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Membership Desk Associate Jobs (NOW HIRING)

Planet Fitness

Front Desk Associate

Peekskill, NY · On-site

$16 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

North Babylon, NY · On-site

$17 - $18.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Toms River, NJ · On-site

$15.92 - $16.92/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Waterville, ME · On-site

$15.10 - $16.10/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Bangor, ME · On-site

$15.10 - $16.10/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Howell, NJ

$15.92 - $16.92/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Westbury, NY · On-site

$17 - $18.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Monroe, NY · On-site

$16 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Great Neck, NY · On-site

$17 - $18.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Arch Amenities Group

Front Desk Associate

Ashburn, VA · On-site

$14.25 - $18.50/hr

Process new memberships, renewals, and membership changes accurately. * Assist members with ... The Front Desk Associate regularly interacts with members, guests, staff, and vendors while working ...

Retro Fitness

Front Desk Associate

Fort Lee, NJ · On-site

$15.92/hr

Front Desk Associate/Membership Experience Associate The Front Desk Associate or Membership Experience Associate (MEA) is the face of the Retro Fitness outlet in Fort Lee, NJ. The MEA is the first ...

Planet Fitness

Front Desk Associate

Riverhead, NY · On-site

$17 - $18.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Middletown, NY · On-site

$16 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Centereach, NY · On-site

$17 - $18.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Selden, NY · On-site

$17 - $18.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Westbury, NY · On-site

$17 - $18.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Edison, NJ · On-site

$15.92 - $16.92/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Englishtown, NJ · On-site

$15.92 - $16.92/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

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Membership Desk Associate information

See salary details

$8

$20

$37

How much do membership desk associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for membership desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What does a membership desk associate do?

A Membership Desk Associate is responsible for assisting customers with membership inquiries, sign-ups, renewals, and account updates at organizations such as gyms, wholesale clubs, or community centers. They provide information about membership benefits, handle payments, resolve issues, and ensure excellent customer service. Additionally, they may process guest passes, answer phone calls, and help with administrative tasks related to memberships.

What skills and qualifications are needed to thrive as a membership desk associate?

To succeed as a Membership Desk Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, membership management software, and office equipment is typically required. Excellent communication, problem-solving, and interpersonal skills help you engage effectively with members and resolve inquiries. These abilities are essential to ensure smooth operations, positive member experiences, and efficient handling of transactions and requests.

How does a membership desk associate typically collaborate with other departments within an organization?

As a Membership Desk Associate, you will regularly interact with various departments such as sales, customer service, and operations to ensure smooth onboarding and support for members. This role often involves coordinating with the marketing team for promotions, assisting finance with membership billing inquiries, and relaying member feedback to management. Strong communication and teamwork skills are essential, as you'll serve as a bridge between members and internal teams to resolve issues and enhance the member experience.

What is the difference between Membership Desk Associate vs Front Desk Receptionist?

AspectMembership Desk AssociateFront Desk Receptionist
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentGyms, fitness centers, clubsHotels, offices, clinics
Employer & IndustryFitness & recreation industryHospitality & service industry
Primary ResponsibilitiesMembership sign-ups, inquiries, member supportGuest check-in, phone handling, visitor management

The Membership Desk Associate primarily works in fitness centers, focusing on member services and membership management. In contrast, the Front Desk Receptionist typically works in hospitality or office settings, handling guest interactions and administrative tasks. While both roles require strong customer service skills and similar credentials, their work environments and specific duties differ significantly.

What cities are hiring for Membership Desk Associate jobs?

Cities with the most Membership Desk Associate job openings:

What states have the most Membership Desk Associate jobs?

States with the most job openings for Membership Desk Associate jobs include:

What are popular job titles related to Membership Desk Associate jobs?

For Membership Desk Associate jobs, the most frequently searched job titles are:

Membership Desk Associate jobs near you

Front Desk Associate

Peekskill, NY • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees
Learn more about Planet Fitnessexternal

$16 - $17/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Greet members and guests as they enter and exit the club, assisting with questions or concerns during check-in.

  • Perform membership-related functions such as sign-ups, updates, cancellations, and transferring memberships, and promote the club's services.

  • Maintain cleanliness and sanitation of all exercise equipment, amenities, and club areas, and address safety or maintenance issues promptly.

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 607 frontline employees who took The Breakroom Quiz

Job description

Overview
Who We Are:
At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Characteristics that will make you a perfect match for our Front Desk Associate:
You:
  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities
About the Front Desk Associate Role:
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!
Daily responsibilities for the Front Desk Associate also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Compensation & Benefits:
  • The hourly pay range for this position is $16.00 to $17.00. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person's protected class.
  • Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only.

Qualifications
About Your Qualifications:
  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency

Physical Demands of the Front Desk Associate:
  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!
  • Medical, Dental, and Vision Insurance*
  • Vacation*/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(k) Retirement Savings Plan
  • Term Life Insurance*
  • Healthcare and Dependent Care Flexible Spending Accounts*
  • Tuition Reimbursement
  • Employee perks and discounts
  • Engaging team-building competitions and social events

*Please note that certain benefits listed above are for full-time employees only
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Min
USD $16.00/Hr.
Max
USD $17.00/Hr.

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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