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Membership Desk Associate Jobs in Indiana (NOW HIRING)

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Free all-access gym membership * A passionate, supportive culture where Staff is Family Whether you ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Free all-access gym membership * A passionate, supportive culture where Staff is Family Whether you ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$13.25 - $17.25/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Free all-access gym membership * A passionate, supportive culture where Staff is Family Whether you ...

Butler University

Front Desk Staff

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Process membership purchases, renewals, merchandise sales, and other transactions accurately through the point-of-sale system. * Maintain organized front desk records, transaction details, equipment ...

planet fitness

Front Desk

Michigan City, IN · On-site

$12.50/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off ... A Free PF Black Card Membership * Go to any gym and bring a guest for free * Includes amenities ...

planet fitness

Front Desk

Columbia City, IN · On-site

$12.50/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off ... A Free PF Black Card Membership * Go to any gym and bring a guest for free * Includes amenities ...

planet fitness

Front Desk

Auburn, IN · On-site

$12.50/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off ... A Free PF Black Card Membership * Go to any gym and bring a guest for free * Includes amenities ...

planet fitness

Front Desk

Goshen, IN · On-site

$12.50/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off ... A Free PF Black Card Membership * Go to any gym and bring a guest for free * Includes amenities ...

planet fitness

Front Desk

Huntington, IN · On-site

$13.73/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off ... A Free PF Black Card Membership * Go to any gym and bring a guest for free * Includes amenities ...

planet fitness

Front Desk

La Porte, IN · On-site

$12.50/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off ... A Free PF Black Card Membership * Go to any gym and bring a guest for free * Includes amenities ...

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Membership Desk Associate information

What does a membership desk associate do?

A Membership Desk Associate is responsible for assisting customers with membership inquiries, sign-ups, renewals, and account updates at organizations such as gyms, wholesale clubs, or community centers. They provide information about membership benefits, handle payments, resolve issues, and ensure excellent customer service. Additionally, they may process guest passes, answer phone calls, and help with administrative tasks related to memberships.

What skills and qualifications are needed to thrive as a membership desk associate?

To succeed as a Membership Desk Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, membership management software, and office equipment is typically required. Excellent communication, problem-solving, and interpersonal skills help you engage effectively with members and resolve inquiries. These abilities are essential to ensure smooth operations, positive member experiences, and efficient handling of transactions and requests.

How does a membership desk associate typically collaborate with other departments within an organization?

As a Membership Desk Associate, you will regularly interact with various departments such as sales, customer service, and operations to ensure smooth onboarding and support for members. This role often involves coordinating with the marketing team for promotions, assisting finance with membership billing inquiries, and relaying member feedback to management. Strong communication and teamwork skills are essential, as you'll serve as a bridge between members and internal teams to resolve issues and enhance the member experience.

What is the difference between Membership Desk Associate vs Front Desk Receptionist?

AspectMembership Desk AssociateFront Desk Receptionist
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentGyms, fitness centers, clubsHotels, offices, clinics
Employer & IndustryFitness & recreation industryHospitality & service industry
Primary ResponsibilitiesMembership sign-ups, inquiries, member supportGuest check-in, phone handling, visitor management

The Membership Desk Associate primarily works in fitness centers, focusing on member services and membership management. In contrast, the Front Desk Receptionist typically works in hospitality or office settings, handling guest interactions and administrative tasks. While both roles require strong customer service skills and similar credentials, their work environments and specific duties differ significantly.

Membership Desk Associate jobs near you

Welcome Desk Associate

Indianapolis, IN • On-site

JCC Indianapolis
See more jobs at JCC Indianapolisexternal

Other

Re-posted 5 days ago

Job description

Part-Time Welcome Desk Associate

Seeking a part-time welcome desk associate to greet members and visitors to our building.

Essential Duties & Responsibilities
  • Greet visitors and members and verify membership status upon check-in;
  • Process visitors through security check-in procedure;
  • Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities;
  • Answer incoming calls (through switchboard) and route calls using proper phone etiquette;
  • Process financial transactions;
  • Balance end-of-shift paperwork and deposit bag;
  • Follow established procedures in the event of an emergency (ie, contacting security/EMT/Fire Department);
  • Process membership applications (ie, paperwork, payment, picture IDs);
  • Ensure membership policies and procedures are being followed.
Education & Experience
  • High school diploma;
  • Minimum of 1 year customer service experience;
  • Proficient computer skills (with the ability to learn proprietary system);
  • Familiarity in processing financial transactions and maintaining cash drawer
Knowledge/Skills/Abilities
  • Professional and friendly attitude is essential;
  • Commitment to always providing excellent customer service to members, guests, visitors and co-workers;
  • Must be able to follow an emergency action plan;
  • Must be reliable and dependable in regards to attendance;
  • Must be able to process cash transactions accurately;
  • Must respect and maintain confidentiality of members' information;
  • CPR/AED and First-Aid Certified (preferred)
  • Helpful to work additional shifts when requested.
Equipment Used
  • Telephone
  • Computer
  • Fax
  • Copier
  • 2-way radios
  • AED device
Work Environment

The work environment characteristics are representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. The physical demands of the position include sitting/standing for long periods of time and using computer keyboard to complete tasks.

Open/flexible availability for weekdays and weekends

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