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Member Services Manager Jobs in Spring, TX (NOW HIRING)

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Member Services Manager information

See Spring, TX salary details

$22.2K

$51.4K

$80.1K

How much do member services manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for member services manager in Spring, TX is $51,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $61,000.00 per year, depending on experience, location, and employer.

What is a member services manager?

A member services manager oversees the delivery of services to members of an organization, such as a club, association, or healthcare facility. They handle member inquiries, resolve issues, and ensure member satisfaction, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of the organization's offerings are essential for this role.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the most commonly searched types of Member Services jobs in Spring, TX?

The most popular types of Member Services jobs in Spring, TX are:

What job categories do people searching Member Services Manager jobs in Spring, TX look for?

The top searched job categories for Member Services Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Member Services Manager jobs?

Cities near Spring, TX with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Spring, TX as of June 2026, with employment types broken down into 2% As Needed, 81% Full Time, 12% Part Time, 4% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,434 per year, or $24.7 per hour.

Member Services Representative (Katy)

Agilidade RH

Katy, TX • On-site

$10/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Job Title: Member Service Representative
Pay type: Hourly
Pay Rate: $10/HR
Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone."
Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You'll be joining a team that values:
• People-we genuinely care about our team + members
• Fun- we enjoy the work
• Honesty- we lead with integrity
• Accountability- we own the outcome
• Drive- we take initiative
Characteristics that will make you the perfect fit for our Member Services Representative:
Essential Duties & Responsibilities:

  • Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
  • Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
  • Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
  • Perform prospective member calls and tours; assessing their membership needs.
    Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
  • Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
  • Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.
Minimum Skills:
  • Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
  • Self-starter who takes initiative with minimal direction and supervision.
  • Must be punctual and dependable with a solid work ethic.
  • Basic computer proficiency and ability to manage multiple responsibilities.
Minimum Qualifications:
  • Must be 18 years of age or older.
  • Ability to pass a background check.
  • Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
Physical Demands of the Member Services Representative:
  • Continual standing and walking throughout the club to accomplish tasks during shift.
  • Frequent talking in person or on the phone to exchange information during shift.
  • Must be able to lift up to 50 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Some bending, twisting, and reaching are required to accomplish tasks.
Benefits of Joining Our Team:
  • Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
  • 401(k) plan eligible after 12 months of employment.
  • Free PF Black Card gym membership.
  • Opportunities for growth.

As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.

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