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Member Relations Manager Jobs in Indiana (NOW HIRING)

Columbia Club

Member Experience Manager

Indianapolis, IN · On-site

Qualifications • 3-5 years of experience in hospitality, event planning, or member relations. • ... manage multiple priorities. • Proficiency in Microsoft Word, Excel, PowerPoint, and related ...

Life Time

General Manager

Fishers, IN · On-site

The General Manager in Training position is a high-profile leadership position. As aGMin Training ... customer service, team member relations, sales, in-center business performance, and member ...

Life Time, Inc.

General Manager

Fishers, IN · On-site

The General Manager in Training position is a high-profile leadership position. As a GM in Training ... customer service, team member relations, sales, in-center business performance, and member ...

LG

HRBP

Evansville, IN · On-site

... management, employee relations, benefits, compensation, training & development, recruitment, process improvement, and team member recognition. The HRBP will also play a critical role in the planning ...

LG

HRBP

Evansville, IN · On-site

... management, employee relations, benefits, compensation, training & development, recruitment, process improvement, and team member recognition. The HRBP will also play a critical role in the planning ...

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Showing results 21-40

All JobsMember Relations JobsMember Relations Manager JobsMember Relations Manager Jobs in Indiana

Member Relations Manager information

See Indiana salary details

$26.6K

$76.8K

$133.7K

How much do member relations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for member relations manager in Indiana is $76,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $100,400.00 per year, depending on experience, location, and employer.

What is a member relations manager?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What are the key skills and qualifications needed to thrive as a member relations manager?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.

How does a member relations manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

What are the most commonly searched types of Member Relations jobs in Indiana?

The most popular types of Member Relations jobs in Indiana are:

What job categories do people searching Member Relations Manager jobs in Indiana look for?

The top searched job categories for Member Relations Manager jobs in Indiana are:

What cities in Indiana are hiring for Member Relations Manager jobs?

Cities in Indiana with the most Member Relations Manager job openings:

Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $76,796 per year, or $36.9 per hour.

Member Experience Manager

Columbia Club Inc.

Indianapolis, IN

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

About Columbia Club

Columbia Club, a private city club established in 1889, on Monument Circle, offers an opportunity for those seeking to join our dedicated team. With 20,000 square feet of state-of-the-art meeting and event facilities, en-suite guest rooms, and multiple dining rooms, Columbia Club provides a unique and distinguished experience. Complemented by member services and a Health & Wellness Center, the Club embodies excellence in every aspect of city club life.

Position Overview

The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives. Combining concierge-style service with event programming, this role ensures that members feel valued, connected, and inspired to participate in the life of the Club.

The purpose of this position is to orient new members, assist them in navigating their membership privileges, and actively engage them in the life of the Club to encourage satisfaction and retention. The Member Experience Manager owns the Member Operations processes, assists the Director of Membership with service processes, and works collaboratively with the Event Coordinator and other colleagues on engagement and retention strategies for both new and existing members.

Essential Functions & Responsibilities

• Partner with the Director of Membership to plan and execute New and Prospective Member Receptions and Orientations.

• Prepare new member materials and ensure smooth onboarding processes.

• Conduct onboarding outreach:

o 30 days: Call new members for follow-up and to promote engagement.

o 60 days: Partner with the Membership Committee (Ambassador Program) to connect with new members, answer questions, and provide invitations to events.

o 90 days: Review spend and member interest reports, contact members, and provide recommendations for engagement and retention.

• Serve as liaison for “Clubs within the Club” (CVA, Harrison Society, Columbia Business Network, Divine Dames, Book Club, etc.).

• Set up entertainment and logistics for Club events, including centerpieces, crafts, favors, and décor.

• Manage all Club event reservations through NorthStar and oversee registration during events.

• Oversee/plan all Club events.

• Provide personalized recognition by calling members for birthdays, anniversaries, promotions, and life events.

• Fulfill special member requests (desserts, flowers, balloons, cakes, wine, etc.).

• Partner with department heads on overnight and dining reservations, ensuring special occasions are acknowledged.

• Review survey feedback, follow up with members, and track re-engagement and retention efforts.

• Report survey and engagement data to leadership.

• Attend Membership Committee meetings, management meetings, and staff meetings as required.

• Collaborate with the Event Coordinator on programming and event planning.

• Complete other assignments as directed by the Membership Director.

Qualifications

• 3–5 years of experience in hospitality, event planning, or member relations.

• Excellent interpersonal and member service skills, with a warm and professional presence.

• Strong creativity and innovation in event/programming development.

• Highly organized, detail-oriented, and able to manage multiple priorities.

• Proficiency in Microsoft Word, Excel, PowerPoint, and related software. Experience with NorthStar or Club Essential software is a plus.

• Excellent written and verbal communication skills.

• Ability to work 100% on-site (non-remote) with a flexible schedule, including evenings and weekends as needed.

Compensation & Benefits

We offer competitive hourly rates and outstanding benefits, including health insurance (available after 60 days), 401K (with a 4% match after six months), paid time off (PTO), parking, educational opportunities, the potential for career advancement, and a positive work environment centered around teamwork, professionalism, learning, and excellence.

Overtime and Job Requirements

• Must be available and willing to work a flexible schedule.

• Must be available to work some weekends and holidays.

• Overtime is required on an as-needed basis.