadblocks, and resource conflicts early.
  • Escalate issues appropriately and drive resolution.
  • Ensure all stakeholders remain informed and aligned.
  • Monitor project health and recommend corrective actions when necessary.

Delivery Excellence & Process Improvement
  • Establish and improve project management standards, tools, and reporting.
  • Develop implementation playbooks and best practices.
  • Analyze recurring delivery challenges and recommend improvements.
  • Contribute to CX operational maturity and scalability initiatives.
  • Assist in defining program management methodology across the organization.

Mentorship & Development
  • Serve as a resource and mentor for Customer Delivery Managers.
  • Support development of project management skills within the CX team.
  • Share lessons learned and implementation best practices.
  • Assist with onboarding and training of new delivery personnel.

Requirements
Required Qualifications:
  • 5+ years of project, program, implementation, or service delivery management experience.
  • Experience managing complex customer-facing projects.
  • Strong organizational, communication, and stakeholder management skills.
  • Ability to manage multiple priorities simultaneously.
  • Proven experience coordinating cross-functional teams.
  • Strong problem-solving and conflict-resolution capabilities.
  • Experience presenting to executive-level stakeholders.

Preferred Qualifications:
  • Telecommunications, technology, managed services, or SaaS experience.
  • PMP, CAPM, Agile, or equivalent project management certification.
  • Experience managing multi-site implementations.
  • Familiarity with NetSuite, CRM, project management, or service delivery platforms.

Key Performance Indicators
  • Strategic project delivery success rate
  • On-time milestone completion
  • Customer satisfaction during implementation
  • Reduction in project escalations
  • Risk identification and mitigation effectiveness
  • Program profitability and delivery efficiency
  • Successful handoff to Customer Success
  • CDM mentorship and development contributions

What Success Looks Like
  • Syringa's largest and most complex customer projects are delivered successfully.
  • Customers feel informed, confident, and supported throughout implementation.
  • Risks are identified early and proactively managed.
  • Internal teams operate with clear accountability and alignment.
  • Delivery processes become more scalable, predictable, and efficient.
  • Customer Delivery Managers develop stronger project management capabilities.
  • Strategic customer programs strengthen customer trust and long-term relationships.

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