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Member Solutions Rep Jobs in Florida (NOW HIRING)

MSGCU

Member Service Representative

Daytona Beach, FL · On-site

Focuses on listening to identify member needs by asking questions and offering solutions in order ... Member Service Representative: Follows MSGCU's service standards and completes member service ...

MSGCU

Member Service Representative

Jacksonville, FL · On-site

Focuses on listening to identify member needs by asking questions and offering solutions in order ... Member Service Representative: Follows MSGCU's service standards and completes member service ...

MSGCU

Member Service Representative

Tampa, FL · On-site

Focuses on listening to identify member needs by asking questions and offering solutions in order ... Member Service Representative: Follows MSGCU's service standards and completes member service ...

TEKsystems

Member Service Representative

Pensacola, FL

$19.75/hr

Member Service Representative (Account Services Department) Start Date: August 17th * To respond to ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

MDVIP

Member Services Representative

Boca Raton, FL · On-site

Position Summary The Member Services Representative professionally assists with membership ... Researches and resolves member issues and develops appropriate solutions. * Provides information to ...

MDVIP

Member Services Representative

Boca Raton, FL · On-site

Position Summary The Member Services Representative professionally assists with membership ... Researches and resolves member issues and develops appropriate solutions. * Provides information to ...

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Member Solutions Rep information

What are the key skills and qualifications needed to thrive as a member solutions rep?

To thrive as a Member Solutions Representative, you need strong customer service skills, attention to detail, and a basic understanding of financial products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing platforms, and office software is typically required. Excellent communication, problem-solving, and empathy help you resolve member concerns and build positive relationships. These skills are essential for ensuring member satisfaction, efficient problem resolution, and the overall success of the organization.

What are some common challenges a member solutions rep faces, and how can they be addressed?

A Member Solutions Rep often deals with members who may be experiencing financial difficulties, which can lead to emotionally charged conversations. Navigating these situations requires strong communication, empathy, and problem-solving skills. It’s important to remain patient, actively listen, and offer practical solutions that align with company policies. Proactively seeking training in conflict resolution and financial products can help reps better serve members and reduce stress in challenging interactions.

What is a member solutions rep?

A Member Solutions Representative is a customer service professional who assists members of financial institutions, such as credit unions or banks, with account inquiries, payment solutions, and resolving issues related to their accounts. Their primary role is to provide support for members facing financial difficulties, helping them find workable solutions such as payment arrangements, loan modifications, or account management options. They also answer questions, address concerns, and ensure members have a positive experience while maintaining the institution’s policies and compliance standards.
What are popular job titles related to Member Solutions Rep jobs in Florida? For Member Solutions Rep jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Member Solutions Rep jobs in Florida look for? The top searched job categories for Member Solutions Rep jobs in Florida are:
What cities in Florida are hiring for Member Solutions Rep jobs? Cities in Florida with the most Member Solutions Rep job openings:
Member Solutions Rep jobs near you
Infographic showing various Member Solutions Rep job openings in Florida as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Member Service Representative

FLORIDA CREDIT UNION

Lecanto, FL

Full-time

Re-posted 3 days ago

Florida Credit Union rating

9.3

Company rating: 9.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Join Our Team at Florida Credit Union - Where Your Future Shines Bright!

About Us:

At Florida Credit Union, our mission is clear: to enhance the lives of our Florida neighbors through exceptional financial services. When you become a part of our team, you're not just starting a new job; you're joining a vibrant community dedicated to making a positive impact. We pride ourselves on fostering a dynamic, collaborative work environment where every team member is valued and supported.

Why You'll Love Working with Us:

  • Dynamic Team Environment: Work in a supportive and collaborative atmosphere where your ideas and contributions are valued.
  • Extensive Training: Receive comprehensive training to ensure you're set up for success from day one.
  • Exceptional Benefits: Enjoy a competitive benefits package designed with your well-being in mind.
  • Career Growth: Explore numerous opportunities for professional development and advancement within our organization.

Position Overview:

Are you a motivated individual who thrives on helping others and finding creative financial solutions? As our Member Service Representative, you'll be the go-to person for our members' financial needs, offering personalized solutions while adhering to our credit union's policies and goals.

Your Key Responsibilities:

  • Conduct engaging loan interviews and gather essential credit history to tailor financial solutions to our members' needs.
  • Assess loan applications by evaluating assets, liabilities, and credit experiences, and guide members through our loan procedures.
  • Clearly communicate loan alternatives, credit criteria, and documentation to ensure members feel informed and confident.
  • Cross-sell additional credit union services and provide expert advice to enhance members' financial well-being.
  • Process a range of financial services, including membership applications, checking accounts, IRAs, and more.
  • Address member inquiries and resolve any issues, ensuring accuracy and compliance with all regulations.
  • Adhere to OFAC and Bank Secrecy Act requirements to maintain the highest standards of compliance.

What We're Looking For:

  • A high school diploma or GED combined with 1-3 years of related experience, or an equivalent mix of education and hands-on experience.
  • A current driver's license.

Ready to Make a Difference?

If you're passionate about supporting your community and eager to grow your career with a team that truly cares, we want to hear from you! Apply today and take the first step towards a rewarding career with Florida Credit Union.

Become a vital part of our mission to support and uplift our members - apply now!

What Florida Credit Union employees say

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