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Member Services Director Jobs in Raleigh, NC (NOW HIRING)

NC SECU

Member Services Officer

Raleigh, NC · On-site

Purpose The Member Services Officer possesses all the essential knowledge of an Associate Member ... Contact members and document efforts regarding deposit and/or loan collection reports as directed ...

NC SECU

Member Services Representative

Durham, NC

Purpose The Member Services Representative must possess all the basic essential knowledge of branch ... Contact members and document efforts regarding deposit and/or loan collection reports as directed ...

NC SECU

Member Services Representative

Raleigh, NC · On-site

Purpose The Member Services Representative must possess all the basic essential knowledge of branch ... Contact members and document efforts regarding deposit and/or loan collection reports as directed ...

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Member Services Director information

See Raleigh, NC salary details

$34K

$89.5K

$170.1K

How much do member services director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for member services director in Raleigh, NC is $89,502.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $106,900.00 per year, depending on experience, location, and employer.

What does a member services director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What are the key skills and qualifications needed to thrive as a member services director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What are some common challenges faced by a member services director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

What are the most commonly searched types of Member Services jobs in Raleigh, NC?

The most popular types of Member Services jobs in Raleigh, NC are:

What are popular job titles related to Member Services Director jobs in Raleigh, NC?

For Member Services Director jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Member Services Director jobs in Raleigh, NC look for?

The top searched job categories for Member Services Director jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Member Services Director jobs?

Cities near Raleigh, NC with the most Member Services Director job openings:

Member Services Director jobs near you
Infographic showing various Member Services Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $89,502 per year, or $43 per hour.

Hospitality Services Director

Kisco Senior Living

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Kisco Senior Living rating

7.9

Company rating: 7.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

4th of 245 rated social care providers

Job description


The Hospitality Services Director at Woodland Terrace manages the front desk customer service team as well as the move in experience for all new and transitioning residents. They also coordinate all areas related to resident relations and ensures excellent services to delight residents and families.
What will I do every day?
  • Oversee all aspects of resident services and improve satisfaction and loyalty
  • Proactively identify and address resident issues and complaints
  • Hire, train, and supervise a competent and resident-oriented hospitality team
  • Support the community sales process and work with the sales team to attract and retain residents
  • Execute the move-in/welcome, transfer, and move-out processes effectively and compassionately
  • Manage the department budget and expenses
  • Ensure accurate and efficient billing processes, revenue tracking, and financial reporting
  • Performs data entry into various database systems to include accounting and lead management systems
  • Prepares various reports, logs, and schedules to ensure accuracy, efficiency, and compliance
  • Helps coordinate resident focus group meetings
  • Plan and coordinate regularly scheduled Customer Service meetings
  • Visit or coordinate designated CMT member visits of residents who are at hospital, skilled nursing facility, and rehabilitation
  • Perform other related duties as required

What will I need to be successful in this role?
  • Great customer service and communication skills
  • Bachelor's Degree
  • A minimum of 3 to 5 years of experience in customer service, guest relations, social worker, or similar role
  • A minimum of 2 years' supervisory experience
  • Experience with seniors preferred

What's in it for me? (Great Question!)
  • Competitive pay
  • A free meal per shift
  • Healthcare Benefits including Vision & Dental (Full-time only)
  • Matching 401k (Full-time only)
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

What do we do?
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.
All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements
*Kisco Senior Living is an Equal Opportunity Employer

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