Member Services Representative
Garner, NC · On-site
$12/hr
In fact most of our senior managers started at the front desk and worked their way up to now ... for creating a positive member experience through superior level of customer service and ...
Member Services Representative
Garner, NC · On-site
$12/hr
In fact most of our senior managers started at the front desk and worked their way up to now ... for creating a positive member experience through superior level of customer service and ...
Purpose The MSS Associate Member Services Representative performs routine member service through ... Relationship Manager * We Are SECU! * Comply with all Credit Union policies and regulatory ...
Purpose The MSS Associate Member Services Representative performs routine member service through ... Relationship Manager * We Are SECU! * Comply with all Credit Union policies and regulatory ...
Member Services Representative Sub
Garner, NC · On-site
$60K/yr
Member Service Representative Sub As a Member Service Representative Sub, you will have flexibility ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Sub
Garner, NC · On-site
$60K/yr
Member Service Representative Sub As a Member Service Representative Sub, you will have flexibility ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Seasonal
Fuquay Varina, NC · On-site
$60K/yr
Seasonal Member Service Representative As a Seasonal Member Service Representative, you will have ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Seasonal
Fuquay Varina, NC · On-site
$60K/yr
Seasonal Member Service Representative As a Seasonal Member Service Representative, you will have ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Purpose The MSS Associate Member Services Representative performs routine member service through ... Relationship Manager * We Are SECU! * Comply with all Credit Union policies and regulatory ...
Purpose The MSS Associate Member Services Representative performs routine member service through ... Relationship Manager * We Are SECU! * Comply with all Credit Union policies and regulatory ...
Be Seen First
Member Services Specialist - Remote
Raleigh, NC · Remote
$18/hr
Member Services Specialist -Entry Level (Seasonal Contract Opportunity) Location: Remote (Work From ... Ability to multitask and manage competing priorities in a fast-paced environment. * Strong computer ...
Quick apply
Be Seen First
Member Services Specialist - Remote
Raleigh, NC · Remote
$18/hr
Member Services Specialist -Entry Level (Seasonal Contract Opportunity) Location: Remote (Work From ... Ability to multitask and manage competing priorities in a fast-paced environment. * Strong computer ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and ...
Member Services Representative Seasonal
Garner, NC · On-site
$60K/yr
Seasonal Member Service Representative Join our team! As a Seasonal Member Service Representative ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Seasonal
Garner, NC · On-site
$60K/yr
Seasonal Member Service Representative Join our team! As a Seasonal Member Service Representative ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative The Member Services Representative will be responsible for creating ... or Manager as needed. * Assist in maintaining the neatness and cleanliness of the club.
Member Services Representative The Member Services Representative will be responsible for creating ... or Manager as needed. * Assist in maintaining the neatness and cleanliness of the club.
Member Services Representative Sub
Fuquay Varina, NC · On-site
$60K/yr
Join The Club As a Member Service Representative Sub, you will have flexibility in your schedule ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Sub
Fuquay Varina, NC · On-site
$60K/yr
Join The Club As a Member Service Representative Sub, you will have flexibility in your schedule ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Sub
Raleigh, NC · On-site
$60K/yr
Join The Club As a Member Service Representative Sub, you will have flexibility in your schedule ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Sub
Raleigh, NC · On-site
$60K/yr
Join The Club As a Member Service Representative Sub, you will have flexibility in your schedule ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Weekend
Raleigh, NC · On-site
$12/hr
In fact most of our senior managers started at the front desk and worked their way up to now ... for creating a positive member experience through superior level of customer service and ...
Quick apply
Member Services Representative Weekend
Raleigh, NC · On-site
$12/hr
In fact most of our senior managers started at the front desk and worked their way up to now ... for creating a positive member experience through superior level of customer service and ...
Member Services Representative Sub
Garner, NC · On-site
$12/hr
As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Sub
Garner, NC · On-site
$12/hr
As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide ... In fact, most of our senior managers started at the front desk and worked their way up to now ...
Member Services Representative Overnight
Raleigh, NC · On-site
$60K/yr
In fact, most of our senior managers started at the front desk and worked their way up to now ... for creating a positive member experience through superior level of customer service and ...
Member Services Representative Overnight
Raleigh, NC · On-site
$60K/yr
In fact, most of our senior managers started at the front desk and worked their way up to now ... for creating a positive member experience through superior level of customer service and ...
Member Services Manager information
See Raleigh, NC salary details
$24.3K - $30K
3% of jobs
$30K - $35.8K
8% of jobs
$35.8K - $41.5K
5% of jobs
$44.7K is the 25th percentile. Wages below this are outliers.
$41.5K - $47.3K
15% of jobs
The median wage is $52.9K / yr.
$47.3K - $53K
19% of jobs
$53K - $58.8K
14% of jobs
$63.7K is the 75th percentile. Wages above this are outliers.
$58.8K - $64.5K
13% of jobs
$64.5K - $70.3K
6% of jobs
$70.3K - $76K
4% of jobs
$76K - $81.7K
11% of jobs
$81.7K - $87.5K
2% of jobs
$24.3K
$56.2K
$87.5K
How much do member services manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for member services manager in Raleigh, NC is $56,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $66,600.00 per year, depending on experience, location, and employer.
What does a member services manager do?
A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
What are the key skills and qualifications needed to thrive as a member services manager?
To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.
How does a member services manager typically collaborate with other departments to enhance member experience?
A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.
What are the most commonly searched types of Member Services jobs in Raleigh, NC?
The most popular types of Member Services jobs in Raleigh, NC are:
What are popular job titles related to Member Services Manager jobs in Raleigh, NC?
For Member Services Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Member Services Manager jobs in Raleigh, NC look for?
The top searched job categories for Member Services Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Member Services Manager jobs?
Cities near Raleigh, NC with the most Member Services Manager job openings:
$12/hr
Part-time
Medical, PTO
Re-posted 26 days ago
Planet Fitness rating
5.6
Based on 604 frontline employees who took The Breakroom Quiz
45th of 63 rated gym and leisure clubs
Job description
Grow with us!
We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
What are you waiting for? APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
Qualifications/Requirements
Physical Demands
Benefits & Perks
Compensation: $12.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
What are you waiting for? APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Qualifications/Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
Compensation: $12.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
What Planet Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Planet Fitness
Sourced by ZipRecruiter
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Industry
Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers
Company size
501 - 1,000 Employees
Headquarters location
Hampton, NH, US