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Membership Desk Associate Jobs in Kentucky (NOW HIRING)

Scenthound

Front Desk Associate

Lexington, KY · On-site

$13 - $15/hr

Complimentary service membership About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...

New

Scenthound

Front Desk Associate

Lexington, KY · On-site

$13 - $15/hr

Complimentary service membership About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...

New

Genesis Health Clubs

Front Desk Associate

Lexington, KY · On-site

$10 - $12/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Free all-access gym membership * A passionate, supportive culture where Staff is Family Whether you ...

Genesis Health Clubs

Front Desk Associate

Lexington, KY · On-site

$13.75 - $17.75/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Free all-access gym membership * A passionate, supportive culture where Staff is Family Whether you ...

Genesis Health Clubs

Front Desk Associate

Lexington, KY · On-site

$10 - $12/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Free all-access gym membership * A passionate, supportive culture where Staff is Family Whether you ...

Midtown Athletic Club

The Hospitality Desk Manager is responsible for leading the daily operations of the Hospitality ... Associate Benefits * Complimentary club membership * Discounts on Midtown products and services

PCRK Group

Front Desk Sales Associate

Louisville, KY

$12 - $15.25/hr

Actively promote and sell Massage Envy's membership programs, retail products, and premium services ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

Massage Envy PCRK

Front Desk Sales Associate

Louisville, KY · On-site

$12.75 - $16/hr

Actively promote and sell Massage Envy's membership programs, retail products, and premium services ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

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Membership Desk Associate information

What does a membership desk associate do?

A Membership Desk Associate is responsible for assisting customers with membership inquiries, sign-ups, renewals, and account updates at organizations such as gyms, wholesale clubs, or community centers. They provide information about membership benefits, handle payments, resolve issues, and ensure excellent customer service. Additionally, they may process guest passes, answer phone calls, and help with administrative tasks related to memberships.

What skills and qualifications are needed to thrive as a membership desk associate?

To succeed as a Membership Desk Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, membership management software, and office equipment is typically required. Excellent communication, problem-solving, and interpersonal skills help you engage effectively with members and resolve inquiries. These abilities are essential to ensure smooth operations, positive member experiences, and efficient handling of transactions and requests.

How does a membership desk associate typically collaborate with other departments within an organization?

As a Membership Desk Associate, you will regularly interact with various departments such as sales, customer service, and operations to ensure smooth onboarding and support for members. This role often involves coordinating with the marketing team for promotions, assisting finance with membership billing inquiries, and relaying member feedback to management. Strong communication and teamwork skills are essential, as you'll serve as a bridge between members and internal teams to resolve issues and enhance the member experience.

What is the difference between Membership Desk Associate vs Front Desk Receptionist?

AspectMembership Desk AssociateFront Desk Receptionist
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentGyms, fitness centers, clubsHotels, offices, clinics
Employer & IndustryFitness & recreation industryHospitality & service industry
Primary ResponsibilitiesMembership sign-ups, inquiries, member supportGuest check-in, phone handling, visitor management

The Membership Desk Associate primarily works in fitness centers, focusing on member services and membership management. In contrast, the Front Desk Receptionist typically works in hospitality or office settings, handling guest interactions and administrative tasks. While both roles require strong customer service skills and similar credentials, their work environments and specific duties differ significantly.

What cities in Kentucky are hiring for Membership Desk Associate jobs?

Cities in Kentucky with the most Membership Desk Associate job openings:

Membership Desk Associate jobs near you

Front Desk Associate

Lexington, KY • On-site

Scenthound
Personal Services • 11 - 50 employees
Learn more about Scenthoundexternal

$13 - $15/hr

Other

Posted 2 days ago

New

Scenthound rating

4.5

Company rating: 4.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

Job description

Perks and Benefits:
  • Direct career growth path to Management positions (Ass. Manager) and additional options
  • Competitive hourly base pay, plus sales bonuses
  • Complimentary service membership
About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
  • Sales experience and confidence (membership sales are highly valued!)
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness!
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
  • add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human!) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards

Compensation: $13.00 - $15.00 per hour

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